Reservations Manager/ Asst Manager

The role of Reservations Sales Manager at Renaissance Goa Hotel involves overseeing reservations sales-related opportunities and providing guidance and training to the Reservations Sales team. As a key member of the management team, you will be responsible for maximizing revenue by actively engaging with potential business opportunities and achieving both personal and team revenue goals. Your focus will be on enhancing customer loyalty through exceptional service delivery, thereby driving customer satisfaction and growing the company's market share. To excel in this role, you should possess a high school diploma or equivalent qualification. Alternatively, a 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related field combined with at least 2 years of experience in sales, marketing, guest services, or a similar profession is also considered. Your ability to identify new business prospects, understand market dynamics, and effectively close sales opportunities will be crucial in meeting revenue targets and maintaining a competitive edge in the market. Your daily responsibilities will include responding to reservations sales inquiries, negotiating contracts, and coordinating with internal teams to ensure smooth execution of booked business. By providing exceptional customer service and tailoring solutions to meet individual customer needs, you will contribute to building lasting relationships with clients and enhancing the overall guest experience. Additionally, you will be involved in overseeing reservations sales agents, conducting training programs, and managing labor scheduling for the team. In this dynamic role, you will have the opportunity to leverage resources, information, and tools available within the organization to streamline operations and enhance service delivery. By creating and managing contracts as necessary, you will contribute to the efficient functioning of the reservations department. As part of the Marriott International family, we are committed to fostering a diverse and inclusive work environment that values people from all backgrounds and abilities. Renaissance Hotels prides itself on offering guests the chance to immerse themselves in the essence of the neighborhoods they visit. We welcome individuals who share our passion for creating memorable experiences and embracing new adventures. If you are a spontaneous explorer who thrives on delivering exceptional service and shaping unforgettable guest experiences, we invite you to explore career opportunities with Renaissance Hotels and Marriott International. Join us in bringing the spirit of the neighborhood to life and becoming the best version of yourself within a global team dedicated to excellence.,