Reservation and online Marketing executive

Job Title: OTA & Online Marketing Executive (Hotel Operations)

Location: Bhopal
Salary: ₹1,20,000 per annum

Job Summary:

We are looking for a detail-oriented and tech-savvy OTA & Online Marketing Executive to manage our hotel’s online presence, handle OTA (Online Travel Agency) bookings such as Goibibo, Booking.com, and Agoda, oversee guest check-ins and check-outs, maintain accurate records, and promote the hotel through social media and online reviews.

Key Responsibilities:

1. OTA Management

* Manage hotel listings on OTAs such as Goibibo, Booking.com, Agoda, MakeMyTrip, Expedia, etc.

* Update room inventory, pricing, and availability daily.

* Monitor OTA performance, respond to queries, and manage promotions/offers.

* Ensure accurate property information, images, and descriptions across all platforms.

2. Reservation & Front Office Coordination

* Handle and confirm online and offline bookings.

* Coordinate with the front office team for smooth check-in and check-out operations.

* Maintain accurate guest records and payment details.

* Manage overbookings, cancellations, and special guest requests efficiently.

3. Online Reputation Management

* Monitor and respond to guest reviews across OTAs and social media.

* Maintain a positive online reputation and improve guest satisfaction scores.

* Handle feedback professionally to enhance the hotel’s brand image.

4. Social Media & Digital Marketing

* Create and post engaging content on Instagram, Facebook, and other platforms.

* Promote hotel offers, packages, and events through online marketing.

* Run digital ad campaigns to increase visibility and attract bookings.

* Collaborate with marketing partners or influencers when required.

5. Reporting & Analysis

* Prepare daily, weekly, and monthly booking and revenue reports.

* Analyze OTA performance and competitor pricing.

* Suggest pricing and marketing strategies to boost sales.

Required Skills and Qualifications:

* Graduate with a Bachelor’s Degree in Hospitality Management, Marketing, or a related field.

* Experience in OTA management (Goibibo, Agoda, Booking.com, etc.).

* Strong communication, coordination, and customer service skills.

* Proficiency in MS Office and basic social media marketing tools.

* Knowledge of PMS (Property Management System) preferred.

* Excellent time management and attention to detail.

Preferred Experience:

* 1–3 years in hotel reservations, OTA management, or front office operations.

* Experience in managing online reviews and digital marketing campaigns.

Employment Type: Full-time

Job Type: Full-time

Pay: ₹10,000.00 - ₹12,000.00 per month

Work Location: In person