Reservation Executive Intern

Company Overview:

Ekaanta: is a luxury experiential wellness retreat located on the banks of the Ganges in Haridwar. A space of rejuvenation and relaxation created with the sole objective of creating harmony of mind, body and soul. We are nestled in the foothills of the Himalayas on the banks of the Ganges in Haridwar, a unique location lending itself to a deeply sensorial and uplifting experience of Mindfulness. Enveloped by the dense verdure of Uttarakhand forests on one side, on the other side is the sometimes raging, sometimes calm, river Ganga which gushes and kisses the steps leading to the learning facility.

Job Summary:

We are seeking a proactive and detail-oriented Reservation Executive Intern to join our team. This role offers hands-on experience in handling room bookings, guest communications, and reservation systems. The intern will support the reservations team in ensuring seamless booking operations and delivering exceptional customer service.

Key Responsibilities:

• Assist with managing room reservations through phone, email, OTA platforms.
• Enter and update booking details.
• Respond to guest inquiries regarding availability, rates, packages, and facilities.
• Coordinate with front office and housekeeping teams to ensure accurate reservation status.
• Monitor booking trends and suggest improvements when appropriate.
• Ensure reservation records are accurate and up-to-date.
• Maintain high levels of customer service and professionalism.

Requirements:

• Currently pursuing or recently completed a degree/diploma in Hotel Management or Hospitality.
• Strong communication skills in English (spoken and written).
• Basic computer literacy; familiarity with Microsoft Office and reservation software is a plus.
• Ability to multitask and stay organized in a fast-paced environment.
• Positive attitude, eagerness to learn, and a team-player mindset.
• Flexibility to work varied shifts, including weekends and holidays, if needed.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

• Day shift

Ability to commute/relocate:

• SOUTH DELHI, New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person