Retail Outlet Officer

Job Description

Sojojob full-time Mid Level Negotiable on-site Itahari Skills Required Communication SkillsSales And Upselling SkillsProduct KnowledgeCustomer Service SkillsInventory Management Job Description Qualification and Experience : Minimum Bachelors degree or running in related field. 2 years’ experience in sales environment in a service industry (preferable). Overall Purpose Provide quality and professional booking, track services to all parties, particularly customers, aimed at resolving service problems to achieve and exceed defined performance standards. Role Profile Provide information for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost damaged shipments etc. Handle all enquiries of the customer in accordance with service standards and processes. Deliver best in class customer service by fulfilling each customer’s unique needs while adhering to DHL policies Respond to customer queries regarding information on prices, customs requirements etc. Generate report based on daily activities. Coordinate with other departments and Operations Confidently and knowledgably handle customer complaints Handle any overflow of calls from the Frontline where necessary Other Jobs at sojojob SEE ALL Computer Science Teacher Sojojob full-time on-site Loan Processing Associate Sojojob full-time on-site Deputy CEO Sojojob full-time on-site Cybersecurity & IT Operations Lead Sojojob full-time on-site Math Teacher Sojojob full-time on-site HR Officer Sojojob full-time on-site Retail Outlet Officer Sojojob full-time on-site Python Backend Developer Sojojob full-time on-site Security Head Sojojob full-time on-site Caregiver Skills Training (CST) Facilitator Sojojob full-time on-site Assistant Relationship Officer Sojojob full-time on-site R&D and Delivery Leader Sojojob full-time on-site Show more Show less