Research and Development Associate

As a Research and Development Associate at Uno Hotels, your role will involve conducting research, developing new products and services, performing tests, analyzing data, and communicating findings to relevant stakeholders. You will collaborate with other departments to support innovation and development within the organization. Your responsibilities will include: - Market & Trend Analysis: Benchmark competitors, track global hospitality trends, and identify guest behavior patterns to inform product/service innovations. - Concept Development: Assist in creating new F&B concepts, wellness programs, room designs, or technology integrations aligned with brand positioning. - Sustainability & ESG Projects: Research eco-friendly solutions (energy efficiency, waste reduction, sustainable sourcing) to improve brand reputation and meet compliance requirements. - Technology Integration: Pilot digital tools (AI-driven guest services, smart rooms, self-check-in kiosks) and gather data on ROI. - Guest Experience Testing: Conduct focus groups, prototype testing, and gather guest/employee feedback for continuous refinement. - Operational Efficiency: Identify and test innovations to reduce cost-per-occupied-room (CPOR), streamline housekeeping, or optimize procurement. - Cross-Functional Collaboration: Work with operations, marketing, design, and culinary teams to roll out new initiatives. In addition to your day-to-day tasks, you will need the following skills: - Data analysis & reporting - Market research and benchmarking - Knowledge of hospitality operations (front office, F&B, rooms division) - Project management - Creativity balanced with business acumen Uno Hotels is committed to delivering exceptional service and creating memorable stays for guests through comfort, luxury, and hospitality that exceeds expectations.,