Research Analyst

About us: RRD GO Creative,

Our 8,000 experts in 42 locations work across various industries to co-create a future-ready business landscape. We adopt a consultative approach to digitizing every aspect of the Customer Journey so you can effectively translate a strategic vision of expansion and efficiency into a superior Customer Experience. We help you effectively address customer needs so you can make Customer Experience your competitive differentiator.

RRD GO CREATIVE

In this role you will be responsible for:

We are looking for competent professional to be an integral part of the Global Vendor Management (VM) team within Business Information and Analytics (BIA). He/she should provide support and assistance in all areas of the acquisition and management of third-party, non-real-time information resources in support of our clients Investment Banking division and other departments, including:

• Publications & Subscriptions
• Contracts Management
• Databases/Entitlements
• Ad-hoc Purchases

Responsibilities:

• Ensure compliance with the terms & conditions of subscription agreements
• Single point of contact for communication and feedback, including issue resolution and changes to requirements
• Continually analyze team performance. When appropriate, propose and execute improvements to achieve desired outputs in a timely manner
• Collaborate with global Vendor Management teams to increase efficiency and consistency
• Ensure team adheres to target Service-Level Agreement metrics
• Ensure timely execution of subscription and entitlement requests from the client
• Ensure accurate billing to cost centers, job numbers, and employees
• Oversight and contribution to the maintenance of accurate associated documentation for every contract
• Ensure accurate and timely capture of user inventory and costs within Inventory and Expense Management database
• Coordinate login creation with vendors for clients access to third-party information resources
• Oversee end-to-end processing of invoices
• Liaise with BIA Sourcing on upcoming renewals and new contracts
• Demonstrate an awareness of IP (Copyright) law and understand its impact on Vendor Management
• Coordinate and complete special assignments from senior management
• Ensure documentation for Vendor Management team policy and procedures is kept current
• Offer mentorship and team building activities / programs to boost employee morale
• Provide performance reviews, goals setting and professional development programs for the team
• Complete general administrative tasks such as managing time-off and coverage

Skills Required

• Graduate/postgraduate with minimum of 5+ years of experience in similar roles, preferably in the Financial Services industry
• Experience with multi-industry databases and/or Publications& Subscriptions
• Experience working in research, especially generic research and knowledge of associated products is a plus
• Strong verbal and written communication and interpersonal skills
• Proficiency in MS Office
• Strong organization and time management skills
• Highly methodical approach with clear attention to detail
• Strong team player with experience of working in a global operating environment