Retail Outlet Officer

Job Description: As a Customer Service Representative at Sojojob, your main responsibility will be to provide quality and professional booking, track services to all parties, particularly customers, aimed at resolving service problems to achieve and exceed defined performance standards. You will be required to: - Investigate shipment incidents involving undelivered, returned, misrouted, delayed, lost damaged shipments, etc. - Handle all customer enquiries in accordance with service standards and processes - Deliver best-in-class customer service by fulfilling each customer's unique needs while adhering to DHL policies - Respond to customer queries regarding information on prices, customs requirements, etc. - Generate reports based on daily activities - Coordinate with other departments and Operations - Confidently and knowledgeably handle customer complaints - Handle any overflow of calls from the Frontline where necessary Qualification Required: To be eligible for this role, you should have: - Minimum Bachelor's degree or running in a related field - 2 years of experience in a sales environment in a service industry (preferable) About the Company: (No additional details of the company mentioned in the provided job description),