Retail Sales Executive

Job Title: Senior Sales Executive Jewellery (B2C)

Location: Jaipur, Rajasthan

Department: Retail Sales B2C

Reports To: Store Manager / Sales Manager

Employment Type: Full-Time

Job Summary:

We are looking for an experienced and customer-focused Senior Sales Executive to join our retail jewellery team. The ideal candidate will have a strong background in B2C luxury or fine jewellery sales, with a proven ability to drive sales, build lasting client relationships, and deliver exceptional service. This role demands deep product knowledge, persuasive selling skills, and the ability to handle high-value transactions with integrity and professionalism.

Key Responsibilities:

Sales & Customer Engagement:

• Greet and assist walk-in customers with warmth, professionalism, and product expertise.
• Understand customer needs and preferences to offer suitable jewellery options (gold, diamond, platinum, gemstones, etc.).
• Achieve and exceed individual and store-level sales targets.
• Handle premium/VIP customers with discretion and personalized service.

Product Knowledge & Demonstration:

• Maintain strong knowledge of current collections, new arrivals, metal purity, hallmarking, gemstone grading, and pricing.
• Demonstrate jewellery pieces with confidence and educate customers on craftsmanship, certifications, and after-sales services.

Client Relationship Management

• Build long-term relationships with customers through excellent service, timely follow-ups, and personal engagement.
• Maintain and update customer data using CRM tools or systems.
• Handle after-sales service queries and ensure high customer satisfaction.

Operational Support:

• Assist in daily store operations, including stock display, replenishment, and product arrangement.
• Conduct basic quality checks and ensure security and handling protocols are followed.
• Participate in physical stock counts and store events or promotional campaigns.

Qualifications:

• 5+ years of experience in B2C sales, preferably in fine jewellery, luxury retail, or high-end fashion.
• Strong communication and interpersonal skills in English.
• High level of personal grooming and professional presentation.
• Knowledge of POS systems, billing software, and CRM tools.
• Ability to understand client buying behavior and close high-value sales confidently.

Preferred Attributes:

• Certified training in sales or jewellery (e.g., GIA, IGI, or similar) is an advantage.
• Strong client network or existing HNI clientele is a plus.
• Ability to work weekends, festive periods, and peak seasons with flexibility.

Salary Bracket:

• As per Industry norms.

How to apply:

Email ID - hr@gemsparadise.com