Relationship Manager - Private Banking Group

Location - Mumbai & Pune

Job Purpose -

Job Responsibilities(JR) -

Slabs

• 150, 200, 250 and 300 Lacs TPP and Banking Targets

Individual PBG Targets across TPP

• Ensure targets given at absolute level are met - Measured by achievement over target

Banking Targets – Individual

• Ensure banking targets are met with of focus on defined income objectives - Ensure base penetration is done with all relevant products

Customer level profitability - objectives to be met self and team

• Minimum objectives of Rs 1,00,000 per customer from 75% of the self-base for RM and self & team level for Senior RM

AUM Growth objectives to be met self and team

• Minimum objective 10% growth in AUM for self-base for RM and self & team level for Senior RM

Client sign on objectives as defined by Business Head

• Minimum client sign on objectives as defined by RH/BH including new to bank clients to be achieved Focus to ensure conversions from existing bank clients by offering PBG services to other eligible managed clients

Customer Relationship Management Objective

• Ensure that the Quality of Customer Interactions updated in CRM system is as per the desk requirement Ensuring Desk policy of Client Contact Management and Personal Meetings is adhered to and the same is updated in CRM within prescribed timelines

Client Solutions and Product Mix Objective

• Benchmarked minimum levels of delivery on products around customer needs
• Customer feedback on the solutions provided by RM on the customer requirements

Functional/Industry Knowledge

• To keep updates on functional and industry knowledge

Developing people & relationships

• Sets positive example, guides staff members through new tasks, builds rapport with others

Research excellence

• Strong level of knowledge in equity and related areas

Result and Process Orientation

• Focused on creating measures of excellence

Strategic Planning

• Sets clear achievable goals in line with broader objectives of desk and monitors plans as against current progress

Educational Qualifications -

Graduation/Post-Graduation: Marketing/Finance

Certifications:

· AMFI Certification

· NCFM Certification (Optional)

· CAIIB

· IRDA

Experience Required

· Minimum experience in years – 7 to 8 years

· Wealth Management experience preferred, Insurance experience , retail relationship management profile