Resto Bar Captain

Key Responsibilities

Guest Service & Experience

• Greet guests warmly and ensure a memorable dining and bar experience.
• Assist guests with menu recommendations, food & beverage pairing, and special requests.
• Handle guest complaints or issues promptly and professionally.
• Ensure tables are well-set, clean, and properly serviced at all times.

Floor & Team Supervision

• Supervise and guide service staff (servers, stewards, bartenders, runners).
• Allocate tables, monitor table turnover, and ensure efficient service flow.
• Conduct pre-shift briefings and ensure staff are informed about menu changes, specials, and promotions.
• Maintain hygiene, grooming standards, and discipline of the service team.

Order & Service Management

• Coordinate between kitchen, bar, and service team for timely orders.
• Ensure service protocols are followed for food, cocktails, and beverages.
• Check food & beverage quality, garnishing standards, and presentation.
• Promote upselling of signature dishes, cocktails, premium beverages, and add-ons.

Operational & Administrative

• Maintain records of reservations, guest preferences, and table plans.
• Monitor billing accuracy, handle payments, and ensure proper cash/card transactions.
• Assist in stock monitoring of cutlery, glassware, and service equipment.
• Support in training new staff and conducting refresh training on service standards.

Skills & Competencies

• Strong communication and customer service skills
• Leadership and team handling ability
• Knowledge of food, cocktails, wines, spirits, and service etiquette
• Ability to multitask and manage high-pressure environments
• Professional appearance and grooming

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Food provided

Work Location: In person