Retail Store Supervisor

As a Duty Officer, your role involves performing all duties in accordance with set policies and procedures covering aspects of Box-Office/Concessions/Ushering under the general guidance of the Duty Manager. Your responsibilities include: - Personally greeting customers and VIP guests at each touchpoint with the correct salutation - Providing service on seat, suggestive & up-selling - Efficiently handling cash at the point of sale (POS) with no variance in sales - Handling customer queries and ensuring every customer receives the best service - Being well-versed with movie synopsis and genre - Taking effective orders and ensuring customer satisfaction - Independently handling box office and concessions - Managing cash from the box and candy area - Operating the software system Showbiz effectively to generate revenue - Ensuring the highest level of integrity towards the organization and patrons - Handling queries regarding film content, rating, and show times - Maintaining machines at the box office and concessions - Maintaining all statutory forms and formats for revenue collection in the respective areas at all times - Following correct cash handling procedures and revenue collection as per the policies and procedures Qualification & Experience Required: - Graduation/Diploma in Hospitality/Hotel Management - Proficiency in MS Office (Excel & Word) - Minimum 1 year of experience in Hotel/QSR/Restaurants The job type is full-time with benefits including Provident Fund. The work location is in-person with a rotational shift schedule, and the expected start date is 01/06/2025.,