Retail Sales Associate

Job Summary: We are looking for an enthusiastic and customer-focused Sales Associate to join our team. The ideal candidate will be passionate about our products, possess excellent communication skills, and be dedicated to providing a positive shopping experience for every customer. This role involves assisting customers, processing sales, maintaining store appearance, and contributing to overall store success.

Key Responsibilities:

• Customer Service Excellence:
• Greet customers warmly and ascertain their needs and preferences.
• Provide product information, demonstrate product features (where applicable), and offer suggestions to help customers make informed purchasing decisions.
• Handle customer inquiries, complaints, and returns/exchanges professionally and efficiently, ensuring customer satisfaction.
• Build rapport with customers to encourage repeat business.
• Sales and Transactions:
• Operate the Point of Sale (POS) system accurately to process sales, cash, credit card, and other transactions.
• Handle cash and manage change accurately.
• Promote special offers, discounts, and loyalty programs to customers.
• Meet or exceed individual and team sales targets.
• Merchandising and Store Operations:
• Receive, unpack, and arrange merchandise on shelves and display units neatly and attractively.
• Ensure all products are correctly priced and labeled.
• Replenish stock on the sales floor promptly from the stockroom.
• Maintain a clean, organized, and inviting shopping environment, including dusting, sweeping, and tidying displays.
• Monitor inventory levels and communicate stock shortages or excess to the Store Manager.
• Assist with visual merchandising to create appealing product displays.
• Product Knowledge:
• Develop and maintain comprehensive knowledge of all products, including stationery brands, fancy items (e.g., novelty pens, quirky notebooks), and gift categories (e.g., personalized items, decorative pieces).
• Stay updated on new arrivals and popular trends in school supplies and gift items.
• Team Collaboration:
• Work collaboratively with other team members to ensure smooth store operations.
• Assist colleagues with tasks as needed to achieve store goals.
• Communicate effectively with the Store Manager regarding customer feedback, sales performance, and operational issues.
• Security and Safety:
• Adhere to all store policies and procedures, including security protocols to prevent loss.
• Ensure a safe shopping environment for customers and a safe working environment for staff.

Qualifications:

• Education: High school diploma or equivalent (10th or 12th pass minimum).
• Experience: Previous experience in retail sales, customer service, or a similar role is preferred, but freshers with a strong desire to learn and excellent interpersonal skills are welcome.
• Skills:
• Excellent verbal communication skills in Malayalam and English (knowledge of other local languages like Tamil/Kannada will be an added advantage).
• Strong interpersonal and customer service skills.
• Basic math skills for handling cash and transactions.
• Ability to work independently and as part of a team.
• Good organizational and time management skills.
• Enthusiastic, friendly, and approachable demeanor.
• Ability to stand for extended periods and lift moderate weights (e.g., boxes of stock).
• Familiarity with POS systems is a plus, but training will be provided.
• Availability: Ability to work flexible hours, including weekends, public holidays, and during peak seasons (e.g., school reopening, festive seasons).

Job Types: Full-time, Fresher

Pay: ₹8,000.00 - ₹15,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person