Relationship Manager

Role Overview:
The Relationship Manager Operations will be responsible for ensuring smooth day-to-day operations of the Club, maintaining high service standards for members, managing key relationships, and supporting operational efficiency. The role requires a strong background in hospitality/club operations, people management, and member engagement to deliver a premium club experience.Key Responsibilities:Member Relationship & EngagementServe as the primary point of contact for members, addressing queries, concerns, and service requests.Build and maintain strong relationships with club members, ensuring high levels of satisfaction.Handle escalations with tact, diplomacy, and problem-solving skills.Coordinate special requests, reservations, and personalized member services.Operations ManagementOversee daily operations of the club facilities including dining, sports, events, and member services.Ensure seamless coordination between departments (F&B, housekeeping, sports, events, administration).Implement SOPs for efficient service delivery and monitor adherence.Support in scheduling, resource allocation, and operational planning.Event & Activity SupportAssist in planning and executing member events, tournaments, and social activities.Liaise with internal teams and vendors for smooth event execution.Drive engagement by promoting club activities and new initiatives.Team & Vendor ManagementSupervise front-line staff, ensuring professional conduct and service excellence.Train and mentor team members to maintain hospitality standards.Coordinate with vendors, suppliers, and contractors for timely services and operational requirements.Reporting & ComplianceMonitor operational performance and prepare periodic reports for senior management.Ensure compliance with club rules, policies, and statutory regulations.Identify opportunities to improve member services and operational efficiency.Key Skills & Competencies:Strong interpersonal and relationship management skills.Excellent communication and problem-solving abilities.Knowledge of hospitality/club operations and member service standards.Ability to manage cross-functional teams and vendors.Strong organizational and multitasking skills.Proficiency in MS Office and familiarity with club management/CRM systems.Qualifications & Experience:Graduate/Postgraduate in Hospitality Management, Business Administration, or related field.5+ years of experience in operations and relationship management, preferably in a sports club, hospitality, or premium membership-based institution.Prior experience in handling VIP/elite clientele will be an added advantage