Renewals Sales

Renewals Sales and Client Servicing Executive Responsibilities:

● Tracking subscription renewals.

● Sending timely reminders to customers.

● Outbound Telecalling to ensure that clients are renewing their courses on time.

● Helping the existing customers with upgrades.

● Keeping thorough records of all current and potential clients.

● Ensure achievement of Renewal Collection targets.

● Exceed defined monthly, quarterly, semi- annual and annual sales quota.

● Gain comprehensive knowledge about courses and clarify information wherever required.

● Engage with customers at various points (welcome calls, service/feedback calls, renewal calls).

● Building strong client relationships by offering superior after-sales support which includes welcome calls, service/feedback calls, renewal calls.

Client Servicing and Renewals Executive Requirements:

● A bachelor's degree in business administration or an area closely connected to the sector.

● A Renewal Sales executive with 1-2 years of experience.

● Microsoft Excel knowledge.

● The capacity to perform well under duress.

● Strong time- and project-management abilities.

● Excellent problem-solving and analytical abilities.

● Capable of effective communication.

● Superior customer service abilities.

Work Environment

● Leading, fast paced start-up with interactive and enthusiasts culture and flexible working hours

● Encourage project ownership, creative ideas, critical thinking, and constructive feedback.

● Leadership and learning opportunities, interaction with various stakeholders at all levels.

● Work directly with senior management to maximise career growth and exposure.

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