Job_Description":" RVS iGlobal is seeking a Senior Unified Communications Engineer with a strong technical background and a passion for problem-solving to join their growing team. This role is integral to ensuring seamless communication solutions for a wide range of customers, delivering outstanding support and service. As a key escalation point within the Unified Communications (UC) support team, you will work closely with the broader Service Desk to deliver expert technical resolutions, mentor team members, and help drive continual improvement in service delivery. You will be responsible for resolving complex incidents, fulfilling service requests, and ensuring issues are handled efficiently and professionally. Location: Jammu Type: Full-Time Reports to: Unified Communications Team Lead / Service Desk Manager Department: Unified Communications / IT Services Requirements Provide in-life technical support for a variety of customer voice solutions, including but not limited to: Mitel MiVoice Business and associated Mitel applications Microsoft Teams (Direct Routing) and AnywhereNow AudioCodes Mediant SBCs and SIP Trunking via the clientCore Voice Network 3CX (on-premise and cloud-based) Identify recurring technical trends and implement changes to enhance customer satisfaction. Work within defined SLA parameters to resolve incidents and requests, effectively managing a diverse workload. Liaise with third-party vendors and escalate issues when necessary. Contribute to continuous improvement initiatives, including the automation of manual processes. Provide technical mentorship and support to junior engineers within the UC team. Skills & Experience Required Demonstrable experience in Unified Communications, including installation, configuration, and support of: Contact Centres, Voicemail Servers, and Softphone/UC environments. Solid understanding of networking fundamentals: Routing & Switching, Firewalls, Quality of Service. Strong knowledge of voice and networking protocols: SIP, RTP/RTCP, DHCP, DNS. Advanced problem-solving and troubleshooting skills. Exceptional verbal and written communication skills with the ability to simplify complex technical issues. Excellent time management, organisational and planning abilities to manage concurrent issues and tasks effectively. Experience supporting Service Desk operations and familiarity with ITIL best practices. Experience using ServiceNow or other ITSM platforms is desirable. Preferred Qualifications ITIL certification (Foundation or higher) Vendor certifications related to Mitel, AudioCodes, Microsoft Teams, or 3CX are a plus Network-related certifications (e.g., CompTIA Network+, Cisco CCNA) are advantageous What Youll Get The opportunity to work with a skilled team of professionals in a fast-paced, customer-focused environment. A chance to contribute meaningfully to process improvements and technical innovations. Support for ongoing professional development and technical certifications. Benefits Annual Bonus Provident Fund Performance bonuses Employees State Insurance Corporation Medical Insurance Night Allowances Pick and Drop facilities (Only for Female Staff) Day outs for Staff Team Lunches Maternity/Paternity leaves Retirement Benefits National and International tour packages after successful completion of service as per company policies Paid Time Off Flexible work schedules and workplace perks like on-site snacks Flexible working Salary reviews are subject to annual performance/annual appraisal reviews ","
Job_Description":" RVS iGlobal is currentlylooking for a competent Human Resource Manager (which can lead to a Head ofHuman Resources role) who will be directly responsible for overseeing allaspects of Human Resources practices and processes. HR Manager is the go-toperson for all employee-related issues. This means that your HR Manager dutieswill involve managing activities such as job design, recruitment, employeerelations, performance management, training, development, and talentmanagement. You will support business needs and ensure the proper implementation of company strategy and objectives. The goal is to promote corporate values and enable business success through human resources management, including job design, payroll, recruitment, performance management, training,employment cycle changes, talent management, and facilities management services. The ideal candidate should be a committed professionalwith self-learning skills and an eye for a detailed approach. Essential Duties and Responsibilities: Manage complex employee relations casework including dispute resolutions, disciplinaries, grievances, absence, retirement, and redundancy. Apply HR and business knowledge evidencing appropriate decision making skills. Advise managers on the terms and conditions of employment and knowledge share best practice with them. Develop HR policy and procedures to drive performance and mitigate disputes. Implement learning and development policy. Provide first line advice on current and existing benefits for employees and managers. Administer payroll and payroll records and keep accounts appraised of any changes. Work with appropriate parties on reward strategy. Provide advice on recruitment and selection strategies. Support the recruitment process \u2013 this may include writing job descriptions and preparing interview questions and application forms etc. Carry out new starter inductions. Manage talent and succession planning. Drive alignment between HR strategy and business goals. Continuously monitor and review HR policies and processes and implement changes where necessary. Participate in the implementation of specific projects, procedures and guidelines to help align the workforce with the strategic goals of the organisation. Support change management processes. Active on jobs portals like Naukri, Indeed etc. Develop contacts with local and regional education institutions and get more internships and graduate jobs in RVS. Develop and implement HR strategies and initiatives aligned with the overall business strategy Manage the recruitment and selection process Support current and future business needs through the development, engagement, motivation and preservation of human capital Develop and monitor overall HR strategies, systems, tactics and procedures across the organization Nurture a positive working environment Oversee and manage a performance appraisal system that drives high performance Maintain pay plan and benefits program Assess training needs to apply and monitor training programs Report to management and provide decision support through HR metrics Ensure legal compliance throughout human resource management Requirements Experience Min 1 Year. Exceptional communication skills, writing skills, interpersonal skills,and ethical mindset. Adept to problem-solving and conflict resolution. Extensive knowledge of HR policies and systems. Familiarity with HR software and working knowledge of MS Office. Understandingof Statutory compliances such as Provident Fund, Employee State Insurance Corporation,Labour Welfare Fund, and Labour Law. Training anddevelopment skills. Recruitment,Selection, Joining Formalities and HR Exit Formalities. HR Reportingskills. Attendance Records of employees. People oriented and results-driven. Demonstrable experience with Human Resources metrics. Knowledge of HR systems and databases. Ability to architect strategy along with leadership skills. Excellent active listening, negotiation, and presentation skills. Benefits - Annual Bonus - Provident Fund - Performance bonuses - Employees State Insurance Corporation - Medical Insurance - Night Allowances - Pick and Drop facilities (Only for Female Staff) - Day outs for Staff - Team Lunches - Maternity/ Paternity leaves - Retirement Benefits - National and International tour packages aftersuccessful completion of service as per company policies - Paid Time Off - Flexible work schedules and workplace perks likeon-site snacks -Flexible working ","
Job_Description":" RVS iGlobal iscurrently looking for a competent Senior Accounts Executive (whocan lead to Head of Finance role) who will be directly responsible for Records of daily financial transactions, maintainsaccurate ledgers , verifiesreceipts , makes payments to the bank and monitors office expenses and paysvendor invoices. Ideal candidateshould be a committed professional with self-learning skills and an eye todetail approach. Position: Accounts Operations Executive Industry Type: ITServices Consulting Employment Type: FullTime Role Category: BusinessSupport Job Location: Jammu Education: BBA,MBA or similar Desired CandidateProfile: Being consistent, accurate, and minimizing errors. Active listening and indispensable to have knowledge of accounting andto understand accounting software. Good knowledge of Microsoft tools like Word, Excel, PowerPoint, etc. Should have commercial experience on GST portals, Busy, and day-to-daycoordination with the CA. Experience: Min 2 Years Comms Skills Good Written Verbal Requirements Supports the establishment and set up of India Office, across a variety of administrative areas including finance facilities and other areas as required. Coordinating with various different departments within the organization Leads team efforts to achieve operational efficiency and a positive working environment. Organize and maintain data in spreadsheets; generate reports; organize paperwork; and other related administrative duties as required for the UK-based management team. Under guidance of the UK Management, reviews and updates health and safety policies and ensures they are being observed. Interacts with all employees to ensure that their health and safety needs are met. Acts as the Office First Aid Fire Safety representative; Project manages office space, oversee refurbishments and layout needs. Ensures that all employees have an appropriate environment to undertake their duties; Responsible for recording office expenditure and managing the budget. Helps the UK Office to achieve financial objectives by supporting the preparation of the annual budget Works alongside the procurement team raising requisitions. Manage relationships with vendors, service providers, and other third parties. Supports the India-based HR team with administrative tasks for India-based employees. Respect the confidentiality of HR data at all times. Escalates HR issues to the UK management where appropriate Liaises with the Security team on matters of India Office and staff security. Organizes all travel as required by the India team and provides support with the preparation of expense claims and other associated reporting. Acts as a first point of welcome for all visitors to the India Office. Acts as a liaison for visiting Executives to ensure that all their travel and business needs are met while in India. Attends educational workshops to ensure the office is being managed as efficiently as possible. Managing and maintaining office facilities and equipment. Provide support in the preparation for new joiners in the company. Maintaining the office environment, checking cleaning standards, and reporting maintenance issues to the relevant people.
Job_Description":" RVS IT is hiring a Talent Acquisition Executive to join our Human Resources department and oversee our full-cycle recruiting. Talent Acquisition responsibilities include sourcing candidates through various channels, planning interview and selection procedures and hosting or participating in career events. To be successful in this role, you should be able to develop long-term recruiting strategies and nurture trusting relationships with potential hires. Ultimately, you will create strong talent pipelines for our companycurrent and future hiring needs. RVS IT is a rapidly growing company and in need of a dynamic full life- cycle recruiter to help us thrive with our hiring. We are looking for someone who has owned end to end recruiting, job posting, offer negotiations and everything in between! Responsibilities: Be responsible for the full- cycle IT recruiting process (job posting to offer negotiations). Serve as the primary point of contact for candidates throughout the interviewing process. Create and maintain a candidate pipeline utilizing creative sourcing strategies. Review and pre-screen applicants and conduct initial phone interviews. Be a partner with hiring managers to solve their hiring needs. Have the ability and interest to recruit across many roles, some being very technical. Maintain accurate and timely records in an applicant tracking system. Work collaboratively with colleagues PAN India to support the growth of our business. Coordinate with hiring managers to identify staffing needs Determine selection criteria Source potential candidates through online channels (e.g. social platforms and professional networks) Plan interview and selection procedures, including screening calls, assessments and in-person interviews Assess candidate information, including resumes and contact details, using our Applicant Tracking System Design job descriptions and interview questions that reflect each positionrequirements Organize and attend job fairs and recruitment events Forecast quarterly and annual hiring needs by department Foster long-term relationships with past applicants and potential candidates Requirements For this role the candidate should be strong enough to apply his managerial and decision-making skills in day to day tasks Full Time, Permanent role Joining Preference for Immediate joiners Education MBA / Executive MBA /MA in HR/ Post Graduates in Diploma/ Any Bachelor degree Specialization or experience in Recruitment / Resourcing /Talent Acquisition Excellent written, verbal interpersonal communication skills. Flexibility Should be willing to travel across Pan India for recruitment drive Proven work experience as a Talent Acquisition Specialist or similar role Familiarity with social media, resume databases and professional networks Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods A keen understanding of the differences between various roles within organizations Benefits 1.Annual Bonus. 2.Provident Fund. 3.Employees State Insurance Corporation. 4.Medical Insurance. 5.Pick and Drop facilities (Only for Female Staff). 6. Day outs for Staff. 7. Team Lunches. 8. Maternity/ Paternity leaves. 9.Retirement Benefits. 10.Paid Time Off. 11. Flexible work schedules and workplace perks like on site snacks. 12. Travel Allowance ","
Job_Description: Skills area Windows Server Technologies, Building new Servers, Deploying servers File Servers Printer Domain Controllers Some knowledge of BICEP or other Infrastructure as code technologies Exposure to Email Migration, On prem to M365, or Tenant to Tenant migrations with tools like migration Wiz or manually Email Filtering technologies like Mimecast M365 MDM and Intune configuration Autopilot Deployment etc. M365 Security Azure Knowledge , Maintaining and deploying infrastructure into Azure Certificates any of the following certifications or higher Microsoft Certified: Azure Administrator Associate (AZ-104) Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102) or Microsoft 365 Certified: Enterprise Administrator Expert (MS-102) Microsoft Windows Server (AZ-800, AZ-801) They need to be Self starters, be able to think of their feet and Agile Benefits - Annual Bonus - Provident Fund - Performance bonuses - Employee's State Insurance Corporation - Medical Insurance - Night Allowances - Pick and Drop facilities (Only for Female Staff) - Day outs for Staff - Team Lunches - Maternity/Paternity leaves - Retirement Benefits - National and International tour packages after successful completion of service as per company policies - Paid Time Off - Flexible work schedules and workplace perks like on-site snacks - Flexible working - Salary reviews are subject to annual performance/annual appraisal reviews ,
Job_Description: RVSiGlobal is currently looking for a Project Coordinator for managing overall operations ofthe organization and is responsible for the effective and successful managementof labour, productivity, quality control, and safety measures as establishedand set for the Operations and other Departments. The experienced ProjectCoordinator will ensure safe and efficient operations within the organization. Position: ProjectCoordinator Industry Type: IT Services & Consulting Employment Type: Full Time Role Category: Business Support Job Location: Jammu (On Site) Education: UG: BachelorDegree or higher The Project Coordinator is instrumental in the delivery of customer projectsand subsequent onboarding to RVScustomer managed services. Job Purpose: TheProject Coordinator will be responsible for defining and completing actionsthat ensure the successful delivery [1] of multipleprojects across customers sites and geographies, through strong and effectiveorganisation, procurement and relationship management. Therole holder will be responsible for ensuring on-time in-full project deliveryand onboarding to achieve a state of Done-donethrough their planning andactions, with the project being handed to the Service Desk and triggeringBilling in recognition of this milestone. The individual will therefore play acritical role in delivering high project revenue growth for the company. Requirements Key accountabilities and decision ownership: In collaboration with ProjectManagers, On-Time, In-Full Delivery of all projects to scope and budget,achieving customer approval and on-time billing: get it Done-done Work with Project Managers to defineand then complete all actions required to deliver projects and achieve customeracceptance, including: o Planning what tasks need to becompleted, by when o Project budgets and budget managementensuring the right costs are allocated to the right customer-project accounts o Procurement raising & issuingPOs and ensuring delivery of goods / services / software; approving POs andresolving invoice-PO exceptions o Booking in with 3 rd partysuppliers for the on-time provision of goods / services / software /connectivity etc. Ensuringall components required for a project are available and in the right locationwhen needed (physical & virtual) o Prioritising and scheduling by valueas the over-riding principle o Using and updating Kanban Queues asrequired Input to project management documentsas required e.g. Gantt charts, Project Definition or Initiation documents /SOWs, RAID logs, etc. (tbd) Proactively identify and report onrisks and issues at project level - analyse, propose and complete appropriate mitigation actions Develop strong colleague and 3 rd party supplier relationships - ensureproactive communications with integrity to facilitate progress and managenecessary input and action Participate in the completion ofPost-Implementation-Reviews for larger projects and / or lessons learnedaspart of a philosophy of Kaizen (continuous improvement), learning andgrowth Contribute to a high-performance teamculture within the Projects function, and company more generally, to deliverthe right solutions for our customers, leading to growth, retention andreputation Skills, know-how and experience: Must have: Outstanding organisational skills;highly disciplined and motivated in the management of self and others toorganise, pursue and complete all actions necessary to deliver a project toplan Highly attentive to detail understands the importance of accuracy and completeness A completer-finishergets thingsdone Proactive and pre-emptive communicator Outstanding interpersonal skills; ableto work with a culturally diverse colleague and client base and to build andmaintain strong, trust-based relationships Foundational level understanding ofproject management and IT projects a significant advantage Foundationallevel skills in the use of accounting systems NetSuite knowledge a particularadvantage Technical / professionalqualifications: HND or similar in Project Managementan advantage (Prince2, PMI, PMP) HND or similar in accounting anadvantage Foundationqualifications in a continuous improvement methodology & practice Lean,Six Sigma, Kaizen, Agile Development or similar an advantage Role-specific Behaviours: Rigorous attention to accuracy,detail, controls and process Self-starter with initiative, driveand energy Focus on delivery gets things done/ results oriented Able to build cross business contactsand relationships Team player Drive for success / continuousimprovement Process thinker Able to work diplomatically andrespectfully across cultures Resilientin the face of pressure and adversity Key performance indicators: On-Time, In-Full Delivery of projects to scope and budget % of projects achieving customer approval and on-time in-full billing Project backlog (# days; value ( )) RAG status of programme Financial status of programme Programmereporting - completion, transparency and accuracy Competenciesand Behaviours Colleagues at RVS should be: CustomerFocused: Recognise that service to our customers is atthe heart of everything we do ActionOriented: Take the right actions and hold themselves toaccount for doing so Trustworthy: Able to gain the confidence and trust of others easily, demonstrating thisthrough honouring their commitments Innovative:Able to spot opportunities to do things better, with a proactive approach tocontinuous improvement Collaborativeand collegiate: Build and maintain strong working relationshipswith colleagues to deliver for our customers. Benefits -Annual Bonus -Provident Fund -Performance bonuses -Employee's State Insurance Corporation -Medical Insurance -Night Allowances -Pick and Drop facilities (Only for Female Staff) -Day outs for Staff -Team Parties -Maternity/ Paternity leaves -Retirement Benefits -National and International tour packages after successful completion of serviceas per company policies -Paid Time Off - Flexible work schedules and workplace perks likeon-site snacks -Flexible working ,
Troubleshooting and resolving support escalations Managing all network and server infrastructure by monitoring network status to ensure maximum network performance at all times. Liaise with service partners and customers. Escalate major issues where needed. Proactively handle support cases assigned to you. Triage, troubleshoot, and fault fix. Monitors investigate and diagnose any issues with service partners and customers. Ensure SLAs are met, documentation is correct, and policies/procedures are in place. Working with both technical and non-technical staff as the key point of contact. Skills & Experience Hands-on experience working on multiple vendors including Fortinet, Cisco or Juniper Have at least 18 months of experience working in a network environment Previous experience monitoring, investigating, and diagnosing issues Have an understanding of OSPF, BGP Have an understanding of MPLS Understand firewall policies and set up of VPN\u2019s Must be able to interphase with both technical and non-technical staff. Must be familiar with the following tools: -Switches: HP, Aruba, Cisco Core Stack/L2/L3 Managed Switches -Firewalls: Palo Alto, Cisco,the following tools: Meraki, Sonicwall, FortiNet, Draytek -Wi-Fi: Rukus, HP Aruba, Meraki, Ubiquity Network Security Educational Qualifications: - Graduate/Postgraduate in Computer Science Professional IT work experience of 5 years- 6 years Minimum 3 years of Network Security migrations and administration Implementation Experience with enterprise Network security solutions Exceptional communication skills Benefits - Annual Bonus - Provident Fund - Performance bonuses - Employees State Insurance Corporation - Medical Insurance - Night Allowances - Pick and Drop facilities (Only for Female Staff) - Day outs for Staff - Team Parties - Maternity/ Paternity leaves - Retirement Benefits - National and International tour packages aftersuccessful completion of service as per company policies - Paid Time Off - Flexible work schedules and workplace perks likeon-site snacks -Flexible working