RPMG:Portfolio Manager - Personal Loan

• Portfolio Management:

• Manage the portfolio of personal loans.
• Ensure maximum release from the bucket/NPA pool by achieving the required resolution target as per the business requirement.
• Ensure minimum roll forwards and addition to the NPA pool by maintaining the delinquency level.
• Achieve calling resolution targets for PDM/X/flows/NPA buckets for personal loans.
• Adhere to calling norm targets for personal loans.

• Operational Management:

• Oversee the collection process to ensure efficient and effective portfolio management.
• Monitor and analyze portfolio performance metrics and implement necessary adjustments.
• Ensure compliance with regulatory guidelines and internal policies.
• Engage defaulting members through telephone, emails, and physical visits to recover payments on defaulted accounts.
• Maintain daily activity logs of calls, physical visits, right party contacts, promises to pay, and promises to pay kept.

• Data Analysis and Reporting:

• Collect, analyze, and interpret data to measure portfolio performance against established KPIs.
• Generate detailed reports on portfolio metrics and provide actionable insights.
• Identify trends, patterns, and opportunities for optimization.

• Process Improvement:

• Continuously evaluate and enhance portfolio management processes and workflows.
• Identify opportunities to improve efficiency and effectiveness.
• Implement industry best practices and emerging technologies.

Optimal qualification for success on the job is:

• Graduation/Post-Graduation from a recognized institute.
• Minimum of 3 years of relevant experience in the NBFC/Banking industry.

Desired Qualifications:

• Knowledge and understanding of collections and market dynamics.
• Knowledge of regulatory guidelines and norms.
• Operational and system knowledge.

For successful execution of the job, the candidate should possess the following:

• Proven experience in portfolio management, preferably within the financial services industry.
• Strong analytical skills with proficiency in data analysis and interpretation.
• Excellent project management skills with the ability to prioritize and meet deadlines.
• Strong interpersonal and communication skills with the ability to collaborate effectively.
• Ability to manage complex client situations.
• Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment.
• Ability to handle pressure and meet deadlines.