Relationship Manager

Role Overview: As a Relationship Manager at NEXA, a premium sales channel of Maruti Suzuki, located in Durgapur, your main responsibility will be to build and maintain strong relationships with customers. You will need to understand their needs and provide personalized services to ensure high levels of customer engagement and retention. Your tasks will include handling customer queries, coordinating with the sales team for customer satisfaction, following up for feedback, and organizing events to promote NEXA's products and services. Additionally, you will be expected to stay updated on market trends and contribute to the growth of the customer base. Key Responsibilities: - Build and maintain relationships with customers - Understand customer needs and provide personalized services - Handle customer queries effectively - Coordinate with the sales team to ensure customer satisfaction - Follow up for feedback from customers - Organize events to promote NEXA's products and services - Stay updated on market trends - Contribute to the growth of the customer base Qualifications Required: - Strong verbal and written communication skills - Customer relationship management and customer service skills - Ability to understand and meet customer needs - Sales and marketing skills - Organizational and event management abilities - Proficiency in understanding market trends and promoting products - Experience in the automotive industry is a plus - Bachelor's degree in Business Administration, Marketing, or related fields preferred,