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Marriott
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Room Service Order Taker

Room Service Order Taker

Marriott

0 - 3 years

2 - 3 Lacs

Bengaluru

Posted:2 days ago| Platform:

Apply

Skills Required

Service delivery Supervisor Room service Safety training kitchen staff Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Take room service orders over the phone.

Answer questions on menu selections, and check with kitchen staff.

Answer guest questions or concerns regarding the origin, vintage, and style of various wines.

Place and log call back for room service order.

Notify guests and management of delays in service delivery.

Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

Maintain cleanliness of work areas throughout the day.

Record transaction in MICROS system at time of order.

Complete all closing reports, including MICROS reports.

Process all payment methods.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

Speak with others using clear and professional language, and answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others, and support team to reach common goals.

Ensure adherence to quality expectations and standards.

Stand, sit, or walk for an extended period of time.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G. E. D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.

Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.

We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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Marriott

Hospitality

Bethesda

120,000 Employees

2019 Jobs

Key People

Anthony Capuano

President and Chief Executive Officer
Stephanie Linnartz

President
Leeny Oberg

Chief Financial Officer
David Grissen

Group President - Europe, Middle East & Africa

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Room Service Order Taker