Primary Standardized Title: Talent Acquisition Manager
About The Opportunity
A leader in the Customer Experience & Contact Center (BPO) sector delivering high-touch service and operational excellence across India. We are building a high-impact recruitment function to hire non-IT talent across operations, sales, CX, and support functionsdriving scale, quality, and candidate experience for on-site teams.Role & Responsibilities
- Design and execute end-to-end recruitment strategies for non-IT roles (operations, CX, sales, support) to meet volume and quality targets for on-site locations across India.
- Manage full recruitment lifecycle: sourcing, screening, interviewing, offer management, and onboarding handover while ensuring SLAs and hiring KPIs are met.
- Lead and optimise sourcing channelscampus hiring, employee referrals, job portals, agency partners, and social recruitingto build resilient candidate pipelines.
- Partner with business leaders and HRBPs to define role profiles, interview frameworks, scoring rubrics, and selection decision governance.
- Implement and administer ATS workflows, hiring dashboards, and metrics (time-to-fill, quality-of-hire, offer acceptance) to drive continuous improvement.
- Coach and mentor recruitment coordinators; manage vendor relationships and ensure compliance with local labour regulations and background check processes.
Skills & Qualifications
Must-Have
- Proven experience in high-volume non-IT recruitment (campus, CX, operations, sales) in India.
- Hands-on experience with Applicant Tracking Systems (ATS) and HRIS platforms.
- Advanced sourcing skills including LinkedIn Recruiter and Boolean sourcing techniques.
- Strong capability in offer negotiation and closing strategies with demonstrable offer-acceptance improvements.
- Experience running campus hiring programs and managing large-scale bulk hiring campaigns.
- Data-driven hiring: comfort building and presenting hiring dashboards and recruitment metrics to senior stakeholders.
Preferred
- Experience with contact center / BPO recruitment and frontline operations hiring.
- Familiarity with recruitment RPO models and agency/vendor management.
- Exposure to behavioural or assessment tools used in candidate evaluation.
Benefits & Culture Highlights
- Opportunity to lead high-impact hiring across multiple on-site locations in India with visible business partnership to senior leaders.
- Fast-paced, metrics-driven culture that rewards process ownership and measurable improvements in hiring quality.
- Career growth into talent-acquisition leadership roles and cross-functional HR exposure.
Location & Work Model:
On-site multiple locations across India. Immediate joiners and candidates available on a short notice window encouraged to apply.If you are a hands-on recruitment leader with deep experience scaling non-IT frontline teams and building robust pipelines using ATS and modern sourcing tools, we want to hear from you. Apply now to join a high-growth CX organisation and own recruitment excellence end-to-end.Skills: it,applicant tracking systems,non-it,hris,hiring,operations,recruitment,linkedin recruiter,sourcing
