Relationship Manager - Affluent Banking

Job Code:

Position

Relationship Manager – Affluent

Reporting To

Department

Axis

Function

Axis – Affluent  Banking

Location

Band

5B

 

We Stand for:

CaringAn imperative value that emphasises on individuals who are extremely compassionate and demonstrate respect for people. It is about being proactive to offer guidance and help to fellow colleagues. Being open to new ideas and going an extra mile to implement them.CollaborationA value which is all about being boundary-less in approach by going beyond one’s direct responsibilities to achieve functional and organizational goals. It is about believing & creating opportunities for self and others to improve working relationships.Customer ObessionIt is not just about being Customer focused, however, it is being obsessed with delivering exceptional customer experience.  Proactively making extraordinary efforts to deliver superior quality output, hence, creating customer delight.Growth Mindset

A value which drives and defines us to challenge the status quo by being ambitious, ready to put in extra efforts & demonstrate courage to achieve exceptional results. It is about seeking & creating opportunities to invest in self, fellow colleagues to sharpen their skills and cultivate high performing culture.

 

 

 

 

Job Summary:

NA

Key Responsibilities/ Key Deliverables:

 

· Relationship Management with the Axis Cluster Head also will be responsible for meeting sales target through Bank$B!G(Js Affluent Managers and Private Bankers and for maintaining relationships with their Supervisors.

· Overseeing  assigned Branch Affluent business and  Shall adhere to agreed TATs on first customer contact and follow-ups from the date of the lead being registered ,  Keeping accurate record of referrals received from the WMs and PBs

· Shall adhere to agreed TATs on first customer contact and follow-ups from the date of the lead being registered.

· Responsible for increase bank$B!G(Js customer awareness about Life Insurance solutions and achieve the targeted penetration on cross sell within the branch$B!G(Js customer base, Shall approach him / herself at least 3 new prospects each day

· Drive effectively the Reward and recognition programs launched for WMs and PBs

· Shall train the WMs and PBs regularly on concepts in life insurance and new product introductions.

 

 

Measures of Success:

Business Plan:-

Adj MFYP (Rs.) - Plan v/s Actuals

Activation plan:-

Seller Activation (%) -  Plan Vs Actual

Achieve  Case Size Plan:-

1Case Size : Plan Vs actual               

 

Persistency:-

15th month Persistency (%) - >82.5   (By Value)

Joint Calls /Effective Management of  Process:-

Fresh Joint Calls:

Plan Vs Actual

 

Job Specifications:

· Master of Business Administration from a premier business school or equivalent.

· 3-6 years of experience in Distribution Operations, Wealth HNI and Affluent Channel Management, Prior experience in insurance essential.

· Result Orientation, Innovation, Customer Centricity,  Problem Solving & Decision Making, Business Acumen.

 

Knowledge & Skill Matrix:

· Relationship Management,  Effective Management of  Process

Additional Information (Optional):

NA