Reservation Executive

Job Description

We are looking for a detail-oriented and customer-focused Hotel Reservation Executive to manage guest reservations efficiently. The ideal candidate will handle booking inquiries, confirm reservations, and ensure an excellent guest experience from first contact to check-in. Key Responsibilities: Handle telephone, email, and online reservation inquiries professionally. Process bookings and cancellations using the hotel’s reservation system (e.g., Opera, IDS, etc.). Coordinate with the front office, housekeeping, and sales teams to ensure smooth operations. Update room availability, pricing, and guest records accurately. Manage group bookings, special requests , and corporate accounts . Provide information about hotel facilities, services, and local attractions. Upsell rooms and services to maximize revenue. Handle guest complaints or concerns courteously and resolve issues efficiently. Required Skills: 0-1 year of experience required, preferably into hotel industry. Familiarity with hotel management software (PMS). Excellent communication and interpersonal skills. Strong attention to detail and customer service orientation. Ability to multitask and work in a fast-paced environment. Basic knowledge of MS Office and email handling. Qualifications: Bachelor’s degree in Hospitality, Tourism, or a related field (preferred). Fluency in English and local languages. *Immediate joiners are required *Excellent communication skills are required Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Day shift Application Question(s): We want to fill this position urgently. Are you an immediate joiner? Are you open to come for an in-person round of an interview? Language: English (Required) Work Location: In person Speak with the employer +91 9267985735 Application Deadline: 20/06/2025 Expected Start Date: 20/06/2025