Job Summary JOB DESCRIPTION The successful candidate in the Product Engineering team will be responsible for designing, implementing, and testing firmware for industrial actuators. Our mission is to deliver highly reliable products to the market, which is what Emerson is known for and what our customers expect. To support our mission, this role requires for rapid familiarization with our embedded products, product design, and technological needs. A strong exposure to Embedded Product Development Life Cycle processes, tools & methodologies is crucial to ensure process driven product development. In this Role, Your Responsibilities Will Be: Maintain and update existing firmware to ensure efficient performance and reliability. Identify and resolve firmware issues reported by customers or identified through internal testing. Design, implement, and enhance firmware for industrial actuators. Analyzing, and optimizing firmware performance. Participation in code reviews to ensure code quality and maintainability. Solving and performing Root Cause Analysis of the issues. Alignment to standard processes for code development, reuse, and portability. Maintain documentation, bug tracking, and records related to the software development. Comprehend technical requirements, collaborate with technical leads and other specialists to develop solutions that meet Emerson's quality standards. Who You Are: You are adaptable and embrace new challenges without overplanning. Your can-do attitude shines in all situations and you optimally communicate in various settings. You are also quick to adapt to new technologies. You anticipate the impact of new technologies and adapt accordingly. For This Role, You Will Need: Bachelor’s degree or equivalent experience in Electronics Engineering, Electrical, or related field. Experience working in 16/32-bit Microcontrollers/Microprocessors. Proficiency in programming languages such as C/C++ for embedded systems. Experience with implementing industrial protocols such as HART, Modbus, Profibus, etc. Low level firmware development for peripherals like Ethernet/USB/I2C/SPI/UART/Display etc. Experience developing firmware based on RTOS. Familiarity with hardware design and debugging. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team. Excellent communication and interpersonal skills to collaborate with global teams. Preferred Qualifications that Set You Apart: Master’s degree or equivalent experience in electronics engineering, Electrical, or related field. Experience with firmware development tools and IDEs (e.g., Keil, IAR Embedded Workbench). Communication Protocols –Bluetooth, Modbus TCP/IP, Ethernet/IP will be advantageous. Experience working in a global engineering environment. Knowledge of Agile development methodologies. Working experience in developing product with Cybersecurity as per IEC62443 Prior experience in the industrial automation or control systems industry. Our Culture & Commitment to You At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. About Us WHY EMERSON Our Commitment to Our People At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together. Accessibility Assistance or Accommodation If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com . About Emerson Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go! No calls or agencies please. 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As an embedded system engineer, you will be responsible for developing new capabilities, electrical design of vehicle architecture, and troubleshooting avionics subsystems for satellites, including power distribution, vehicle network, onboard sensors, actuators, compute, RF, and video subsystems. Selected intern's day-to-day responsibilities include: 1. Conduct requirement specifications and trade studies for hardware selection. 2. Design embedded software for electronic products, ranging from simple microcontroller-based solutions to complex embedded processing systems. 3. Lead smaller embedded systems development projects, identifying necessary tasks and guiding team members to complete them. 4. Collaborate with hardware designers to identify software-related requirements and develop corresponding software design strategies or architectures. 5. Develop detailed software specifications and implement embedded code based on defined requirements and specifications. 6. Assist in bringing new custom embedded processor hardware with support from hardware designers. 7. Establish and execute software verification testing tools and methods. 8. Provide software engineering input for development project quotes. 9. Contribute to the improvement of department processes and tools, particularly related to software development. Only those candidates can apply who: 1. are available for full time (in-office) internship 2. can start the internship between 17th May'25 and 21st Jun'25 3. are available for duration of 6 months 4. are from Ahmedabad, Jaipur 5. have relevant skills and interests * Women wanting to start/restart their career can also apply. Additional Candidates Preference - 1. Bachelors degree in engineering, science, or math. 2. 2+ years of experience with electrical component design and system-level integration/testing of electronic components. 3. 1+ years of experience with software tools such as Matlab, C++, Python, Altium, and Ansys for electrical/electronics design. 4. Advanced skills in developing original designs using Linux C/C++ in embedded environments, including bare-metal, multi-threaded RTOS, and embedded operating systems. 5. Demonstrated ability to independently use electronics lab equipment for developing/troubleshooting low-level drivers and hardware integration (I2C, SPI, UART, USB, etc.). 6. Proficiency with electrical test equipment such as multimeters, oscilloscopes, and power supplies. 7. Programming experience on microcontrollers and embedded systems. 8. Creative problem-solving skills to integrate multiple disciplines and assess risks for design/development decisions. 9. Experience troubleshooting sensors, actuators, and electrical components. 10. Software fluency to automate test or analysis tasks. 11. Self-motivated with strong multi-tasking, organizational, and communication skills. 12. Ability to work in a fast-paced, demanding environment with autonomy. Note:- 1. Once internship starts, one cannot leave the work in between. 2. All incentives will be paid subject to the condition that successful and acceptable completion of project has been done by you during the internship. Show more Show less

Job Title : Embedded C Programmer / Engineer – R&D Location : IDA - Nacharam Department : R&D Qualification : B.Tech.(ECE)/Diploma/ITI(ECE),candidates of Electronics background are preferred. Experience : Fresher , No of Positions : 3 Salary : Rs.16,000 to 18,000 Bond : 2 - Years Key skills / Rolls & Responsibilities We are searching for a talented embedded developer to join our R&D team. In this role, he will be required to meet with clients and engineering teams to determine the project requirements, design the software architecture, and run tests to ensure the functionality of embedded systems.To be a successful embedded developer, he should be proficient in C and C++ and possess detailed knowledge of microcontroller protocols. A skilled embedded developer should be able to develop optimized embedded code within hardware constraints and easily identify inefficiencies or software errors. Embedded Developer Responsibilities: · Meeting with clients, designers, and engineering teams to define technical requirements. · Designing program architecture based on project requirements and hardware specifications. · Writing software code, embedded programs, and system protocols. · Conducting tests on the embedded software systems to ensure proper integration · Troubleshooting embedded systems and diagnosing errors, malfunctions, or inefficiencies. · Implementing effective repairs, modifications, and upgrades to the embedded code. · Liaising with design and engineering teams to ensure process alignment. · Managing project timelines and reporting any delays or issues to the supervisor. · Generating diagnostic reports, technical manuals, and software development documentation. · Maintaining embedded software systems and performing maintenance as needed. Embedded Developer Requirements: · A minimum of 0-3 of years' experience as an embedded developer. · Proficiency in C and C++ programming languages. · Strong knowledge of hardware architecture such as ARM, MIPS, and x86. · Familiarity with hardware protocols including USB, UART, I2C, and SPI. · Experience with OS platforms such as Linux, Unix, and RTOS. · Excellent diagnostic skills. · Strong analytical and problem-solving abilities. · Strong organizational and project management skills. · The ability to keep abreast with the latest advancements in technology and techniques. Contact Person : P.Sreenivas S./ K.Amala 8019610574 / 8019058015, E-Mail-ID: hr@analogicgroup.com Job Location : M/s.Analogics Tech India Ltd. Plot No.9/10, Road No.6,IDA Nacharam, Hyderabad – 500 076, Telangana Job Type: Full-time Pay: ₹16,000.00 - ₹18,000.00 per month Benefits: Food provided Provident Fund Schedule: Day shift Ability to commute/relocate: IDA NACHARAM , Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Freshers: 2 years (Preferred)

Electronic Components / Semiconductors Full-Time Job ID: DGC00399 Bengaluru, Karnataka 2-4 Yrs ₹3.5 - ₹07 Yearly KeyResponsibilities: Design and develop embedded software andfirmware for various embedded systems, including microcontrollers , microprocessors , and digital signal processors. Collaborate with hardware engineers andsystem architects to define system requirements, hardware-software interfaces,and system integration. Develop low-level device drivers andinterface software to facilitate communication between embedded systems andexternal peripherals. Write efficient, reliable, and scalablecode for real-time operating systems (RTOS) and bare-metal environments. Conduct thorough testing, verification, anddebugging of embedded software to ensure functionality, performance, andquality. Perform code reviews and provideconstructive feedback to team members to maintain code quality and ensureadherence to coding standards. Optimize system performance, memoryutilization, and power consumption for embedded applications. Stay updated with the latest technologies,tools, and trends in embedded systems development and propose innovativesolutions to improve system capabilities. Collaborate with cross-functional teams,including hardware engineers, firmware engineers, and product managers, tosupport product development and meet project timelines. Document design specifications, softwarearchitecture, and technical specifications to facilitate knowledge sharing andfuture maintenance. Requirements Bachelorsdegree in Electronics/ Electrical /IC Engineering , or a related field. A Masters degree is a plus. 3+ years of experience. Knowledgeof C, Microcontrollers. Provenexperience in embedded software development, preferably in a professionalsetting. Proficiencyin programming languages such as C / C++, Multithreading andassembly language for embedded systems. Strongunderstanding of embedded systems architecture, real-time operating systems,and hardware-software interfaces. Experiencewith microcontrollers, microprocessors, and embedded development tools, such asdebuggers, emulators, and compilers. Familiaritywith communication protocols commonly used in embedded systems, such as UART,SPI, I2C, and Ethernet. Knowledgeof software development methodologies, version control systems, and bugtracking tools. Excellentproblem-solving skills and the ability to debug complex software and hardwareissues. Stronganalytical and organizational skills with the ability to work on multipleprojects simultaneously. Effectiveverbal and written communication skills to collaborate with cross-functionalteams and document technical specifications. Benefits Competitive salary. Comprehensive benefits package including health insurance, paid time off etc. Dynamic work environment with opportunities to influence and set standards within a growing organization. Professional development opportunities and support for continued learning.

Vill du påverka och göra skillnad på riktigt? Här bidrar du till att skapa trygghet för människor och samhällen. Det du gör spelar roll. Din roll För oss är teknik mer än kod och mekanik. Det är hjärtat i vår verksamhet. Det som utmanar oss, inspirerar oss och håller oss engagerade. Du kommer att vara involverad under hela produktens livscykel, från framtagning av krav och arkitektur till design, implementation, test och verifiering – samtidigt som du tillsammans med ditt team är en viktig pusselbit i vår resa mot att skapa nästa generations försvarssystem. Med ett stort fokus på användarvänliga system anpassar vi våra produkter genom att förstå våra kunders behov, lösa verkliga problem och bygga innovativa lösningar och relationer. Vi kan erbjuda en stimulerande arbetsmiljö där du kommer att få möjlighet att utvecklas och växa som mjukvaruutvecklare. Din profil För att trivas på Saab tror du på en kultur av nyfikenhet, tillit och lagarbete. Det spelar ingen roll om du är i början av din karriär eller är expert inom ditt område, det viktigaste är att du delar vår passion för utveckling och ny spännande teknik! Hos oss kommer du att få möjlighet att arbeta med de senaste verktygen och teknologierna inom branschen. Hos oss finns många möjligheter inom mjukvaruutveckling, på våra kontor i Huskvarna och Jönköping kan du t.ex. arbeta i roller eller områden såsom testingenjör, arkitekt eller i en mer traditionell mjukvaruutvecklarroll. För att lyckas i någon av våra team tror vi att du har en högskole-eller civilingenjörsexamen inom data, inbyggda system, elektroteknik, HW-programmering, alternativt motsvarande arbetslivserfarenhet. Kunskap och erfarenhet inom några eller något av följande; C, C++, C#, Ada, Assembler, Python, Java, RTOS, HW-nära programmering, UML, Säkerhetskritiska system och Embedded systems. Även andra verktyg och tekniska plattformar som Git, Devops, Bluetooth och Jira kan förekomma. Våra team är mångsidiga och vi tror på att olika perspektiv och erfarenheter kan bidra till att skapa ännu bättre lösningar. Så oavsett tidigare erfarenhet och arbetsbakgrund är du mer än välkommen att vara med och forma framtidens teknologi. Vill du veta mer om några av våra produkter och områden i Huskvarna? Följ länkarna nedan! Avionics systems – Airborne Computer Systems Training & Simulation - Live Training and Simulation Befattningen kräver att du genomgår och godkänns enligt vid var tid gällande bestämmelser för säkerhetsskydd. För befattningar där Saab har krav på säkerhetsskyddsplacering kan, i förekommande fall, medföra krav på visst medborgarskap. Vad du blir en del av Bakom våra innovationer finns alla de som har gjort det möjligt. Modiga pionjärer och kluriga tänkare. Vardagshjältar och kreativa problemlösare. De som delar djup kunskap och de som utforskar nya områden. Och alla däremellan. Här har du chansen att påverka och bidra på ditt unika sätt. Allt från att utveckla kod och bygga imponerande försvars- och säkerhetslösningar till att ta en kaffe med en kollega. Varje bidrag räknas. Vi ger dig möjlighet att anta utmaningar och skapa smarta innovationer. I vår vänliga och tekniksmarta värld finns plats för dig att växa. Vi finns här för att tillsammans skapa trygghet för människor och samhällen. Saab är ett ledande försvars- och säkerhetsföretag med uppdrag att hjälpa nationer att skydda sin befolkning och bidrar till trygghet för människor och samhällen. Med 22 000 talangfulla medarbetare utvecklar Saab teknik och lösningar för en säkrare och mer hållbar värld. Saab utvecklar, tillverkar och underhåller avancerade system inom flygteknik, vapen, ledningssystem, sensorer och undervattenssystem. Saab har sitt huvudkontor i Sverige men en global verksamhet där Saab är en del av många nationers försvarsförmåga. Läs mer om oss här

🌟 We're Hiring: Store & Dispatch Supervisor 📍 Location: Okhla | 🕒 Experience: 3-6 Years | 👗 Industry: Apparel / Ethnic Wear 💼 About Us We are a fast-growing ethnic wear brand for the modern Indian city woman—bold, elegant, and rooted in tradition. We produce in-house and ship directly to customers. Precision and efficiency in dispatch are critical to our customer promise. 🔧 Your Role We’re looking for a Store & Dispatch Supervisor to lead our backend operations—managing inventory, ensuring timely dispatch, and maintaining data accuracy with zero tolerance for errors. ✅ Responsibilities Maintain accurate stock of raw materials, WIP & finished goods Coordinate & oversee timely dispatches Ensure real-time data updates across systems Conduct regular stock audits & reconcile reports Supervise packing & dispatch team Handle RTOs, damages & rejection records Work closely with production for stock movement updates Keep documentation and dispatch reports clean & error-free 🎯 Who You Are 3+ years in apparel warehouse/store/dispatch Detail-oriented with strong inventory & Excel skills Background in garment production or fulfillment Proactive, dependable, and process-driven Comfortable with order management tools (Shopify, Unicommerce etc, Marketplaces like Myntra, Nykaa etc.) ⭐ Bonus Points D2C fashion brand experience Knowledge of courier integrations & RTO handling Experience in packaging standards for premium ethnic wear 📩 Apply Now Send your resume to * sandeep.sharma@arsrgroup.com * and Copy tanuja@swtantrabrands.com with subject: “Store & Dispatch Supervisor – Application” Join us and be the reason behind thousands of on-time smiles ! Show more Show less

The Opportunity We're looking for the Wavemakers of tomorrow. Alphawave Semi enables tomorrow’s future by accelerating the critical data communication at the heart of our digital world – from seamless video streaming to AI to the metaverse and much more. Our technology powers product innovation in the most data-demanding industries today, including data centers, networking, storage, artificial intelligence, 5G wireless infrastructure, and autonomous vehicles. Customers partner with us for mission-critical data communication, our innovative technologies, and our proven track record. Together, we enable the next generation of digital technology. What you'll do: Gather requirements, study designs, develop device interface functions and turn small building blocks into higher level firmware system design Work with diverse teams to come up with the detailed bring up and validation requirements, collaborating with Analog Design, ASIC / Digital Design, Digital Verification and software engineers to meet performance goals Participate in design reviews Develop architecture documents and design specifications Translate bring up and validation requirements into efficient C/C++ firmware code Oversee the entire firmware lifecycle for UCIe chiplets, from pre-silicon design to post-silicon validation and optimization Develop for test and debug to help guide hardware design decisions for future product iterations Develop test cases that can be run in an automated regression Stay up-to-date with the latest trends and advancements in the UCIe standard, semiconductor industry, and incorporate relevant innovations into our processes Mentor junior engineers, promote team building, and work toward continuous improvement in processes and techniques Debug and cause, document and issues (i.e. low level SW, silicon, HW, etc.) to closure, review waveforms and RTL to fix sequencing issues Demonstrate full ownership of assigned systems/components. Handle timelines and resolve project challenges to meet program timing Work with external vendors or customers to ensure requirements are met and releases are of high quality You will report to Director - Software What You'll Need BS in Computer Science/Electrical/Computer engineering or a related field Proficient in C/C++ and Python 5+ years of experience with embedded systems like ARM, RISCV, MIPS, etc and programming skills. Experience with low-level programming on bare metal, BIOS/UEFI firmware, linux kernel, RTOS, device driver. Familiarity with industry-standard EDA tools and methodologies used for digital verification Familiarity with hardware description languages (HDLs) such as Verilog and System Verilog Experience with SerDes, Ethernet or PCIe products and communication systems Hands-on experience in the lab with CPU, SoC, FPGA, MCU, and DSP component validation and developing tests and debug tools Knowledge of peripherals/protocols such as 1G/10G Ethernet, DDR, I2C, SPI/QSPI, PCIe, USB, NVME, etc. Bring up and diagnostics experience with high speed signals Experience creating error monitoring and Board/Interface configuration APIs Fluent with a variety of bring-up tools, like oscilloscope, JTAG debugger, I2C/SPI tools, etc. Experience creating system documentation, Stay informed about relevant technology trends and developments and confront technical challenges "Hybrid work environment " As part of our commitment to the well-being and satisfaction of our employees, we have designed a comprehensive benefits package that includes: Great compensation package Restricted Stock Units (RSUs) Hybrid Working Model Provisions to pursue advanced education from Premium Institute, eLearning content providers Medical Insurance and a cohort of Wellness Benefits Educational Assistance Advance Loan Assistance Office lunch & Snacks Facility Diversity & Inclusivity Alphawave Semi is based in one of the most diverse countries in the world. This includes differences related to race, ethnicity, national origin, gender, gender expression and presentation, sexual orientation, religion, age, ability and socioeconomic status. To us, diversity is one of our strongest assets to our organization. We commit ourselves to promoting the recognition and appreciation of our diverse and rich culture. We believe it is critical to our success to promote freedom of thought and opinion in a respectful environment. Our decisions are rooted in respectfully considering each other’s thoughts and opinions and working towards a greater common goal. Accommodation Alphawave Semi is an equal opportunity employer and welcomes applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities. We welcome and encourage applications from people with disabilities. If, as a qualified job applicant, you request an accommodation, Alphawave Semi will consult with you to provide reasonable accommodations according to your specific needs. If you wish to make a request, you will be provided an opportunity if you’re application is selected to proceed in our hiring process. Show more Show less

This vacancy is for a software developer in UAV development division. Candidate is expected to have following skills, Skills : C,C++, QT, QML, GUI, Geographic Information System(GIS), FPGA Responsibilities Design, build, and maintain efficient, reusable, and reliable C,C++ code. UAV software stack development. Identify bottlenecks and bugs, and devise solutions to problems. Help to maintain product quality, organization integrity and team coordination. Description/Requirements Strong proficiency in C++, with fair knowledge of the OOPs & STL. Proficient knowledge on communication protocols like CAN, TCP/UDP, UART, I2C etc. Experience in QGIS and MAV Link is a plus. Experience in developing GUI with tool chains such as Qt, QML etc. Hands-on experience in designing and developing scalable computer vision solutions with OpenCV, CUDA, OpenCL, NPP etc. Good understanding of memory management, thread Management, Concurrency & Parallelism programming. Familiarity with embedded systems design, low-level hardware interactions. Experience with Xilinx FPGA tool flow (Vivado) for synthesis, implementation, and bitstream generation. Familiarity with Yocto, RTOS. Good to have knowledge on Unit/integration testing. Know-how of coding standards like MISRA, C++. Familiarity with code versioning & project management tools. Show more Show less

Job title : Senior Engineer - Firmware Linux Design Work Experience : 4 to 6 Years Qualification required : 6 or more years in computer science in client server environment Accountability: · Responsible for design and development of real time embedded software/firmware and PC/mobile based software application. · Perform software testing including unit, functional and system level requirement including manual and automated · Performs software requirement and design and coding to testing traceability. · Performs code review following coding guidelines and static code analysis · Troubleshooting and resolving complex linux related issues. · Documenting technical deliverable like software specifications, design document, code commenting, test cases and test report, Release note etc. throughout the project life cycle. · Develops software solutions from established programming languages or by learning new language required for specific project. · Install, configure and maintain linux operating systems and other related software. · Collaborate with cross functional teams to design and implement linux based solutions that meet business needs. · Develop and oversee the backup, replication and disaster recovery strategies. · Maintain documentation for procedures, configurations and programs. Technical Skills: · Excellent Programming Skills in C/C++ · Familiar with shell scripting. Scripting language proficiency (Say Python, Matlab) is a bonus though not mandatory. · Familiar with QT/QML framework-based application development. · Working experience of on bare metal, RTOS, device driver development is an added advantage · Strong knowledge for Linux device drivers, Linux Kernel Programming · Experience with Yocto SDK, Yocto Recipe, Layers · Customizing U-boot, Linux Kernel and Yocto Filesystem. · Application Development Based on QT/QML, SQLITE. · Experience adding new machine support in Yocto build system, upgrading Yocto for version to another. · Experience working with development tools like GIT, SVN, JIRA. · Experience working with different embedded microprocessor based on Qualcomm, TI, NXP, NVIDIA, Intel or similar Other responsibilities: · Building/Mentoring Team Members · Architecting Embedded systems · Team handling capacity Show more Show less

About The Role Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes ? Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain — from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues ? Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation ? ?

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role: Service desk lead ? Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation ? ? ? Mandatory Skills: TIS Service Desk. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: TIS Service Desk. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives ? Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc ? Deliver No Performance Parameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc ? ? Mandatory Skills: TIS Service Desk. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes ? Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain — from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues ? Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation ? ? Mandatory Skills: DevOps. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Key Responsibilities : Design, implement, and maintain secure bootloaders for automotive ECUs. Develop support for firmware-over-the-air (FOTA) and diagnostic over CAN (DoCAN) update mechanisms. Integrate bootloader solutions with AUTOSAR-based platforms and production ECUs. Implement safety and security features such as secure boot , rollback protection , cryptographic signature verification , and memory integrity checks . Ensure compliance with automotive safety standards, especially ISO 26262 (up to ASIL-B/C). Work closely with functional safety and cybersecurity teams to develop bootloaders meeting ISO/SAE 21434 standards. Support testing, debugging, and validation of bootloaders in both lab and vehicle environments. Provide production support for ECU programming tools (UDS, XCP, CAN, Ethernet). Required Skills and Qualifications : Strong experience in embedded C/C++ and real-time software development. Solid understanding of microcontroller architectures (e.g., Infineon Aurix, NXP, Renesas, TI). Experience with automotive communication protocols : CAN, LIN, FlexRay, Ethernet . Proficiency in bootloader development for AUTOSAR Classic or Adaptive platforms . Familiarity with ISO 26262 and ASIL safety development processes. Knowledge of UDS (Unified Diagnostic Services) and automotive diagnostics. Experience with secure boot concepts , including cryptographic libraries (e.g., AES, RSA, HMAC, ECC). Preferred Qualifications : Experience with Vector , ETAS , or Elektrobit automotive stacks. Hands-on experience with OTA update systems and software update campaign strategies . Knowledge of automotive cybersecurity standards ( ISO/SAE 21434 , EVITA , HEAVENS ). Familiarity with Flashing Tools (e.g., Vector CANape, CANoe, INCA). Experience in ASIL decomposition and technical safety concept implementation . Education : Bachelors or Master’s degree in Electrical Engineering , Computer Engineering , Automotive Engineering , or related fields.

About The Role Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro??s Service Desk objectives ? Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. ? Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. ? ? Mandatory Skills: TIS Service Desk. Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role: Service desk lead ? Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation ? ? ? Mandatory Skills: TIS Service Desk. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: TIS Service Desk. Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: TIS Service Desk. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes ? Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain — from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues ? Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation ? ? Mandatory Skills: DevOps. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives ? Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc ? Deliver No Performance Parameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc ? ? Mandatory Skills: TIS Service Desk. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro??s Service Desk objectives ? Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. ? Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. ? ? Mandatory Skills: TIS Service Desk. Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes ? Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain — from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues ? Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation ? ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role: Service desk lead ? Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation ? ? ? Mandatory Skills: TIS Service Desk. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.