Remote Online Customer Support - Social Listening.

Job Role: BRM Executive/ ORM Specialist

Location: Remote. 

Years of Experience: 6 months to 2 years

- Create consumer responses for various platforms: social media, App and Play Store, consumer forums, and blogs, with proficiency in Urdu language

- Utilize current trends and assets like gifs, memes, and emojis in our brand's tone of voice for ORM, while being adept in the Urdu language.

- Understand the consumer’s tone, sentiments, and issues and accordingly craft a custom-made response, with a deep understanding English language.

- Work closely with cross-functional teams to develop strategies to enhance brand image

- Knowledge of ORM tools (Listening tool) such as Konnect Insights, Locobuzz, and Spriklr will be preferred

- He/She will also be monitoring digital conversations, and provide insightful analysis of social media trends and customer sentiments

Required Skills

- Fluency (reading and writing) in English is a must.

- Urdu language proficiency would be preferred (not compulsary)

- Bachelor’s degree in journalism, marketing or a related field

- Be highly creative and imaginative with an effective writing style that is fresh, consistent and customer-friendly

- Have a flair for writing with an understanding of what works on the internet & social media

- Basic knowledge of MS Excel and PowerPoint is a must

- Have good interpersonal skills & the ability to communicate and collaborate effectively

- Be able to work under pressure, consistently meet tight deadlines, and have an eye for detail

- Have a knack for editing and proofreading with good research skills