Restaurant Trainer (F&B Industry)

Role Summary:

The Restaurant Trainer is responsible for developing, delivering, and monitoring training programs for all front-of-house (FOH) and back-of-house (BOH) team members. This role ensures consistent service standards, operational excellence, and adherence to brand SOPs across the restaurant.

Key Responsibilities:1. Training & Development:

• Conduct onboarding training for new hires in FOH & BOH.
• Train staff on food & beverage knowledge, service standards, grooming, hygiene, and customer interaction.
• Deliver skill-based training sessions such as cashiering, table service, order taking, upselling, and complaint handling.
• Provide kitchen training on food safety, recipes, portioning, and equipment handling (as required).

2. SOP Implementation:

• Ensure all employees follow brand SOPs and maintain quality, consistency, and safety standards.
• Regularly audit restaurant processes and highlight gaps in operations.
• Update and maintain training manuals, checklists, and SOP documents.

3. Performance Monitoring:

• Evaluate employee performance during and after training.
• Provide constructive feedback and recommend further development plans.
• Conduct refresher trainings and cross-training as needed.

4. Coordination & Communication:

• Work closely with the Operations Team and Managers for training scheduling.
• Support the Training Manager in implementing company-wide training directives.
• Maintain training records, reports, and certifications.

5. Customer Experience:

• Ensure team members deliver exceptional guest service.
• Observe service flow during peak hours and provide on-floor coaching.
• Identify customer service gaps and recommend improvement plans.

Qualifications & Skills:

• Bachelor’s Degree / Diploma in Hospitality Management or related field.
• Minimum 1–2 years of experience in the F&B or QSR industry.
• Strong knowledge of restaurant operations, service standards, and food safety.
• Excellent communication & presentation skills.
• Ability to train, motivate, and mentor teams.
• Strong organizational and reporting skills.
• Flexible to travel between outlets if required.

Key Competencies:

• Leadership & Mentoring
• Attention to Detail
• Positive Attitude & Teamwork
• Problem Solving
• Time Management
• Guest Service Orientation

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person