Restaurant Outlet Manager

Greet and handle all guest interaction with a high level of professionalism and hospitality.

Monitor customer satisfaction through review of standardised feedback forms, as well as
by spending time with the guests and ensuring their needs are being met and expectations are exceeded.

Resolve guest issues.

Responsible to lead, develop and coach all team members to ensure a high level of customer service as well as maximum profitability.

Create and implement promotional plans to drive business

Design promotions events to create business opportunities

Floor presence is mandatory during peak times.

Strive to achieve sales targets while respecting budgets during day-to-day operations.

Ensure staff compliance with all relevant regulations and resort policies. This includes Safe Food Handling policies and procedures, as well as Health and Safety Legislation.

Maintains service and sanitation standards in restaurant, bar/lounge and room service
areas.

Delegate tasks appropriately to team members and assist the team as required. Ensure that food and beverage items are being served in compliance with operating procedures.

Ensures the service stations are clean, organized and well stocked at all times. All lighting, music and ambiance are appropriate for the meal period.

Hire new team members and oversee training of new team members and develop training schedules as required.

Monitor staff performance and assist in conducting performance reviews.

Monitor inventory to ensure that the appropriate orders are placed, while respecting budgets.

Conduct monthly inventories for the F&B Department, with assistance of the finance and F&B controls team.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person