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BHATIA LABS INC

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1 Job openings at BHATIA LABS INC
Remote Online Customer Support - Social Listening.

Maharashtra, India

2 years

None Not disclosed

Remote

Full Time

Job Role: BRM Executive/ ORM Specialist Location: Remote. Years of Experience: 6 months to 2 years Job Description - Create consumer responses for various platforms: social media, App and Play Store, consumer forums, and blogs, with proficiency in Urdu language - Utilize current trends and assets like gifs, memes, and emojis in our brand's tone of voice for ORM, while being adept in the Urdu language. - Understand the consumer’s tone, sentiments, and issues and accordingly craft a custom-made response, with a deep understanding English language. - Work closely with cross-functional teams to develop strategies to enhance brand image - Knowledge of ORM tools (Listening tool) such as Konnect Insights, Locobuzz, and Spriklr will be preferred - He/She will also be monitoring digital conversations, and provide insightful analysis of social media trends and customer sentiments Required Skills - Fluency (reading and writing) in English is a must. - Urdu language proficiency would be preferred (not compulsary) - Bachelor’s degree in journalism, marketing or a related field - Be highly creative and imaginative with an effective writing style that is fresh, consistent and customer-friendly - Have a flair for writing with an understanding of what works on the internet & social media - Basic knowledge of MS Excel and PowerPoint is a must - Have good interpersonal skills & the ability to communicate and collaborate effectively - Be able to work under pressure, consistently meet tight deadlines, and have an eye for detail - Have a knack for editing and proofreading with good research skills

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