Relationship Associate - Credit Life

Your role involves managing the Group business with the Bank employees and liaising with different departments for closure of cases. You will champion product and process to drive top-line sales through the business sales team and maintain penetration levels of group insurance products with channel partners. Coordinating and training key officials such as ASSL, DSA, and other bank officials to enhance their understanding of the business for increased seller activation is a key responsibility. Providing market feedback on competition and other products in the market is essential for staying competitive. You will manage and strengthen relationships through engagement with Partners Zonal Leadership team, Ops & Credit Team, DSAs, SMs, Field Sales Staff at all levels, and across functions. Adding value in key initiatives to enhance attachment ratio and business volume through training and service will be crucial. Tracking penetration performance and publishing dashboards, along with Group Operations, will be part of your duties. Monitoring and controlling the process of Post Sales, managing complete claims operation, and overseeing the end-to-end process will also fall under your responsibilities. Measuring and monitoring various metrics such as Files and sum assured Penetration rates, seller activation, Claim denial rates/pending rates, rejection ratios, medical TATs, etc., to minimize them and adhere to TATs while contributing to product improvement is a key aspect of your role.,