Job Title: Regional Manager – Cross Border
Function: Commercial
Reports To: Product Head – Cross Border
Location: Regional Office – North
Travel Required: 25% 50% 75%
About DHL Blue Dart Express India
At Blue Dart, we go beyond delivering shipments—we deliver trust, precision, and excellence. As India’s most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of DHL Group, we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day.
We are proud to be consistently ranked among India’s Top 100 Great Places to Work® and recognized as part of the DHL Group’s Top Employer certification across multiple regions. Being an Employer of Choice is not just a goal—it’s a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong.
If you're looking to join a purpose-led, people-first organization that shapes India’s supply chain with integrity and care—Blue Dart is where you belong.
Position Overview
The Regional Manager – Cross Border will be responsible for driving revenue, market expansion, and operational excellence for Blue Dart’s cross-border logistics products in the assigned region. This role focuses on expanding Express, Forwarding, and Deferred solutions while ensuring compliance with international trade regulations. The incumbent will manage regional sales pipelines, develop strategic partnerships, and enhance service offerings to meet the needs of e-commerce, SME, and multinational customers engaged in international shipping.
Job Purpose
To deliver regional revenue and market share growth for cross-border logistics solutions by implementing the national strategy at a regional level, optimizing transit times, ensuring trade compliance, and driving customer satisfaction. This role will balance strategic business development with hands-on operational coordination to strengthen Blue Dart’s international logistics footprint in the region.
Key Roles & Responsibilities
Regional Revenue & Growth Delivery:
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Achieve and exceed regional revenue and profitability targets for cross-border products.
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Drive pipeline growth by identifying new opportunities across Express, Freight Forwarding, and Deferred international logistics solutions.
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Implement pricing strategies aligned with market conditions and cost structures to maintain competitiveness.
Product Implementation & Service Expansion:
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Execute the cross-border product roadmap at the regional level, adapting to local customer needs.
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Introduce new trade lanes, value-added services, and digital tools to improve customer experience.
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Coordinate with operations to ensure optimal transit times and customs clearance processes.
Market Development & Competitive Positioning:
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Monitor global trade developments, regulatory changes, and competitive activities affecting regional performance.
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Identify niche market opportunities in e-commerce, export hubs, and high-potential SME clusters.
Customer Engagement & Service Quality:
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Build strong relationships with key accounts, understanding their cross-border shipping requirements and pain points.
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Ensure high NPS and CSAT scores by resolving escalations promptly and improving service quality.
Stakeholder Collaboration:
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Work with marketing, finance, operations, and IT teams to launch initiatives and campaigns supporting cross-border growth.
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Partner with global DHL teams, customs authorities, and regional hubs to streamline cross-border processes.
Compliance & Risk Management:
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Ensure 100% adherence to international trade regulations, customs laws, and data protection requirements.
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Conduct regular compliance checks for all partner and vendor processes.
Qualifications & Experience
Education:
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Graduate degree in Business, International Trade, or Supply Chain.
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MBA/PGDM preferred.
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Certifications in International Trade Regulations, Logistics, or Project Management are an advantage.
Experience:
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8–12 years in cross-border logistics, freight forwarding, or international product management.
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Proven track record in driving revenue growth and managing complex international shipping operations.
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Experience working with global trade compliance, multi-modal logistics, and customs clearance processes.
Skills & Capabilities
Technical Skills:
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Knowledge of cross-border logistics solutions, customs clearance, and regulatory compliance.
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Strong commercial acumen with experience in pricing, cost management, and product positioning.
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Proficiency in using CRM tools, logistics platforms, and data analytics for performance tracking.
Key Competencies:
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Global perspective with regional market insight.
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Strong negotiation and stakeholder management skills.
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Analytical and strategic thinking with execution focus.
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Ability to lead teams and manage geographically dispersed stakeholders.
Key Performance Indicators (KPIs)
Sr. No.
Key Result Areas
Key Performance Indicators (KPIs)
1
Revenue Growth
% increase in regional cross-border product revenue
2
Service Speed & Efficiency
Reduction in average transit times and customs delays
3
Customer Satisfaction
Improvement in NPS and CSAT scores
4
Cost Optimization
Reduction in regional cross-border shipping costs
5
Market Expansion
Number of new trade lanes and partnerships launched in the region
Why join DHL Blue Dart?
When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day.
Here’s what makes us stand out:
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Great Place to Work® Certified—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
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Competitive pay and performance-linked rewards that truly recognize your impact.
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Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
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Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
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A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter.
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Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
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The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose.
This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us.
