Reservation Executive

A Reservation Executive's primary responsibility is managing reservations and booking requests from customers, ensuring accurate and timely processing of bookings, and maximising room sales. This includes managing cancellations and modifications, maintaining accurate records, and providing excellent customer service. Key Responsibilities: Processing Reservations: Taking and recording reservations via phone, email, or online platforms. Customer Service: Answering customer inquiries, explaining policies, and addressing any issues related to reservations. Room Availability: Verifying the availability of room types and rates and ensuring accurate booking information. Sales and Upselling: Identifying opportunities to upsell or sell additional services, contributing to revenue generation. Record Keeping: Maintaining accurate and up-to-date records of reservations and guest information. Managing Cancellations and Modifications: Handling changes, cancellations, and adjustments to existing reservations. Adhering to Procedures: Following established reservation policies and procedures. Collaboration: Working with other departments to coordinate room allocations and special requests. Problem Solving: Addressing any issues that may arise during the reservation process. Monitoring Trends: Observing reservation trends and helping implement pricing strategies. Skills and Qualities: Customer Service Skills: Excellent communication, patience, and the ability to handle stressful situations with grace. Organisational Skills: Ability to manage multiple reservations and track details accurately. Problem-Solving Skills: Ability to troubleshoot issues and find solutions quickly. Attention to Detail: Ensuring accuracy in all aspects of the reservation process. Strong Communication Skills: Ability to communicate effectively with guests and team members. Knowledge of Hotel Systems: Familiarity with reservation software and other relevant systems. Job Type: Full-time Benefits: Food provided Health insurance Paid sick time Provident Fund Supplemental Pay: Yearly bonus Work Location: In person Speak with the employer +91 9011086407