Retail and Store Manager

Responsibilities:-

• Take complete ownership of the store's P&L management.

• Lead and manage a team of 10-20 employees.

• Achieve monthly sales targets for both the team and self while staying within prescribed costs. • Stay updated on products, pricing, and promotions.

• Deliver an exceptional selling experience by presenting product promotions and sales opportunities based on customer interactions.

• Develop and implement cross-selling strategies and value-added services for relevant products.

• Provide excellent customer service, focusing on brand experience, engagement, and satisfaction.

• Serve as a brand ambassador, building and nurturing strong relationships with customers. • Meet sales projections, identify opportunities for ongoing sales, and achieve company and individual KPI goals.

• Foster a positive team environment by adhering to company policies and contributing to a collaborative workplace.

• Conduct timely performance reviews with the team.

• Manage vehicle finance and insurance processes, build strong relationships with financiers and insurers, and ensure timely loan approvals, disbursements, and insurance coverage for assets.

Required Skills and Qualifications

• Graduate degree is mandatory.

• Strong communication skills (both written and verbal).

• Positive attitude with a strong motivation to enhance customer satisfaction.

• Minimum 5 years of experience in sales or retail.

Preferred Skills

• Experience in customer service and retail sales, preferably in offline auto sales.

• Proven leadership skills, with min 2 years of experience in leading a team.

• Strong track record of meeting and exceeding sales goals.

• Experience in marketing, customer handling, negotiation, and escalation management.

• Hands-on experience in the full sales cycle, including deal closing.