Regional Trainer-Retail (North / South / West)

Job Title:

Department:

Reports To:

Location:

Region:

Role Summary:

The Regional Trainer will be responsible for implementing and driving all retail training initiatives within the assigned region. This role ensures that store teams are well-equipped with product knowledge, customer service skills, sales techniques, and operational excellence to meet business goals and deliver exceptional customer experiences.

Key Responsibilities:

1. Training Delivery & Facilitation

• Conduct onboarding, product, process, and soft skills training for new and existing retail staff.
• Deliver training programs in line with company standards and regional requirements.
• Conduct refresher sessions to reinforce key selling and service skills.

2. Training Needs Analysis

• Identify skill gaps and training needs through regular store visits, performance data, and feedback from regional managers.
• Collaborate with the HO Training team to design customized modules as per regional requirements.

3. Performance & Impact Assessment

• Track training effectiveness through post-training assessments, on-the-job evaluations, and store KPIs (conversion, ATV, UPT, etc.).
• Provide feedback and coaching to store teams and managers.

4. Coordination & Communication

• Partner with Regional Managers, Store Managers, and HR teams to plan and execute training calendars.
• Ensure timely reporting of training metrics, attendance, and feedback.

5. Content Localization

• Adapt and contextualize training material to suit regional cultural and language preferences without compromising brand standards.
• Share insights from the field to continuously improve training content.

Qualifications & Experience:

• Graduate or Postgraduate in Business, Retail, HR, or related field.
• 47 years of experience in retail training or sales training (fashion, lifestyle, electronics, or FMCG preferred).
• Proven track record of delivering high-impact training programs for frontline staff.
• Excellent communication, presentation, and facilitation skills (regional language proficiency preferred).
• Willingness to travel extensively within the assigned region.

Key Competencies:

• Strong interpersonal and coaching skills
• Customer-centric mindset
• Analytical and result-oriented approach
• Adaptability and cultural sensitivity
• Passion for learning and development