RPA Developer (Power Automate desktop)

Role Overview

The L2 RPA Support Staff will be responsible for providing development, advanced

technical support and problem-solving for Robotic Process Automation (RPA) solutions.

They will diagnose complex issues, analyse process improvements, and support the

development and deployment of new RPA use cases.

Key Responsibilities

Incident Management:

• Diagnose and provide root cause analysis for incidents.
• Develop and implement permanent fixes or workarounds.
• Manage bug fix deployments.
• Analyse incidents and exceptions to identify recurring issues and

implement solutions.

Problem Management:

• Proactively identify opportunities for process improvements to reduce

Average Handling Time (AHT), improve Turnaround Time (TAT), reduce

exceptions, and increase closure percentages.

• Explore ways to improve process efficiency and suggest implementation

steps.

Change Request/Enhancement for Existing Use Cases:

• Understand and document requirements for change requests.
• Analyse the impact of changes.
• Estimate effort required for change requests.
• Develop change requests or enhancements.
• Support unit and system testing.
• Support the business during User Acceptance Testing (UAT).
• Manage deployment of changes.

Development of New Use Cases:

• Develop new RPA use cases.

Required Skills and Qualifications

Strong understanding of RPA concepts and tools:

• Power Automate: Development experience mandatory.
• Automation Anywhere, UiPath: Optional

Advanced troubleshooting and problem-solving skills.

Excellent analytical and problem-solving abilities.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Experience with scripting or programming languages (e.g., VBA, Power BI, etc).

Additional Considerations

Experience in a technical support or development role is preferred.

Knowledge of IT infrastructure and operations is beneficial.

A strong understanding of business processes is advantageous.