Retail Operations - SRA

The role involves providing centralized support for retail bank operations, with a focus on consumer loan servicing. Your responsibilities will include ensuring accurate processing, documentation, and compliance across various retail loan products. You will be responsible for performing daily reconciliations of the consumer loan subledger and resolving any exceptions that may arise. Additionally, you will need to maintain and review loan documents to ensure completeness and compliance with customer identification and consumer protection regulations such as the Truth in Lending Act. It will also be essential to monitor operational controls, prepare for audits, and actively participate in process improvements and system upgrades. To be successful in this role, you should have a Bachelor's degree or equivalent experience, with at least 2 years of experience in retail loan servicing. A solid understanding of consumer loan products and relevant regulations, including Reg Z and Reg E, will be required. Proficiency in retail banking systems and strong customer service skills are also essential for this position.,