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REF70513W_2025147668 - Senior Program Analyst - WTS - Service Desk - Pune/Chennai

3 years

3 - 6 Lacs

gurgaon

Posted:3 weeks ago| Platform: GlassDoor logo

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Skills Required

service support management model communication monitoring solarwinds .net sql server

Work Mode

On-site

Job Type

Part Time

Job Description

  • 3+ years of experience in Application Support
  • Must have hands on knowledge on ticketing tools e.g. service now, remedy etc
  • Experience in providing services to agreed SLA’s and OLA’s
  • Experienced in Problem and Incident Management
  • Flexible to work in 24 * 7 model rotational and night shifts
  • Experience with supporting multi-tier infrastructures
  • Excellent interpersonal and communication skills
  • Must have knowledge on application monitoring tools e.g. SolarWinds
  • L0 L1 Application Support with knowledge of .net & SQL Server

Qualifications

Bachelors in Computer Science

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