Room Service Trainer

Key Responsibilities

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  Deliver engaging, industry-relevant training sessions specifically focused on Room Service operations, aligned with TAFE NSW and Australian VET standards.

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  Train learners in key areas such as order taking, tray setup, trolley service, in-room dining etiquette, guest communication, upselling techniques, and service protocols.

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  Supervise and mentor students during practical Room Service simulations, ensuring strong skill development in food delivery, sequence of service, hygiene, and safety compliance.

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  Provide continuous feedback to support learner growth and improve practical performance and employability skills.

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  Contribute to curriculum enhancement by sharing industry insights, updated practices, and international hospitality trends related to in-room dining operations.

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  Maintain high levels of learner engagement through interactive training methodologies, demonstrations, and hands-on practice.

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  Support academic processes such as assessment planning, competency evaluation, documentation, and student development as required under the Australian VET framework.

Requirements

Requirements

Candidate Profile – Essential Criteria

Educational Qualification

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  Minimum Diploma in Hospitality Management or an equivalent/higher qualification in Hospitality or Hotel Management.

Industry Experience

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  Minimum three (3) years of post-qualification industry experience in the hospitality sector.

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  Experience must specifically include Room Service / In-Room Dining operations in hotels or similar establishments.

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  Experience must have been gained within the last five (5) years to meet industry currency requirements.

Training & Teaching Credentials

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  Prior experience in training or delivering Vocational Education and Training (VET) programs is preferred.

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  Strong understanding of training delivery methodologies aligned with the Australian VET sector.

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  Candidates must either:

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    Hold a TAE qualification, or

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    Be currently undertaking the TAE, especially if they already possess other relevant teaching/training credentials.

Professional Commitment

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  Strong commitment to ongoing professional development to maintain industry relevance and training competency.

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  Willingness to stay updated with global hospitality standards, especially those related to Room Service and guest experience.

Preferred Qualities

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  Passion for teaching, student engagement, and practical skills training.

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  Exposure to or experience with international Room Service standards (TAFE/Australian VET preferred).

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  Excellent communication skills, guest-service etiquette, and ability to mentor diverse learners.

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  Strong presentation, interpersonal, and organizational skills, with a learner-centric approach.

Benefits

Training & Support:

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  Teaching certification and ongoing professional development will be provided.

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  Mentorship from senior faculty and structured OJT.