Retail Operations Coordinator

Job Description: As a Retail Operations Coordinator at bp's Customers & Products Business and Technology Centre in Pune, India, you will play a crucial role in supporting Company Owned Company Operated (COCO) and franchise businesses to enhance customer experience and streamline services. Your responsibilities will include process simplification, establishing strategic partnerships, ensuring compliance programs, and managing core operations functions. This role demands project management, customer service, analytical, and reporting skills to deliver high-quality results. You will be expected to supervise critical metric reporting, generate reports for key departments, maintain the store operations resource library, coordinate core compliance programs, manage store files related to material assets, address service level and results issues with vendor partners, conduct cross-functional project discussions, and perform any additional duties as assigned. Key Responsibilities: - Supervise and update critical metric reporting as per store operations" guidance - Generate and support reports for key departments such as marketing, merchandising, operations, and training - Maintain the store operations resource library - Coordinate core compliance programs including BARS, Steritech, CORE, company fleet program, gift card compliance, IL Cell Phone Reimbursement, EV Hub - Run store video monitoring for legal and guest service claims - Manage and maintain all store files related to material assets - Address service level and results issues with vendor partners - Conduct cross-functional project discussions with various departments - Perform any additional duties as assigned Qualifications Required: - University degree, preferably in finance - 4-6 years of experience in sales, operations, financial, purchasing, or procurement - Store retail operations experience preferred (Note: Additional details of the company were not present in the provided job description),