HI Warm Greetings, Hiring: Banking Process Non-Voice (Day Shift) To Book your slots Contact - Ananya 8884496986 ananya.rivera24@gmail.com (Do forward CV on Whatsapp if the number cv is busy) Location: Bengaluru, Karnataka Position Type: Full-Time Work Schedule: 5 days a week Shift Timing: Day Shift/UK Experience Required: Minimum 1 year in customer support Education: Any Graduates and Under Graduates Role Overview We are seeking dedicated professionals to join our Banking Non-Voice Process team. In this role, you will assist customers with their banking-related inquiries through written communication channels. Key Responsibilities Respond to customer queries related to: Provide accurate and timely information to customers via chat and email. Maintain detailed records of customer interactions. Collaborate with internal teams to resolve complex issues. Candidate Requirements Bachelor's degree or Under Graduation(12th) Minimum of 1 year experience in customer support. Excellent written communication skills in English. Strong logical reasoning and problem-solving abilities. Proficiency in using computers and familiarity with banking terminologies. Perks & Benefits Complete day shift Opportunity to work with a leading banking institution. Professional growth and development opportunities. Supportive work environment.

HI Warm Greetings, We Are Hiring! You can call us /whatsapp and book your interview slots chethana :7829336034 / Deepa : 9380300644 / Sheez :7829336202 / We are looking for Graduate freshers with strong technical skills and excellent communication abilities to join our team as Technical Support Associates. If you are a quick learner with a passion for solving technical issues, this is the perfect opportunity for you! Key Responsibilities: Provide technical support and troubleshoot Microsoft product-related queries (Windows OS, Office Suite, etc.) Resolve issues related to software installation, system configuration, and performance Deliver excellent customer service by communicating effectively and addressing client concerns professionally Assist clients via various channels, including phone, email, and chat, with technical troubleshooting steps Log and document all technical issues in ticketing systems and escalate complex issues when necessary Provide step-by-step instructions to customers to resolve technical problems Ensure a high level of customer satisfaction through timely issue resolution Skills & Qualifications: Graduate in any discipline (freshers are welcome) Strong knowledge of Microsoft technologies (Windows, Office, etc.) Excellent oral and written communication skills Ability to multitask and prioritize in a fast-paced environment Strong problem-solving and troubleshooting abilities Willingness to work in shifts Why Join Us? Competitive salary package Growth opportunities within the company Training and development programs A supportive and collaborative work environment Regards, Sheez :7829336202

Greetings !!! We are hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned number: RINKY 7996180830 (Please send us a message on WhatsApp in case the numbers are busy). NOTE: Provisional degree certificate and PANCARD (hard copy) mandatory. Job Details Process: International Voice Process For Hotel Reservation Work Location: Bangalore Cab Service: 1 way provided CTC Details: Exp UG & Grads - Sal Upto 5LPA Shift Timings: US Rotational Shifts / Rotational Off Qualifications: Any Graduates / Any Post Graduates with Certificates/ Any Undergraduates(with experience or Fresher). Roles and Responsibilities Its a customer Support profile were you have to interact with the customers (Inbound / Outbound process) to resolve the issues that the customers are facing. Desired Candidate Profile * Any Graduate / Post Graduates / Undergraduates freshers or with minimum of 6 months of experience in International voice process mandatory. *Only Customer Service Experience. * International Voice or technical Back ground preferred Perks and Benefits *Incentives *Insurance *Pickup & Drop Facility Regards, Rinky 7996180830 (Please send us a message on WhatsApp in case the numbers are busy).

Warm Greetings from Rivera Manpower Services! We are hiring Transaction Monitoring / KYC Specialists for a leading US bank . Role: Transaction Monitoring / KYC Specialist Location: Bangalore Shift: US Shifts Experience: Minimum 1 year in KYC, Transaction Monitoring, EDD, CDD, or Due Diligence Availability: Immediate Joiners Preferred To Book your slots please contact (Forward cv on whatsapp if the line is busy) Saanvi 9513900442 Yashika 9986024649 (Please send us a message on WhatsApp in case the numbers are busy). Key Responsibilities: Conduct thorough reviews and investigations on customer transactions to identify suspicious activities. Perform enhanced due diligence (EDD) and customer due diligence (CDD) processes to mitigate risks. Ensure compliance with AML (Anti-Money Laundering) regulations and banking standards. Maintain accurate and up-to-date documentation for all investigations. Collaborate with internal teams to escalate suspicious activities as per protocols. Ensure timely completion of all assigned cases while meeting quality standards. Desired Candidate Profile: Minimum 1 year of relevant experience in KYC, Transaction Monitoring, EDD, or CDD. Strong understanding of financial crime risk management and compliance. Excellent analytical skills with attention to detail. Strong communication skills with the ability to prepare clear and concise reports. Immediate joiners preferred. Perks and Benefits: Competitive salary package. Opportunity to work with a leading US bank. Excellent career growth prospects. Regards, Saanvi 9513900442 Yashika 9986024649

Greetings !!! We are hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned number: Maria - 9986584828 (Please send us a message on WhatsApp in case the numbers are busy). NOTE: Provisional degree certificate and PANCARD (hard copy) mandatory. Job Details Process: International Voice Process Work Location: Bangalore Cab Service: Both ways provided CTC Details: Exp UG & Grads - Sal Upto 6LPA Shift Timings: US/UK Rotational Shifts / Rotational Off Qualifications: Any Graduates / Any Post Graduates with Certificates/ Any Undergraduates(with experience). Roles and Responsibilities Its a customer Support profile were you have to interact with the customers (Inbound / Outbound process) to resolve the issues that the customers are facing. Desired Candidate Profile * Any Graduate / Post Graduates / Undergraduates freshers or with minimum of 6 months of experience in International voice process mandatory. *Only Customer Service Experience. * International Voice or technical Back ground preferred Perks and Benefits *Incentives *Insurance *Pickup & Drop Facility Regards, Maria - 9986584828 (Please send us a message on WhatsApp in case the numbers are busy).

HI Warm Greetings, Transaction Monitoring, Fraud Detection & Investigation Analyst AML,KYC Location: Bengaluru, India Shift: US Shifts (Night Shift) Employment Type: Full-Time Experience Required: Minimum 1 year in Transaction Monitoring,AML, KYC, Fraud Investigation, or Fraud Prevention within an International BPO CONTACT : 9513900441(DRISTY) IF NOT RESPONDING, KINDLY DROP YOUR CV( RESUME) ON THE SAME NUMBER IN WHATSAPP Job Summary: We are seeking a diligent and analytical professional to join our team as a Transaction Monitoring, Fraud Detection & Investigation Analyst, KYC , AML. In this role, you will be responsible for monitoring financial transactions, identifying suspicious activities, and ensuring compliance with legal and regulatory standards. Your expertise will aid in preventing financial crimes and maintaining the integrity of our operations. Key Responsibilities: Monitor financial transactions to detect irregularities or unauthorized activities. Conduct in-depth investigations into potential fraudulent activities by analyzing complex data patterns and transactions. Utilize advanced tools and techniques to detect, track, and mitigate fraud risks in real-time. Collaborate with cross-functional teams to implement fraud detection and prevention strategies. Prepare detailed reports and present findings to management, ensuring compliance with legal and regulatory standards. Develop and maintain fraud detection frameworks and standard operating procedures. KYC Onboarding Required Skills and Qualifications: Minimum 1 year of experience in Transaction Monitoring,AML, KYC, Fraud Investigation, or Fraud Prevention within an International BPO setting. Strong analytical and problem-solving skills. Proficiency in using fraud detection tools and software. Excellent written and verbal communication skills. Ability to work independently and collaboratively in a team environment. Strong attention to detail and organizational skills. Willingness to work in US shifts. Preferred Qualifications: Experience with AML , kyc, Transaction Monitoring and fraud investigation regulations. Familiarity with internal systems and processes related to fraud detection. Exceptional research and analytical skills with the ability to analyze large amounts of data. Proficient in MS Office (Outlook/Word/Excel/PowerPoint). Maintaining detailed records of fraud cases and investigation outcomes REGARDS, DRISTY- 9513900441 RIVERA MANPOWER SERVICES.

Warm Greetings from RIVERA MANPOWER SERVICES!!!! Ananya 8884496986 ananya.river24@gmail.com I. Position Summary Service Support Analyst play a crucial role in Managing customer support operations Ensuring high-quality service delivery Promoting customer satisfaction They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization. II. Skills and Competencies Excellent Written and Oral communication skills Interpersonal skills Logical thinking and decision making III. Minimum Qualifications and Experience Graduate fresher with PDC Undergraduate with 1+ years of experience in customer support voice process. Perks and benefits Cab Facilities. Incentives. Allowances. Regards, Ananya 8884496986 ananya.river24@gmail.com Rivera Manpower Services

Warm Greetings from Rivera Manpower Services! We are hiring KYB / KYC Specialists for a leading US bank . Role: Transaction Monitoring / KYC Specialist Location: Bangalore Shift: US Shifts Experience: Minimum 1 year in KYC, Transaction Monitoring, EDD, CDD, or Due Diligence Availability: Immediate Joiners Preferred To Book your slots please contact (Forward cv on whatsapp if the line is busy) Rinky 7996180830 (Please send us a message on WhatsApp in case the numbers are busy). Key Responsibilities: Conduct thorough reviews and investigations on customer transactions to identify suspicious activities. Perform enhanced due diligence (EDD) and customer due diligence (CDD) processes to mitigate risks. Ensure compliance with AML (Anti-Money Laundering) regulations and banking standards. Maintain accurate and up-to-date documentation for all investigations. Collaborate with internal teams to escalate suspicious activities as per protocols. Ensure timely completion of all assigned cases while meeting quality standards. Desired Candidate Profile: Minimum 1 year of relevant experience in KYC, Transaction Monitoring, EDD, or CDD. Strong understanding of financial crime risk management and compliance. Excellent analytical skills with attention to detail. Strong communication skills with the ability to prepare clear and concise reports. Immediate joiners preferred. Perks and Benefits: Competitive salary package. Opportunity to work with a leading US bank. Excellent career growth prospects. Regards, Rinky 7996180830

HI Warm Greetings, Hiring: Banking Process Voice & Non-Voice To Book your slots Contact - Maria 99865 84828 Ananya 8884496986 (Do forward CV on WhatsApp if the number is busy) Location: Bengaluru, Karnataka Position Type: Full-Time Work Schedule: 5 days a week Shift Timing: Rotational shift / Rotational off Experience Required: Minimum 1 year in customer support mandatory. Education: Any Graduates and Under Graduates Role Overview We are seeking dedicated professionals to join our Banking Voice & Non-Voice Process team. In this role, you will assist customers with their banking-related inquiries through communication channels. Key Responsibilities Respond to customer queries related to: Provide accurate and timely information to customers via chat and email. Maintain detailed records of customer interactions. Collaborate with internal teams to resolve complex issues. Candidate Requirements Bachelor's degree or Under Graduation(12th) Minimum of 1 year experience in customer support mandatory Excellent written communication skills in English. Strong logical reasoning and problem-solving abilities. Proficiency in using computers and familiarity with banking terminologies. Perks & Benefits Opportunity to work with a leading banking institution. Professional growth and development opportunities. Supportive work environment.

Warm Greetings from Rivera Manpower Services , Hiring Now Fraud & Collections Sr. Associate | Join Tesco Business Solutions as a Fraud & Collections Senior Associate and be a part of a team that plays a key role in protecting the business and supporting customers with integrity and diligence. Call and Book your Interview slots 9986267393 / 7829336034 /9380300644 /6360905880 Note : Immediate Joiners Only ( 1-5 years exp Only ) Job Location: Customer Engagement Centre, Bengaluru Job Summary: As a Fraud & Collections Sr. Associate , you will be responsible for: Assessing and approving customer applications for Tesco Mobile contracts. Identifying and mitigating fraud risks through tools and analysis. Assisting customers who are in arrears through multiple communication channels. Supporting customer care teams and helping drive secure revenue growth. Handling inbound and outbound collections-related customer calls. Recommending credit limits and payment terms within company policy. Reviewing processes to improve fraud detection and reduce revenue loss. Requirements: Minimum 12 months of relevant experience in customer service, collections, or fraud mitigation. Understanding of fraud prevention tools , credit policy, and collection procedures. Excellent communication, negotiation, and analytical skills . Ability to multi-task, work independently , and collaborate cross-functionally. Experience in the online/mobile industry is preferred. Reporting To: Fraud & Collections Team Leader l to delivering value to customers and colleagues. Why Join Tesco? Be part of a globally respected brand Work in a professional and inclusive environment Opportunities to grow in fraud management and customer operations Dynamic team with a clear focus on customer service and compliance

Warm Greetings From Rivera Mnapower Services Hiring Now AML/KYC Analyst (US Shifts) Location: Hebbal Shift: US Rotational Shifts Joiners: Immediate Joiners Only CTC: UPTO 6 Lac Job Description: We are hiring AML/KYC Analysts with a minimum of 1 year of experience in customer due diligence and compliance processes. The role involves conducting periodic reviews, network onboarding, sanction screening, and remediation activities for a global banking client. Key Responsibilities: Perform periodic reviews, remediation, and onboarding for clients such as private entities, public companies, financial institutions, and funds. Source and validate KYC documents based on entity type and jurisdiction. Execute sanction screenings , PEP , and adverse media checks using tools like GNS and eCDD+ . Conduct annual sanction reviews , including: Gathering sanction questionnaires Performing web-based searches Completing SRAF forms and getting RM approvals Process account signatory updates based on product types and entity requirements. Carry out enhanced due diligence on high-risk clients, ensuring accuracy and compliance with AML standards. Collaborate with stakeholders and respond to internal queries, ensuring alignment with bank policy. Support legal teams in the formation of new entities and documentation changes in line with regulatory standards. Requirements: Minimum 1 year of experience in KYC/AML processes Graduate in any discipline (Finance or Commerce preferred) Strong knowledge of KYC documentation , client onboarding , risk assessment , and compliance frameworks Familiar with tools like GNS , eCDD+ , and client history tracking systems Excellent communication and analytical skills Willingness to work in US rotational shifts Immediate joiners only Apply Now & Secure Your Slot Contact: 7829336202 / 7829336034 / 9380300644 /9986267393

Warm Greetings from Rivera Manpower Services, Hiring for a Leading Bank Customer Support (Non-Voice Process)! Join one of the worlds leading banks for a Customer Support - Non-Voice (Chat/Email) role! Job Requirements: Experience: Minimum 1 year in international chat or email support or Voice In International BPO (Mandatory) Skills Required: Excellent written and verbal communication Strong analytical and customer handling skills Willingness to work in US/UK rotational shifts Qualification: Any graduate Work Mode: Work from Office Location: Hebbal Shifts: Rotational (US/UK) Joiners: Immediate Joiners Only CTC: Max 5.5LAC Roles & Responsibilities: Handle banking-related customer queries via chat/email Assist with customer account management and related issues Resolve concerns regarding KYC compliance Identify and escalate potential fraud or suspicious activity Deliver excellent service and maintain high customer satisfaction Call now to book your interview slot: Contact Numbers: Rinky-7996180830

Greetings !!! We are hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned number: Ananya 8884496986 ananya.rivera24@gmail.com (Please send us a message on WhatsApp in case the numbers are busy). NOTE: Provisional degree certificate and PANCARD (hard copy) mandatory. Job Details Process: International Voice Process Work Location: Bangalore Cab Service: Both ways provided CTC Details: Exp UG & Grads - Sal Upto 5.6LPA Shift Timings: UK Rotational Shifts / Rotational Off Qualifications: Any Graduates / Any Post Graduates with Certificates/ Any Undergraduates(with experience). Roles and Responsibilities Its a customer Support profile were you have to interact with the customers (Inbound / Outbound process) to resolve the issues that the customers are facing. Desired Candidate Profile * Any Graduate / Post Graduates / Undergraduates freshers or with minimum of 6 months of experience in International voice process mandatory. *Only Customer Service Experience. * International Voice or technical Back ground preferred Perks and Benefits *Incentives *Insurance *Pickup & Drop Facility Regards, Ananya 8884496986 ananya.rivera24@gmail.com (Please send us a message on WhatsApp in case the numbers are busy).

Warm Greetings from Rivera Manpower Services! We are hiring KYB / KYC Specialists for a leading US bank . Role: Transaction Monitoring / KYC Specialist Location: Bangalore Shift: US Shifts Experience: Minimum 1 year in KYC, Transaction Monitoring, EDD, CDD, or Due Diligence Availability: Immediate Joiners Preferred To Book your slots please contact (Forward cv on whatsapp if the line is busy) DIVYA 9513900439 (Please send us a message on WhatsApp in case the numbers are busy). Key Responsibilities: Conduct thorough reviews and investigations on customer transactions to identify suspicious activities. Perform enhanced due diligence (EDD) and customer due diligence (CDD) processes to mitigate risks. Ensure compliance with AML (Anti-Money Laundering) regulations and banking standards. Maintain accurate and up-to-date documentation for all investigations. Collaborate with internal teams to escalate suspicious activities as per protocols. Ensure timely completion of all assigned cases while meeting quality standards. Desired Candidate Profile: Minimum 1 year of relevant experience in KYC, Transaction Monitoring, EDD, or CDD. Strong understanding of financial crime risk management and compliance. Excellent analytical skills with attention to detail. Strong communication skills with the ability to prepare clear and concise reports. Immediate joiners preferred. Perks and Benefits: Competitive salary package. Opportunity to work with a leading US bank. Excellent career growth prospects. Regards, DIVYA 9513900439

HI Warm Greetings from Rivera Manpower Services , WORK LOCATION : Bangalore Note : Candidates who are willing to Relocate to Bangalore Can apply. Minimum 3 YEARS Experience in Property and Casualty Insurance /Motor Insurance for US market Can apply Call and book your Interview slots +91 79961 80830 Rinky JD for Senior Process Analyst In this role, Underwriter Assistant assists the Branch Underwriter & plays a vital role in maintaining customer relationship through timely & accurate services. A person will act as a liaison between multiple parties including Branch Underwriter, Policy Servicing Team, Insurance Carriers, and Insurance Brokers, etc. by answering questions & providing detailed information about the accounts/policies via Phone Calls or Emails. To ensure success, Underwriter Assistant should have a friendly and professional attitude, excellent communication skills, and the ability to stay calm under pressure. Should have good understanding of Insurance Domain & minimum experience of 3 years in P&C Insurance. Must have a knowledge of Insurance Life Cycle & worked into minimum 3 different processes. Being an integral part of the production (sales) team in USA, should be ready to work in Night Shift India Time. Work experience in Surplus Lines Insurance or with Managing General Agent (MGA) or with Insurance Broker would be an added advantage. Primary Responsibilities Assist Underwriters in day-to-day duties by: 1. Co-ordinating & collecting information from different stakeholders that requires for underwriting & binding accounts/policies, 2. Binding policies in Carrier as well as Agency Management System along with Invoicing & delivering the same to the clients, 3. Follow-up with clients for bind request, pending information, inspection report recommendation implementation, 4. Ensure all documents/information available in file for policy servicing teams, 5. Handling questions & communication with stakeholders via email & inbound/outbound calls, 6. Updating & ensuring compliance to SL affidavits requirements, 7. Triaging endorsements & cancellations, 8. Facilitating & managing miscellaneous activities that do not require Underwriting decision making Excellent verbal & written communication Graduate with 3+ years of experience in an Insurance domain (P&C) Flexible & customer focused Strong problem solving and analytical approach Proactive & accountable Skilled in multi-tasking & prioritizing Exposure to complaints & escalations management Prioritization of work received through different channels Call and book your Interview slots +91 79961 80830(Rinky)

HI Warm Greetings from Rivera Manpower Services , WORK LOCATION : Bangalore Note : Candidates who are willing to Relocate to Bangalore Can apply. Minimum 3 YEARS Experience in Property and Casualty Insurance /Motor Insurance for US market Can apply Call and book your Interview slots DIVYA - 9513900439 (Whatsapp the cv if number is busy) JD for Senior Process Analyst In this role, Underwriter Assistant assists the Branch Underwriter & plays a vital role in maintaining customer relationship through timely & accurate services. A person will act as a liaison between multiple parties including Branch Underwriter, Policy Servicing Team, Insurance Carriers, and Insurance Brokers, etc. by answering questions & providing detailed information about the accounts/policies via Phone Calls or Emails. To ensure success, Underwriter Assistant should have a friendly and professional attitude, excellent communication skills, and the ability to stay calm under pressure. Should have good understanding of Insurance Domain & minimum experience of 2 years in P&C Insurance. Must have a knowledge of Insurance Life Cycle & worked into minimum 2 different processes. Being an integral part of the production (sales) team in USA, should be ready to work in Night Shift India Time. Work experience in Surplus Lines Insurance or with Managing General Agent (MGA) or with Insurance Broker would be an added advantage. Primary Responsibilities Assist Underwriters in day-to-day duties by: 1. Co-ordinating & collecting information from different stakeholders that requires for underwriting & binding accounts/policies, 2. Binding policies in Carrier as well as Agency Management System along with Invoicing & delivering the same to the clients, 3. Follow-up with clients for bind request, pending information, inspection report recommendation implementation, 4. Ensure all documents/information available in file for policy servicing teams, 5. Handling questions & communication with stakeholders via email & inbound/outbound calls, 6. Updating & ensuring compliance to SL affidavits requirements, 7. Triaging endorsements & cancellations, 8. Facilitating & managing miscellaneous activities that do not require Underwriting decision making Excellent verbal & written communication Graduate with 3+ years of experience in an Insurance domain (P&C /BFSI) Flexible & customer focused Strong problem solving and analytical approach Proactive & accountable Skilled in multi-tasking & prioritizing Exposure to complaints & escalations management Prioritization of work received through different channels Best regards, DIVYA - 9513900439

Warm Greetings From Rivera Manpower Services, Job Title: Practioner Banking TransactionsLocation: Bangalore (UK Shifts) About the Role: We are hiring for a leading UK bank to support UK customers in various banking transactions. We welcome applications from both freshers and experienced professionals who bring excellent communication skills, logical thinking, and the ability to work UK shifts. This role is vital for delivering exceptional customer service and ensuring smooth banking operations. Key Responsibilities: Customer Assistance: Provide top-notch support to UK banking customers via phone, email, and chat. Assist with everyday banking transactions, including account queries, fund transfers, and statement requests. Resolve customer issues in a timely and efficient manner. Service Excellence: Maintain a high standard of customer service by following bank procedures and compliance requirements. Identify opportunities for process improvements to enhance customer satisfaction. Address and resolve complaints professionally, escalating issues to senior management as needed. Communication & Collaboration: Use excellent verbal and written communication skills to clearly explain processes and resolve queries. Collaborate with cross-functional teams (e.g., technical support, operations) to resolve customer issues. Provide feedback for service improvement initiatives and contribute to team discussions. Shift & Process Adherence: Work in UK shifts to ensure support coverage during peak banking hours. Adhere to internal guidelines and regulatory standards. Maintain accurate and detailed records of customer interactions for compliance and quality purposes. Education: Freshers: A relevant graduate degree is preferred. Experienced: Minimum 1-year experience in international voice customer service Skills: Excellent Communication: Both written and verbal, with a clear command of English. Logical Thinking: Ability to analyze situations and make sound decisions quickly. Customer Focus: A proactive approach to handling queries and resolving issues. Ability to work in a fast-paced environment and adapt to changing customer needs. Basic understanding of banking operations and financial products is a plus. Additional Requirements: Comfortable working in UK shifts. Strong computer literacy and experience using CRM systems will be advantageous. A commitment to continuous improvement and learning new processes. Competitive salary and benefits package. Exposure to a reputable financial institution with a dynamic work environment. Training and development opportunities to enhance your career growth. A collaborative and supportive team environment. How to Apply: Call and book your interview slot immediately! Phone: 7829336034 / 9986267393 /9380300644 /7829336202 We look forward to hearing from you and discussing how you can contribute to our team.

Warm Greetings, Job Title: Technical Support Chat Process Client: Leading Global Tech Brand Location: Whitefield, Bangalore Shift: US Rotational Shifts (5 Days Working) Job Description: We are hiring Technical Chat Support Executives with prior experience in international chat processes. The role involves providing technical assistance and troubleshooting for Apple products (Mac, iPhone, iPad, etc.) via live chat. This is an excellent opportunity for tech-savvy professionals with strong communication skills and a passion for solving customer issues. Eligibility Criteria: Experience: Minimum 6 months of experience in international chat support (mandatory) Education: Any graduate Skills Required: Strong written and verbal communication skills (English) In-depth technical knowledge and troubleshooting ability (especially on Apple devices like Mac) Good problem-solving and customer handling skills Willingness to work in US rotational shifts Work Mode: Work from Office (Whitefield, Bangalore) Process: Technical Chat Support Shift: US Rotational Shifts Working Days: 5 days/week (2 rotational offs) CTC: Up to 4.8 LPA + Attractive Incentives Immediate Joiners Only How to Apply: Call and book your interview slot: 7829336202 / 7829336034 / 9380300644 /6360905880

Hiring Now Banking Customer Support (International Voice Process) Location: Bangalore Shift: US/UK Rotational Shifts Experience: Minimum 1 year in International Voice Process Qualification: Graduates / Undergraduates with relevant experience Joiners: Immediate Joiners Only CTC: Up to [Insert range] + Incentives Job Description: We are hiring for a Customer Support Executive role in a Banking Voice Process . The ideal candidate will handle inbound and outbound customer calls from international clients, resolve banking-related queries, and ensure a high standard of service delivery. This role also includes responsibilities in quality assurance and process improvement. Key Responsibilities: Customer Support (Voice): Handle inbound and outbound international calls in a timely and professional manner. Focus on First Call Resolution (FCR) as a core part of customer relationship management. Identify customer needs and concerns by actively listening and asking relevant questions. Provide accurate information and resolve banking-related issues efficiently. Follow predefined communication scripts while exercising judgment to go off-script when needed. Record call details in the appropriate CRM or tracking system and escalate as per procedures. Quality Assurance & Audits: Monitor and evaluate service quality , ensuring alignment with client KPIs such as CSAT (Customer Satisfaction) and quality scores . Develop and implement quality control measures to maintain service excellence. Analyze call data and audit findings to identify recurring issues and suggest improvements. Collaborate with operations and training teams to address quality concerns. Conduct quality feedback sessions with agents to share insights and drive continuous improvement. Candidate Profile: Minimum 1 year of experience in an international voice process (preferably in banking or financial services) Excellent verbal communication skills and active listening ability Strong problem-solving skills and ability to handle high-pressure situations Familiarity with CRM tools and call documentation systems Willingness to work in US/UK rotational shifts Graduates / Undergraduates with relevant experience are eligible Immediate joiners preferred Book Your Interview Slot Today! Contact: 7829336202 / 7829336034 / 9380300644

Warm Greetings From Rivera Manpower Services, JOY 7996004799 rivera.joy1210@gmail.com (Please send us a message on WhatsApp in case the numbers are busy). Job Title: Practioner Banking TransactionsLocation: Bangalore (UK Shifts) About the Role: We are hiring for a leading UK bank to support UK customers in various banking transactions. We welcome applications from both freshers and experienced professionals who bring excellent communication skills, logical thinking, and the ability to work UK shifts. This role is vital for delivering exceptional customer service and ensuring smooth banking operations. Key Responsibilities: Customer Assistance: Provide top-notch support to UK banking customers via phone, email, and chat. Assist with everyday banking transactions, including account queries, fund transfers, and statement requests. Resolve customer issues in a timely and efficient manner. Service Excellence: Maintain a high standard of customer service by following bank procedures and compliance requirements. Identify opportunities for process improvements to enhance customer satisfaction. Address and resolve complaints professionally, escalating issues to senior management as needed. Communication & Collaboration: Use excellent verbal and written communication skills to clearly explain processes and resolve queries. Collaborate with cross-functional teams (e.g., technical support, operations) to resolve customer issues. Provide feedback for service improvement initiatives and contribute to team discussions. Shift & Process Adherence: Work in UK shifts to ensure support coverage during peak banking hours. Adhere to internal guidelines and regulatory standards. Maintain accurate and detailed records of customer interactions for compliance and quality purposes. Education: Freshers: A relevant graduate degree is preferred. Experienced: Minimum 1-year experience in international voice customer service Skills: Excellent Communication: Both written and verbal, with a clear command of English. Logical Thinking: Ability to analyze situations and make sound decisions quickly. Customer Focus: A proactive approach to handling queries and resolving issues. Ability to work in a fast-paced environment and adapt to changing customer needs. Basic understanding of banking operations and financial products is a plus. Additional Requirements: Comfortable working in UK shifts. Strong computer literacy and experience using CRM systems will be advantageous. A commitment to continuous improvement and learning new processes. Competitive salary and benefits package. Exposure to a reputable financial institution with a dynamic work environment. Training and development opportunities to enhance your career growth. A collaborative and supportive team environment. How to Apply: Call and book your interview slot immediately! JOY 7996004799 rivera.joy1210@gmail.com (Please send us a message on WhatsApp in case the numbers are busy). We look forward to hearing from you and discussing how you can contribute to our team.