Job profiles and competency/skill requirement A Relationship Manager is a core anchor in taking our banking solutions and services to our valuable customers. This involves a 360-degree banking approach. The Relationship Managers should be inclined to understand the customer needs and offer solutions in line with the needs. The core philosophy to hold is being Fair to the Customer and Fair to the Bank. At ICICI Bank, our customer-centric relationship managers are responsible for acquiring new customer relationships and increasing the wallet share of existing customer relationships with a resolute focus on service quality and customer delight. They collaborate and work with different internal teams, thereby offering the best-in-class customer service. In line with our philosophy of taking the entire bank to the customers, our relationship managers work on the whole suite of offerings like saving solutions, loan products, overdraft solutions, Insta loans, investment solutions, care products, trade solutions, business loans, or wealth management solutions while upholding our fundamental value of being Fair to the Bank and Fair to the Customer. Bankable individuals not just Bankers: We hire from across industries! We at ICICI Bank are in continuous pursuit of creating consistent customer delight and superior experience. Our Relationship Managers are empowered individuals who champion the cause of customer experience and have penchant for building and nurturing business relationships. If you are an individual, whose heart echoes with our aspiration, look no more. We do not just choose diverse minds but celebrate their success. If you are a bankable individual without banking experience, you are very much welcome, irrespective of your present core responsibilities or the industry associated. Our training programs equip you to get ready for the role of a Relationship Manager. Professionals from across industries are welcome to apply for the role of Relationship Manager. Primary job duties/responsibilities Customer Service: Create service excellence by partnering with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements Business Development: Ensuring a growth in wallet share of existing customers and on boarding new customers by offering 360-degree banking solutions that meet the needs of our customers Champion 360-degree Banking: Offer products based on customer needs in collaboration with other internal teams in the bank for suitable product offerings. Enhance the portfolio quality: Work towards enhancing customer portfolio within the philosophy of Fair to Bank, Fair to Customer Customized Solutions: As per branch guidelines, upkeep and maintaining the branch. Ensure availability of necessary infrastructure in the branch Behold our values: Offer products that are fair to our customers and fair to the Bank Educational Qualifications: MBA or Graduates with 1-10 years of experience in relationship management, Business development or allied roles. Key Skills: Communication: Good oral and written communication skills Synergize with the Team: Willingness to work with various teams for on-ground support and deliver enablers as required Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships Few Success Factors: Building relationships Deep understanding of customer needs Collaboration with cross-functional teams Good communication skills Knowledge on core offerings
Job profiles and competency/skill requirement A Relationship Manager is a core anchor in taking our banking solutions and services to our valuable customers. This involves a 360-degree banking approach. The Relationship Managers should be inclined to understand the customer needs and offer solutions in line with the needs. The core philosophy to hold is being Fair to the Customer and Fair to the Bank. At ICICI Bank, our customer-centric relationship managers are responsible for acquiring new customer relationships and increasing the wallet share of existing customer relationships with a resolute focus on service quality and customer delight. They collaborate and work with different internal teams, thereby offering the best-in-class customer service. In line with our philosophy of taking the entire bank to the customers, our relationship managers work on the whole suite of offerings like saving solutions, loan products, overdraft solutions, Insta loans, investment solutions, care products, trade solutions, business loans, or wealth management solutions while upholding our fundamental value of being Fair to the Bank and Fair to the Customer. Bankable individuals not just Bankers: We hire from across industries! We at ICICI Bank are in continuous pursuit of creating consistent customer delight and superior experience. Our Relationship Managers are empowered individuals who champion the cause of customer experience and have penchant for building and nurturing business relationships. If you are an individual, whose heart echoes with our aspiration, look no more. We do not just choose diverse minds but celebrate their success. If you are a bankable individual without banking experience, you are very much welcome, irrespective of your present core responsibilities or the industry associated. Our training programs equip you to get ready for the role of a Relationship Manager. Professionals from across industries are welcome to apply for the role of Relationship Manager. Primary job duties/responsibilities Customer Service: Create service excellence by partnering with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements Business Development: Ensuring a growth in wallet share of existing customers and on boarding new customers by offering 360-degree banking solutions that meet the needs of our customers Champion 360-degree Banking: Offer products based on customer needs in collaboration with other internal teams in the bank for suitable product offerings. Enhance the portfolio quality: Work towards enhancing customer portfolio within the philosophy of Fair to Bank, Fair to Customer Customized Solutions: As per branch guidelines, upkeep and maintaining the branch. Ensure availability of necessary infrastructure in the branch Behold our values: Offer products that are fair to our customers and fair to the Bank Educational Qualifications: MBA or Graduates with 1-10 years of experience in relationship management, Business development or allied roles. Key Skills: Communication: Good oral and written communication skills Synergize with the Team: Willingness to work with various teams for on-ground support and deliver enablers as required Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships Few Success Factors: Building relationships Deep understanding of customer needs Collaboration with cross-functional teams Good communication skills Knowledge on core offerings
Job profiles and competency/skill requirement A Relationship Manager is a core anchor in taking our banking solutions and services to our valuable customers. This involves a 360-degree banking approach. The Relationship Managers should be inclined to understand the customer needs and offer solutions in line with the needs. The core philosophy to hold is being Fair to the Customer and Fair to the Bank. At ICICI Bank, our customer-centric relationship managers are responsible for acquiring new customer relationships and increasing the wallet share of existing customer relationships with a resolute focus on service quality and customer delight. They collaborate and work with different internal teams, thereby offering the best-in-class customer service. In line with our philosophy of taking the entire bank to the customers, our relationship managers work on the whole suite of offerings like saving solutions, loan products, overdraft solutions, Insta loans, investment solutions, care products, trade solutions, business loans, or wealth management solutions while upholding our fundamental value of being Fair to the Bank and Fair to the Customer. Bankable individuals not just Bankers: We hire from across industries! We at ICICI Bank are in continuous pursuit of creating consistent customer delight and superior experience. Our Relationship Managers are empowered individuals who champion the cause of customer experience and have penchant for building and nurturing business relationships. If you are an individual, whose heart echoes with our aspiration, look no more. We do not just choose diverse minds but celebrate their success. If you are a bankable individual without banking experience, you are very much welcome, irrespective of your present core responsibilities or the industry associated. Our training programs equip you to get ready for the role of a Relationship Manager. Professionals from across industries are welcome to apply for the role of Relationship Manager. Primary job duties/responsibilities Customer Service: Create service excellence by partnering with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements Business Development: Ensuring a growth in wallet share of existing customers and on boarding new customers by offering 360-degree banking solutions that meet the needs of our customers Champion 360-degree Banking: Offer products based on customer needs in collaboration with other internal teams in the bank for suitable product offerings. Enhance the portfolio quality: Work towards enhancing customer portfolio within the philosophy of Fair to Bank, Fair to Customer Customized Solutions: As per branch guidelines, upkeep and maintaining the branch. Ensure availability of necessary infrastructure in the branch Behold our values: Offer products that are fair to our customers and fair to the Bank Educational Qualifications: MBA or Graduates with 1-10 years of experience in relationship management, Business development or allied roles. Key Skills: Communication: Good oral and written communication skills Synergize with the Team: Willingness to work with various teams for on-ground support and deliver enablers as required Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships Few Success Factors: Building relationships Deep understanding of customer needs Collaboration with cross-functional teams Good communication skills Knowledge on core offerings
Job profiles and competency/skill requirement A Relationship Manager is a core anchor in taking our banking solutions and services to our valuable customers. This involves a 360-degree banking approach. The Relationship Managers should be inclined to understand the customer needs and offer solutions in line with the needs. The core philosophy to hold is being Fair to the Customer and Fair to the Bank. At ICICI Bank, our customer-centric relationship managers are responsible for acquiring new customer relationships and increasing the wallet share of existing customer relationships with a resolute focus on service quality and customer delight. They collaborate and work with different internal teams, thereby offering the best-in-class customer service. In line with our philosophy of taking the entire bank to the customers, our relationship managers work on the whole suite of offerings like saving solutions, loan products, overdraft solutions, Insta loans, investment solutions, care products, trade solutions, business loans, or wealth management solutions while upholding our fundamental value of being Fair to the Bank and Fair to the Customer. Bankable individuals not just Bankers: We hire from across industries! We at ICICI Bank are in continuous pursuit of creating consistent customer delight and superior experience. Our Relationship Managers are empowered individuals who champion the cause of customer experience and have penchant for building and nurturing business relationships. If you are an individual, whose heart echoes with our aspiration, look no more. We do not just choose diverse minds but celebrate their success. If you are a bankable individual without banking experience, you are very much welcome, irrespective of your present core responsibilities or the industry associated. Our training programs equip you to get ready for the role of a Relationship Manager. Professionals from across industries are welcome to apply for the role of Relationship Manager. Primary job duties/responsibilities Customer Service: Create service excellence by partnering with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements Business Development: Ensuring a growth in wallet share of existing customers and on boarding new customers by offering 360-degree banking solutions that meet the needs of our customers Champion 360-degree Banking: Offer products based on customer needs in collaboration with other internal teams in the bank for suitable product offerings. Enhance the portfolio quality: Work towards enhancing customer portfolio within the philosophy of Fair to Bank, Fair to Customer Customized Solutions: As per branch guidelines, upkeep and maintaining the branch. Ensure availability of necessary infrastructure in the branch Behold our values: Offer products that are fair to our customers and fair to the Bank Educational Qualifications: MBA or Graduates with 1-10 years of experience in relationship management, Business development or allied roles. Key Skills: Communication: Good oral and written communication skills Synergize with the Team: Willingness to work with various teams for on-ground support and deliver enablers as required Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships Few Success Factors: Building relationships Deep understanding of customer needs Collaboration with cross-functional teams Good communication skills Knowledge on core offerings
Job profiles and competency/skill requirement A Relationship Manager is a core anchor in taking our banking solutions and services to our valuable customers. This involves a 360-degree banking approach. The Relationship Managers should be inclined to understand the customer needs and offer solutions in line with the needs. The core philosophy to hold is being Fair to the Customer and Fair to the Bank. At ICICI Bank, our customer-centric relationship managers are responsible for acquiring new customer relationships and increasing the wallet share of existing customer relationships with a resolute focus on service quality and customer delight. They collaborate and work with different internal teams, thereby offering the best-in-class customer service. In line with our philosophy of taking the entire bank to the customers, our relationship managers work on the whole suite of offerings like saving solutions, loan products, overdraft solutions, Insta loans, investment solutions, care products, trade solutions, business loans, or wealth management solutions while upholding our fundamental value of being Fair to the Bank and Fair to the Customer. Bankable individuals not just Bankers: We hire from across industries! We at ICICI Bank are in continuous pursuit of creating consistent customer delight and superior experience. Our Relationship Managers are empowered individuals who champion the cause of customer experience and have penchant for building and nurturing business relationships. If you are an individual, whose heart echoes with our aspiration, look no more. We do not just choose diverse minds but celebrate their success. If you are a bankable individual without banking experience, you are very much welcome, irrespective of your present core responsibilities or the industry associated. Our training programs equip you to get ready for the role of a Relationship Manager. Professionals from across industries are welcome to apply for the role of Relationship Manager. Primary job duties/responsibilities Customer Service: Create service excellence by partnering with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements Business Development: Ensuring a growth in wallet share of existing customers and on boarding new customers by offering 360-degree banking solutions that meet the needs of our customers Champion 360-degree Banking: Offer products based on customer needs in collaboration with other internal teams in the bank for suitable product offerings. Enhance the portfolio quality: Work towards enhancing customer portfolio within the philosophy of Fair to Bank, Fair to Customer Customized Solutions: As per branch guidelines, upkeep and maintaining the branch. Ensure availability of necessary infrastructure in the branch Behold our values: Offer products that are fair to our customers and fair to the Bank Educational Qualifications: MBA or Graduates with 1-10 years of experience in relationship management, Business development or allied roles. Key Skills: Communication: Good oral and written communication skills Synergize with the Team: Willingness to work with various teams for on-ground support and deliver enablers as required Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships Few Success Factors: Building relationships Deep understanding of customer needs Collaboration with cross-functional teams Good communication skills Knowledge on core offerings
Job profiles and competency/skill requirement A Relationship Manager is a core anchor in taking our banking solutions and services to our valuable customers. This involves a 360-degree banking approach. The Relationship Managers should be inclined to understand the customer needs and offer solutions in line with the needs. The core philosophy to hold is being Fair to the Customer and Fair to the Bank. At ICICI Bank, our customer-centric relationship managers are responsible for acquiring new customer relationships and increasing the wallet share of existing customer relationships with a resolute focus on service quality and customer delight. They collaborate and work with different internal teams, thereby offering the best-in-class customer service. In line with our philosophy of taking the entire bank to the customers, our relationship managers work on the whole suite of offerings like saving solutions, loan products, overdraft solutions, Insta loans, investment solutions, care products, trade solutions, business loans, or wealth management solutions while upholding our fundamental value of being Fair to the Bank and Fair to the Customer. Bankable individuals not just Bankers: We hire from across industries! We at ICICI Bank are in continuous pursuit of creating consistent customer delight and superior experience. Our Relationship Managers are empowered individuals who champion the cause of customer experience and have penchant for building and nurturing business relationships. If you are an individual, whose heart echoes with our aspiration, look no more. We do not just choose diverse minds but celebrate their success. If you are a bankable individual without banking experience, you are very much welcome, irrespective of your present core responsibilities or the industry associated. Our training programs equip you to get ready for the role of a Relationship Manager. Professionals from across industries are welcome to apply for the role of Relationship Manager. Primary job duties/responsibilities Customer Service: Create service excellence by partnering with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements Business Development: Ensuring a growth in wallet share of existing customers and on boarding new customers by offering 360-degree banking solutions that meet the needs of our customers Champion 360-degree Banking: Offer products based on customer needs in collaboration with other internal teams in the bank for suitable product offerings. Enhance the portfolio quality: Work towards enhancing customer portfolio within the philosophy of Fair to Bank, Fair to Customer Customized Solutions: As per branch guidelines, upkeep and maintaining the branch. Ensure availability of necessary infrastructure in the branch Behold our values: Offer products that are fair to our customers and fair to the Bank Educational Qualifications: MBA or Graduates with 1-10 years of experience in relationship management, Business development or allied roles. Key Skills: Communication: Good oral and written communication skills Synergize with the Team: Willingness to work with various teams for on-ground support and deliver enablers as required Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships Few Success Factors: Building relationships Deep understanding of customer needs Collaboration with cross-functional teams Good communication skills Knowledge on core offerings
Job profiles and competency/skill requirement A Relationship Manager is a core anchor in taking our banking solutions and services to our valuable customers. This involves a 360-degree banking approach. The Relationship Managers should be inclined to understand the customer needs and offer solutions in line with the needs. The core philosophy to hold is being Fair to the Customer and Fair to the Bank. At ICICI Bank, our customer-centric relationship managers are responsible for acquiring new customer relationships and increasing the wallet share of existing customer relationships with a resolute focus on service quality and customer delight. They collaborate and work with different internal teams, thereby offering the best-in-class customer service. In line with our philosophy of taking the entire bank to the customers, our relationship managers work on the whole suite of offerings like saving solutions, loan products, overdraft solutions, Insta loans, investment solutions, care products, trade solutions, business loans, or wealth management solutions while upholding our fundamental value of being Fair to the Bank and Fair to the Customer. Bankable individuals not just Bankers: We hire from across industries! We at ICICI Bank are in continuous pursuit of creating consistent customer delight and superior experience. Our Relationship Managers are empowered individuals who champion the cause of customer experience and have penchant for building and nurturing business relationships. If you are an individual, whose heart echoes with our aspiration, look no more. We do not just choose diverse minds but celebrate their success. If you are a bankable individual without banking experience, you are very much welcome, irrespective of your present core responsibilities or the industry associated. Our training programs equip you to get ready for the role of a Relationship Manager. Professionals from across industries are welcome to apply for the role of Relationship Manager. Primary job duties/responsibilities Customer Service: Create service excellence by partnering with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements Business Development: Ensuring a growth in wallet share of existing customers and on boarding new customers by offering 360-degree banking solutions that meet the needs of our customers Champion 360-degree Banking: Offer products based on customer needs in collaboration with other internal teams in the bank for suitable product offerings. Enhance the portfolio quality: Work towards enhancing customer portfolio within the philosophy of Fair to Bank, Fair to Customer Customized Solutions: As per branch guidelines, upkeep and maintaining the branch. Ensure availability of necessary infrastructure in the branch Behold our values: Offer products that are fair to our customers and fair to the Bank Educational Qualifications: MBA or Graduates with 1-10 years of experience in relationship management, Business development or allied roles. Key Skills: Communication: Good oral and written communication skills Synergize with the Team: Willingness to work with various teams for on-ground support and deliver enablers as required Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships Few Success Factors: Building relationships Deep understanding of customer needs Collaboration with cross-functional teams Good communication skills Knowledge on core offerings
Under Retail Banking Group, e-Relationship Management Services help customers avail of a host of banking services primarily through the phone channel. The e-Relationship Management Channel at the Bank is strongly connected to all business groups to design service architecture for enabling the customer journey and relaying customer feedback to product teams. It also supports international branches and ICICI Direct in their banking requirements. It is a channel designed to enable the transaction capability of a customer and offer products across the financial spectrum to boost the customer's portfolio. Under Retail Banking Group, our e-Relationship channel forms an important platform for our customer engagement. The group ensures customers queries are resolved on time with a key focus on offering quality service. Our e-relationship team ensures each customer is profiled with a thorough understanding of their banking needs and services, and offerings are in line with our customer 360-degree approach. Job profiles and competency/skill requirement As an e-Relationship Manager, you will have the opportunity to interact with various segments of the Bank's customers and provide any assistance in their banking journey. Following the Bank's philosophy of providing Customer 360-degree banking, you would act as a one-point contact for your mapped customers and service their requirements across different channels and products. This will require you to develop a thorough understanding of the customer's profile, demographics, banking behavior and expand the customer's portfolio with the Bank by offering new products and solutions and coordinate with the mapped branch for better branch synergy. Hence, this role requires you to have a flair for identifying sales opportunities and driving revenue. You are also expected to ensure coverage of your customer base through regular conversations in accordance with the business plans. Bankable individuals not just Bankers: We hire from across industries! We at ICICI Bank are in continuous pursuit of creating consistent customer delight and superior experience. Our e-relationship Managers are empowered individuals who champion the cause of customer experience and have a penchant for building and nurturing business relationships. If you are an individual whose heart echoes our aspiration, look no more. We do not just choose diverse minds but celebrate their success. If you are a bankable individual without banking experience, you are welcome, irrespective of your present core responsibilities or the industry associated. Our training programs prepare you for the role of an e-relationship Manager. Professionals from across industries are welcome to apply for the role of e-Relationship Manager. Primary job duties/responsibilities 360-degree Banking: Build and deepen customer relationships to increase their wallet share and revenues through the phone channel. Ensure the customer's needs are captured holistically and solutions are offered using the 360-degree banking framework by recommending the right products Quality focus: Ensure every engagement with the customer is fully aligned with the aspiration of creating a delightful customer experience. Retain customers and improve the Net Promoter Score through impeccable service quality Product Advisory: Ensure a thorough understanding of all product offerings and facilitate the needs/queries of the customers with the relevant product information in line with the framework of 360-degree banking. Serve as one-point contact to the mapped customers of the bank New Relationships: Expand the customer base through referrals from existing customers. Generate new business to achieve growth in customer book, volumes, and revenue from the segment Customized solutions: Collaborate with product specialists, subject matter experts, and credit and service teams to ensure the right products are offered to the customer Behold our values: Offer products that are fair to our customers and fair to the bank Educational Qualifications: MBA, Engineers & Graduates with relevant work experience of 0-8 years in area of relationship management across industries. Key Skills: Relationship Building: Ability to manage and leverage existing customer relationships to create a meaningful impact on customer's needs Customer service: Complete understanding of the key customer service parameters during call engagements Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure Communication Skill: Good oral and written communication skills Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships Few Success Factors: Good communication skills Engagement with purpose Customer-centricity Stakeholder management Solution- Orientation
Job profiles and competency/skill requirement A Relationship Manager is a core anchor in taking our banking solutions and services to our valuable customers. This involves a 360-degree banking approach. The Relationship Managers should be inclined to understand the customer needs and offer solutions in line with the needs. The core philosophy to hold is being Fair to the Customer and Fair to the Bank. At ICICI Bank, our customer-centric relationship managers are responsible for acquiring new customer relationships and increasing the wallet share of existing customer relationships with a resolute focus on service quality and customer delight. They collaborate and work with different internal teams, thereby offering the best-in-class customer service. In line with our philosophy of taking the entire bank to the customers, our relationship managers work on the whole suite of offerings like saving solutions, loan products, overdraft solutions, Insta loans, investment solutions, care products, trade solutions, business loans, or wealth management solutions while upholding our fundamental value of being Fair to the Bank and Fair to the Customer. Bankable individuals not just Bankers: We hire from across industries! We at ICICI Bank are in continuous pursuit of creating consistent customer delight and superior experience. Our Relationship Managers are empowered individuals who champion the cause of customer experience and have penchant for building and nurturing business relationships. If you are an individual, whose heart echoes with our aspiration, look no more. We do not just choose diverse minds but celebrate their success. If you are a bankable individual without banking experience, you are very much welcome, irrespective of your present core responsibilities or the industry associated. Our training programs equip you to get ready for the role of a Relationship Manager. Professionals from across industries are welcome to apply for the role of Relationship Manager. Primary job duties/responsibilities Customer Service: Create service excellence by partnering with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements Business Development: Ensuring a growth in wallet share of existing customers and on boarding new customers by offering 360-degree banking solutions that meet the needs of our customers Champion 360-degree Banking: Offer products based on customer needs in collaboration with other internal teams in the bank for suitable product offerings. Enhance the portfolio quality: Work towards enhancing customer portfolio within the philosophy of Fair to Bank, Fair to Customer Customized Solutions: As per branch guidelines, upkeep and maintaining the branch. Ensure availability of necessary infrastructure in the branch Behold our values: Offer products that are fair to our customers and fair to the Bank Educational Qualifications: MBA or Graduates with 1-10 years of experience in relationship management, Business development or allied roles. Key Skills: Communication: Good oral and written communication skills Synergize with the Team: Willingness to work with various teams for on-ground support and deliver enablers as required Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships Few Success Factors: Building relationships Deep understanding of customer needs Collaboration with cross-functional teams Good communication skills Knowledge on core offerings
Location: Kerala Essential Services: Role & Location fungibility While the role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature. At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers asOne Bank, One Team. To achieve this, employees at ICICI Bank are expected to berole and location-fungiblewith the understanding thatBankingis anessential service. About the role A Relationship Manager is a core anchor in taking our banking solutions and services to our valuable customers. This involves a 360-degree banking approach. The Relationship Managers should have an inclination to understand the customer needs and offer solutions in line with the needs. The core philosophy to hold is being Fair to the Customer and Fair to the Bank. At ICICI Bank, our customer-centric relationship managers are responsible for acquiring new customer relationships and increasing the wallet share of existing customer relationships with a resolute focus on service quality and customer delight. They collaborate and work with different internal teams, thereby offering the best-in-class customer service. In line with our philosophy of taking the entire bank to the customers, our relationship managers work on the whole suite of offerings like saving solutions, loan products, overdraft solutions, Insta loans, investment solutions, care products, trade solutions, business loans, or wealth management solutions while upholding our fundamental value of being Fair to the Bank and Fair to the Customer. Bankable individuals not just Bankers: We hire from across industries! We at ICICI Bank are in continuous pursuit of creating consistent customer delight and superior experience. Our Relationship Managers are empowered individuals who champion the cause of customer experience and have penchant for building and nurturing business relationships. If you are an individual, whose heart echoes with our aspiration, look no more. We do not just choose diverse minds but celebrate their success. If you are a bankable individual without banking experience, you are very much welcome, irrespective of your present core responsibilities or the industry associated. Our training programs equip you to get ready for the role of a Relationship Manager. Professionals from across industries are welcome to apply for the role of Relationship Manager. Key Responsibilities: Customer Service: Create service excellence by partnering with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements. Business Development: Ensuring a growth in wallet share of existing customers and on boarding new customers by offering 360-degree banking solutions that meet the needs of our customers Champion 360-degree banking: Offer products based on customer needs in collaborationwith other internal teams in the bank for suitable product offerings. Enhance the portfolio quality: Work towards enhancing customer portfolio within the philosophy of Fair to the Bank, Fair to the Customer Customized solutions: As perbranch guidelines.Upkeep and maintaining of the branch. Ensure availability of necessary infrastructure in the branch Behold the values: Offer products that are fair to our customers and fair to the Bank Key Qualification & Skills: Educational Qualification: MBA orGraduates with 1-10 years of experience in the area of relationship management, Business development or allied roles. Communication: Good oral and written communication skills Synergize with Team: Willingness to work with various teams for on-ground support and deliver enablers as required. Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure. Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships
Essential Service: Role & Location Fungibility: The role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature. At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team. To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Banking is an essential service. About the Role: As a Relationship Manager in Private Banking Group, youwould act as a core anchor in taking our banking solutions and services to our valuable customers comprising of high net worth Individuals, Family Offices and Institutions. This involves a 360-degree banking approach. The Relationship Manager should have an inclination to understand the customer needs and offer solutions in line with the needs that comprises of various asset classes and investment propositions. The core philosophy to hold is being Fair to the Customer and Fair to the Bank. At ICICI Bank, our customer-centric relationship managers are responsible for acquiring new customer relationships and increasing the wallet share of existing customer relationships with a resolute focus on service quality and customer delight. They collaborate and work with different internal teams, thereby offering the best-in-class customer service. In line with our philosophy of taking the entire bank to the customer, our relationship managers work on the whole suite of offerings like investment solutions covering equities, commodities, Mutual Funds, Insurance product amongst others. As a Relationship Manager, the focus is on ensuring the needs of the customers are covered through the customer-360 degree approach without any particular allegiance to product or domain. Key Responsibilities: Customer Service - Create service excellence by partnering with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements. Business Development -Ensuring a growth in wallet share of existing customers and on boarding new customers by offering 360-degree banking solutions that meet the needs of our customers Champion 360-degree banking -Offer products based on customer needs in collaboration with other internal teams in the bank for suitable product offerings. Enhance the portfolio quality -Work towards enhancing customer portfolio within the philosophy of Fair to Bank, Fair to Customer. Customized solutions -As per branch guidelines. Upkeep and maintainingof the branch. Ensure availability of necessary infrastructure in the branch. Behold our values -Offer products that are fair to our customers and fair to the bank. Key Qualifications & Skills: Educational Qualification -MBA/PGDM with 2 years of experience/Graduates with 6 years in the area of relationship management, Business development or allied roles. Communication -Good oral and written communication skills. Synergize with Team -Willingness to work with various teams for on-ground support and deliver enablers as required. Improvise -Develop and implement overarching sales and customer relationship strategy, sales processes and structure. Market Sensing -Monitor and evaluate industry trends, customer drivers and potential partnerships
Job profiles and competency/skill requirement A Relationship Manager is a core anchor in taking our banking solutions and services to our valuable customers. This involves a 360-degree banking approach. The Relationship Managers should be inclined to understand the customer needs and offer solutions in line with the needs. The core philosophy to hold is being Fair to the Customer and Fair to the Bank. At ICICI Bank, our customer-centric relationship managers are responsible for acquiring new customer relationships and increasing the wallet share of existing customer relationships with a resolute focus on service quality and customer delight. They collaborate and work with different internal teams, thereby offering the best-in-class customer service. In line with our philosophy of taking the entire bank to the customers, our relationship managers work on the whole suite of offerings like saving solutions, loan products, overdraft solutions, Insta loans, investment solutions, care products, trade solutions, business loans, or wealth management solutions while upholding our fundamental value of being Fair to the Bank and Fair to the Customer. Bankable individuals not just Bankers: We hire from across industries! We at ICICI Bank are in continuous pursuit of creating consistent customer delight and superior experience. Our Relationship Managers are empowered individuals who champion the cause of customer experience and have penchant for building and nurturing business relationships. If you are an individual, whose heart echoes with our aspiration, look no more. We do not just choose diverse minds but celebrate their success. If you are a bankable individual without banking experience, you are very much welcome, irrespective of your present core responsibilities or the industry associated. Our training programs equip you to get ready for the role of a Relationship Manager. Professionals from across industries are welcome to apply for the role of Relationship Manager. Primary job duties/responsibilities Customer Service: Create service excellence by partnering with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements Business Development: Ensuring a growth in wallet share of existing customers and on boarding new customers by offering 360-degree banking solutions that meet the needs of our customers Champion 360-degree Banking: Offer products based on customer needs in collaboration with other internal teams in the bank for suitable product offerings. Enhance the portfolio quality: Work towards enhancing customer portfolio within the philosophy of Fair to Bank, Fair to Customer Customized Solutions: As per branch guidelines, upkeep and maintaining the branch. Ensure availability of necessary infrastructure in the branch Behold our values: Offer products that are fair to our customers and fair to the Bank Educational Qualifications: MBA or Graduates with 1-10 years of experience in relationship management, Business development or allied roles. Key Skills: Communication: Good oral and written communication skills Synergize with the Team: Willingness to work with various teams for on-ground support and deliver enablers as required Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships Few Success Factors: Building relationships Deep understanding of customer needs Collaboration with cross-functional teams Good communication skills Knowledge on core offerings
Location: Tamil Nadu Essential Services: Role & Location fungibility While the role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature. At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers asOne Bank, One Team. To achieve this, employees at ICICI Bank are expected to berole and location-fungiblewith the understanding thatBankingis anessential service. About the role A Relationship Manager is a core anchor in taking our banking solutions and services to our valuable customers. This involves a 360-degree banking approach. The Relationship Managers should have an inclination to understand the customer needs and offer solutions in line with the needs. The core philosophy to hold is being Fair to the Customer and Fair to the Bank. At ICICI Bank, our customer-centric relationship managers are responsible for acquiring new customer relationships and increasing the wallet share of existing customer relationships with a resolute focus on service quality and customer delight. They collaborate and work with different internal teams, thereby offering the best-in-class customer service. In line with our philosophy of taking the entire bank to the customers, our relationship managers work on the whole suite of offerings like saving solutions, loan products, overdraft solutions, Insta loans, investment solutions, care products, trade solutions, business loans, or wealth management solutions while upholding our fundamental value of being Fair to the Bank and Fair to the Customer. Bankable individuals not just Bankers: We hire from across industries! We at ICICI Bank are in continuous pursuit of creating consistent customer delight and superior experience. Our Relationship Managers are empowered individuals who champion the cause of customer experience and have penchant for building and nurturing business relationships. If you are an individual, whose heart echoes with our aspiration, look no more. We do not just choose diverse minds but celebrate their success. If you are a bankable individual without banking experience, you are very much welcome, irrespective of your present core responsibilities or the industry associated. Our training programs equip you to get ready for the role of a Relationship Manager. Professionals from across industries are welcome to apply for the role of Relationship Manager. Key Responsibilities: Customer Service: Create service excellence by partnering with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements. Business Development: Ensuring a growth in wallet share of existing customers and on boarding new customers by offering 360-degree banking solutions that meet the needs of our customers Champion 360-degree banking: Offer products based on customer needs in collaborationwith other internal teams in the bank for suitable product offerings. Enhance the portfolio quality: Work towards enhancing customer portfolio within the philosophy of Fair to the Bank, Fair to the Customer Customized solutions: As perbranch guidelines.Upkeep and maintaining of the branch. Ensure availability of necessary infrastructure in the branch Behold the values: Offer products that are fair to our customers and fair to the Bank Key Qualification & Skills: Educational Qualification: MBA orGraduates with 1-10 years of experience in the area of relationship management, Business development or allied roles. Communication: Good oral and written communication skills Synergize with Team: Willingness to work with various teams for on-ground support and deliver enablers as required. Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure. Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships
Location: Tamil Nadu Essential Services: Role & Location fungibility While the role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature. At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers asOne Bank, One Team. To achieve this, employees at ICICI Bank are expected to berole and location-fungiblewith the understanding thatBankingis anessential service. About the role A Relationship Manager is a core anchor in taking our banking solutions and services to our valuable customers. This involves a 360-degree banking approach. The Relationship Managers should have an inclination to understand the customer needs and offer solutions in line with the needs. The core philosophy to hold is being Fair to the Customer and Fair to the Bank. At ICICI Bank, our customer-centric relationship managers are responsible for acquiring new customer relationships and increasing the wallet share of existing customer relationships with a resolute focus on service quality and customer delight. They collaborate and work with different internal teams, thereby offering the best-in-class customer service. In line with our philosophy of taking the entire bank to the customers, our relationship managers work on the whole suite of offerings like saving solutions, loan products, overdraft solutions, Insta loans, investment solutions, care products, trade solutions, business loans, or wealth management solutions while upholding our fundamental value of being Fair to the Bank and Fair to the Customer. Bankable individuals not just Bankers: We hire from across industries! We at ICICI Bank are in continuous pursuit of creating consistent customer delight and superior experience. Our Relationship Managers are empowered individuals who champion the cause of customer experience and have penchant for building and nurturing business relationships. If you are an individual, whose heart echoes with our aspiration, look no more. We do not just choose diverse minds but celebrate their success. If you are a bankable individual without banking experience, you are very much welcome, irrespective of your present core responsibilities or the industry associated. Our training programs equip you to get ready for the role of a Relationship Manager. Professionals from across industries are welcome to apply for the role of Relationship Manager. Key Responsibilities: Customer Service: Create service excellence by partnering with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements. Business Development: Ensuring a growth in wallet share of existing customers and on boarding new customers by offering 360-degree banking solutions that meet the needs of our customers Champion 360-degree banking: Offer products based on customer needs in collaborationwith other internal teams in the bank for suitable product offerings. Enhance the portfolio quality: Work towards enhancing customer portfolio within the philosophy of Fair to the Bank, Fair to the Customer Customized solutions: As perbranch guidelines.Upkeep and maintaining of the branch. Ensure availability of necessary infrastructure in the branch Behold the values: Offer products that are fair to our customers and fair to the Bank Key Qualification & Skills: Educational Qualification: MBA orGraduates with 1-10 years of experience in the area of relationship management, Business development or allied roles. Communication: Good oral and written communication skills Synergize with Team: Willingness to work with various teams for on-ground support and deliver enablers as required. Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure. Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships
Job profiles and competency/skill requirement A Relationship Manager is a core anchor in taking our banking solutions and services to our valuable customers. This involves a 360-degree banking approach. The Relationship Managers should be inclined to understand the customer needs and offer solutions in line with the needs. The core philosophy to hold is being Fair to the Customer and Fair to the Bank. At ICICI Bank, our customer-centric relationship managers are responsible for acquiring new customer relationships and increasing the wallet share of existing customer relationships with a resolute focus on service quality and customer delight. They collaborate and work with different internal teams, thereby offering the best-in-class customer service. In line with our philosophy of taking the entire bank to the customers, our relationship managers work on the whole suite of offerings like saving solutions, loan products, overdraft solutions, Insta loans, investment solutions, care products, trade solutions, business loans, or wealth management solutions while upholding our fundamental value of being Fair to the Bank and Fair to the Customer. Bankable individuals not just Bankers: We hire from across industries! We at ICICI Bank are in continuous pursuit of creating consistent customer delight and superior experience. Our Relationship Managers are empowered individuals who champion the cause of customer experience and have penchant for building and nurturing business relationships. If you are an individual, whose heart echoes with our aspiration, look no more. We do not just choose diverse minds but celebrate their success. If you are a bankable individual without banking experience, you are very much welcome, irrespective of your present core responsibilities or the industry associated. Our training programs equip you to get ready for the role of a Relationship Manager. Professionals from across industries are welcome to apply for the role of Relationship Manager. Primary job duties/responsibilities Customer Service: Create service excellence by partnering with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements Business Development: Ensuring a growth in wallet share of existing customers and on boarding new customers by offering 360-degree banking solutions that meet the needs of our customers Champion 360-degree Banking: Offer products based on customer needs in collaboration with other internal teams in the bank for suitable product offerings. Enhance the portfolio quality: Work towards enhancing customer portfolio within the philosophy of Fair to Bank, Fair to Customer Customized Solutions: As per branch guidelines, upkeep and maintaining the branch. Ensure availability of necessary infrastructure in the branch Behold our values: Offer products that are fair to our customers and fair to the Bank Educational Qualifications: MBA or Graduates with 1-10 years of experience in relationship management, Business development or allied roles. Key Skills: Communication: Good oral and written communication skills Synergize with the Team: Willingness to work with various teams for on-ground support and deliver enablers as required Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships Few Success Factors: Building relationships Deep understanding of customer needs Collaboration with cross-functional teams Good communication skills Knowledge on core offerings
Essential Services: Role & Location fungibility While the role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature. At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team. To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Banking is an essential service. About the role As a Relationship Manager (Phone Banking), you will have the opportunity to engage with all customers of the Bank and provide every assistance required to ease their financial journeys and service their banking and investment needs as part of Customer 360-degree banking. On a day-to-day basis, you will be responsible for resolving customer queries over the phone, providing relevant product and service information, and cross-selling various banking products to our existing customers over the phone, all while providing excellent service. To do so, it is imperative to develop a thorough understanding of the customer's profile, demographics, banking behavior, and portfolio. Hence, this role will also require a flair for identifying sales opportunities and driving revenue while keeping NPS at the core of your engagement and following the Bank's philosophy of Fair Customer, Fair to Bank. Key Responsibilities Query Resolution: Handling and resolving customer complaints over the phone channel. Customised Solution Offering: Providing customers with relevant products and services to help meet their needs. Behold our values: While servicing customers, keep the philosophy of Fair to Customer and Fair to Bank at the core. Providing 360-degree banking: Offer products based on customer needs while collaborating with other teams in the bank to understand suitable product offerings. Adherence to compliance: Be compliant with information security norms and quality process norms. Key Qualifications & Skills Educational Qualification: Graduates or Engineers in any discipline. Communication skills: Good oral and written communication skills. Customer service: Delivering impeccable customer service in all engagements. Synergize with Team: Willingness to work with various teams for on-ground support and deliver enablers as required. Be Proactive: Ability to address customer concerns by providing a viable solution. Few Success Factors Good Communication Skills Deep understanding of customer needs Open to work in rotational shifts Strong execution skills Takes initiatives in the face of adversity
Essential Services: Role & Location fungibility While the role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature. At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team. To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Banking is an essential service. About the role As an e-Relationship Manager, you will have the opportunity to interact with various segments of the Bank's customers and provide any assistance in their banking journey. Following the Bank's philosophy of providing Customer 360-degree banking, you would act as a one-point contact for your mapped customers and service their requirements across different channels and products. This will require you to develop a thorough understanding of the customer's profile, demographics, banking behavior and expand the customer's portfolio with the Bank by offering new products and solutions and also coordinate with the mapped branch for better branch synergy. Hence, this role requires you to have a flair for identifying sales opportunities and driving revenue. You are also expected to ensure coverage of your customer base through regular conversations in accordance with the business plans. Bankable individuals not just Bankers: We hire from across industries! We at ICICI Bank are in continuous pursuit of creating consistent customer delight and superior experience. Our e-relationship Managers are empowered individuals who champion the cause of customer experience and have a penchant for building and nurturing business relationships. If you are an individual whose heart echoes our aspiration, look no more. We do not just choose diverse minds but celebrate their success. If you are a bankable individual without banking experience, you are welcome, irrespective of your present core responsibilities or the industry associated. Our training programs prepare you for the role of an e-relationship Manager. Professionals from across industries are welcome to apply for the role of e-Relationship Manager. Key Responsibilities: 360-degree Banking: Build and deepen customer relationships to increase their wallet share and revenues through the phone channel. Ensure the customer's needs are captured holistically and solutions are offered using the 360-degree banking framework by recommending the right products. Quality focus: Ensure every engagement with the customer is fully aligned with the aspiration of creating a delightful customer experience. Retain customers and improve the Net Promoter Score through impeccable service quality. Product Advisory: Ensure a thorough understanding of all product offerings and facilitate the needs/queries of the customers with the relevant product information in line with the framework of 360-degree banking. Serve as one-point contact to the mapped customers of the bank. New Relationships: Expand the customer base through referrals from existing customers. Generate new business to achieve growth in customer book, volumes, and revenue from the segment. Customized solutions: Collaborate with product specialists, subject matter experts, and credit and service teams to ensure the right products are offered to the customer. Behold our values: Offer products that are fair to our customers and fair to the bank. Key Qualifications & Skills: Educational Qualification: MBA, Engineers & Graduates with relevant work experience of 0-8 years in area of relationship management across industries. Relationship Building: Ability to manage and leverage existing customer relationships to create a meaningful impact on customer's needs. Customer service: Complete understanding of the key customer service parameters during call engagements. Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure. Communication skills: Good oral and written communication skills. Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships.
Location: Across India About Credit and Policy Group: Credit and Policy Group is an integral function of the bank and is responsible for credit underwriting of customers across Retail and Business Banking with a focus of 360 degree Banking. We have adopted an organisational model that will intensify our unified approach, to provide a holistic banking experience to our customer. The incumbent works closely with the Sales & Relationship teams to on-board value customers for the Bank. The role has a significant contribution towards capturing opportunities across customer segments. Role of a Credit Manager The incumbent is responsible for credit underwriting of customers across individual, business banking and rural ecosystems with a focus on 360 degree Banking. Through a superior service, delivery and transaction experience for customers, the Credit Manager gets an opportunity to capture the diverse 360 degree banking needs and offers solutions accordingly. The incumbent works closely with the Sales & Relationship teams to onboard value customers for the Bank. The role has a significant contribution towards capturing opportunities across customer segments. Primary job duties/responsibilities Undertake a comprehensive 360 Banking assessment of customers and offer right Banking solutions Undertake a thorough and comprehensive single window credit assessment process, which can serve as the enabler to offer right loan products to customers Undertake the credit assessment process within defined turn-around-time (TAT) Focus on delivering best in class service and transaction experience to customers in every engagement Consider key market nuances in the credit underwriting process Undertake comprehensive opportunity capturing while conducting credit assessment Keep a focus on creating high quality portfolio Manage the complete life-cycle of loan process, through credit application till disbursement Keep a track of market factors, indices, policies and regulations and identify the impact on credit portfolio and decisioning Ensure post disbursement documents and covenant management Work closely with internal teams such as legal, technical valuation, filed investigation, risk containment amongst others Monitor loan utilization, repayment capacity, adherence to policy/guidelines and loan covenants and other critical process and compliance checks Educational Qualifications: Candidate should have a Graduate degree with professional qualification of Chartered Accountancy, ICWAI or CFA. Alternatively, should be a CA/ICWAI-Intermediate, MBA-Finance with 2 years of experience or should have Graduate, Post-Graduate degree from a Premier institution preferably in Economics / Commerce / Business Administration or Finance with min 3 years of experience. Experience: Experience in credit underwriting, credit appraisal, finance, risk, audit will be preferred Should have an analytical bend of mind Basic knowledge of financing and financial statement Collaborative and orientation to work in cross functional teams Should have an orientation to learn Conceptual understanding of risk and risk mitigation strategies BasicOrientation for business and analytical acumen Basic understanding of financial analysis, balance sheet and profit and loss accounts Ability to assess impact of policies, rules and regulations on portfolio Strong communication (both oral and written) and negotiation skills Attention to detail Exposure to analytics would be an added advantage Ability to articulate own point of view
Job profiles and competency/skill requirement A Relationship Manager is a core anchor in taking our banking solutions and services to our valuable customers. This involves a 360-degree banking approach. The Relationship Managers should be inclined to understand the customer needs and offer solutions in line with the needs. The core philosophy to hold is being Fair to the Customer and Fair to the Bank. At ICICI Bank, our customer-centric relationship managers are responsible for acquiring new customer relationships and increasing the wallet share of existing customer relationships with a resolute focus on service quality and customer delight. They collaborate and work with different internal teams, thereby offering the best-in-class customer service. In line with our philosophy of taking the entire bank to the customers, our relationship managers work on the whole suite of offerings like saving solutions, loan products, overdraft solutions, Insta loans, investment solutions, care products, trade solutions, business loans, or wealth management solutions while upholding our fundamental value of being Fair to the Bank and Fair to the Customer. Bankable individuals not just Bankers: We hire from across industries! We at ICICI Bank are in continuous pursuit of creating consistent customer delight and superior experience. Our Relationship Managers are empowered individuals who champion the cause of customer experience and have penchant for building and nurturing business relationships. If you are an individual, whose heart echoes with our aspiration, look no more. We do not just choose diverse minds but celebrate their success. If you are a bankable individual without banking experience, you are very much welcome, irrespective of your present core responsibilities or the industry associated. Our training programs equip you to get ready for the role of a Relationship Manager. Professionals from across industries are welcome to apply for the role of Relationship Manager. Primary job duties/responsibilities Customer Service: Create service excellence by partnering with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements Business Development: Ensuring a growth in wallet share of existing customers and on boarding new customers by offering 360-degree banking solutions that meet the needs of our customers Champion 360-degree Banking: Offer products based on customer needs in collaboration with other internal teams in the bank for suitable product offerings. Enhance the portfolio quality: Work towards enhancing customer portfolio within the philosophy of Fair to Bank, Fair to Customer Customized Solutions: As per branch guidelines, upkeep and maintaining the branch. Ensure availability of necessary infrastructure in the branch Behold our values: Offer products that are fair to our customers and fair to the Bank Educational Qualifications: MBA or Graduates with 1-10 years of experience in relationship management, Business development or allied roles. Key Skills: Communication: Good oral and written communication skills Synergize with the Team: Willingness to work with various teams for on-ground support and deliver enablers as required Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships Few Success Factors: Building relationships Deep understanding of customer needs Collaboration with cross-functional teams Good communication skills Knowledge on core offerings
Location: Kolkata Essential Services: Role & Location fungibility While the role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature. At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team . To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Bankingis anessential service . About the role At ICICI Bank, you get an opportunity to engage with high-value customers of ICICI Bank and offer 360 degree-banking solutions. As a Relationship Manager - Business Banking, you will have the opportunity to provide banking solutions for Micro, Small, and Medium Enterprises (MSME) and mid-size corporates. You will collaborate with various teams within the Bank to ensure a quick turnaround time for all client requirements. You will continuously strive to extend our market reach through expert discovery and exploration of new and untapped business opportunities and relationships. Following the Banks philosophy of Fair to Customer, Fair to Bank, you will take the initiative and help ICICI Bank to become the preferred Bank amongst the target group. Key accountabilities include customer feedback and defined business outcomes. Key Responsibilities Customer Service: Create service excellence by collaborating with customers through their life cycle and offering suitable products and services based on their finances. Business Development: Ensuring growth in Deposits and Loan books by offering 360-degree banking solutions that meet the needs of our customers. Cross Selling & Collaboration: Offer products based on customer needs while collaborating with other teams in the bank for suitable product offerings. Enhance the portfolio quality: Maintain the quality of the loan book and conduct due diligence on the business flows and overdue. Customized Solutions: Collaborate with product specialists, subject matter experts, and credit and service teams to ensure structured and customized solutions. Behold our values: Work to uphold our core value of being Fair to Customer, Fair to Bank. Key Qualifications & Skills Education Qualification: MBA, Chartered Accountants, Engineers & Graduates with relevant work experience in the area of Relationship Managementacross industries. Synergize with Team: Willingness to work with various teams for on ground support and deliver enablers as required . Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure. Communication Skill: Good oral and written communication skills. Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships . Few Success Factors Building relationships Deep understanding of customer needs Understanding of credit worthiness Knowledge on core offerings Excellent communicator