Retail Sales - Luggage Brand

As a Retail Customer Service Representative, you will be responsible for greeting and directing customers, providing accurate information about products, answering customer questions, conducting price and feature comparisons, cross-selling products, ensuring racks are fully stocked, managing merchandise returns, coordinating with the Retail Sales Representatives team, informing customers about discounts and special offers, providing customer feedback to the Store Manager, and staying up-to-date with new products and services. Key Responsibilities: - Greet and direct customers - Provide accurate information about product features, pricing, and after-sales services - Answer customers" questions about specific products/services - Conduct price and feature comparisons to facilitate purchasing - Cross-sell products - Ensure racks are fully stocked - Manage returns of merchandise - Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times) - Inform customers about discounts and special offers - Provide customer feedback to the Store Manager - Stay up-to-date with new products/services Qualifications Required: - Previous experience in a customer service role is preferred - Excellent communication and interpersonal skills - Ability to work well in a team environment - Strong attention to detail - Knowledge of retail sales principles - Ability to multitask and prioritize tasks effectively,