Restaurant Cashier

Job Summary:

Restaurant Cashier

Key Responsibilities:

Cash Handling & Transactions:

• Accurately process customer orders and handle payments (cash, credit/debit cards, UPI, etc.).
• Issue receipts, change, or refunds to customers.
• Balance cash drawer at the beginning and end of each shift, ensuring all transactions are recorded correctly.
• Resolve any discrepancies in cash and sales transactions.

Customer Service:

• Greet and assist customers in a polite, friendly, and professional manner.
• Answer customer inquiries regarding the menu, specials, and pricing.
• Address customer complaints or concerns promptly and escalate to management when necessary.
• Maintain a positive relationship with regular customers and ensure repeat visits.

Billing & Order Management:

• Input orders accurately into the point-of-sale (POS) system.
• Communicate with kitchen and front-of-house staff to ensure timely and accurate service.
• Ensure any discounts, promotions, or loyalty programs are applied properly.
• Provide accurate change and process tips where applicable.

Store Cleanliness & Organization:

• Maintain the cleanliness and organization of the cashier station and surrounding areas.
• Assist with restocking the front-of-house area or organizing takeout orders during slow periods.
• Ensure proper sanitization of the POS system, cash register, and other frequently touched surfaces.

Administrative & Reporting Duties:

• Assist in preparing daily sales reports and ensuring accuracy in financial documentation.
• Help with inventory tracking if required, such as monitoring stock of gift cards or receipt paper.
• Assist with any other administrative tasks as requested by management.

Requirements:

• Previous experience in cash handling or customer service (restaurant or retail experience is preferred).
• Strong numerical skills with the ability to handle transactions accurately.
• Familiarity with POS systems or basic computer skills.
• Excellent communication and interpersonal skills.
• Friendly, approachable, and customer-focused attitude.
• Ability to work efficiently in a fast-paced environment.

Preferred Qualifications:

• High school diploma or equivalent; further education in hospitality or business is a plus.
• Knowledge of local and international payment systems (e.g., UPI, credit/debit cards, digital wallets).
• Basic understanding of food and beverage service is an advantage.

Benefits:

• Competitive salary
• Employee meal benefits
• Tips (if applicable)
• Paid time off and leave benefits
• Training and development opportunities