Retention Lead

Job Profile :

: Communicating with customers and sales representatives.

· Analyzing customer behavior.

· Gathering information about customer complaints.

· Developing aggressive retention strategies based on customer feedback.

· Negotiating with customers to renew contracts and retain business.

· Meeting with the sales team / Business Partners to propose customer retention solutions.

· Writing and presenting customer behavior reports.

· Building positive relationships with customers and business Partners.

Qualifications:

• Graduate in any field.
• Proven experience in a supervisory role within the telecom or related industry.
• Strong understanding of retention and collection best practices.
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to make data-driven decisions.
• Demonstrated ability to lead and motivate a high-performing team.

Job Type: Full-time

Pay: ₹25,000.00 - ₹28,000.00 per month

Benefits:

• Provident Fund

Experience:

• total work: 3 years (Preferred)

Work Location: In person