Recovery Telecaller

Job Title: Recovery Telecaller

Department: Loan Recovery

Reports To: Team Leader/Supervisor

Job Summary:

The Recovery Telecaller is responsible for contacting delinquent borrowers via phone to collect overdue loan payments. This role requires strong communication, negotiation, and persuasion skills to effectively engage with borrowers, understand their situations, and negotiate payment arrangements.

Key Responsibilities:

• Contact delinquent borrowers via phone to inquire about overdue loan payments.
• Gather information regarding borrower's current financial situation and payment difficulties.
• Negotiate and agree upon payment plans with borrowers, ensuring timely and consistent repayments.
• Accurately document all customer interactions and payment arrangements in the CRM system.
• Meet daily and monthly collection targets as set by management.
• Maintain a professional and courteous demeanor at all times, even in challenging situations.
• Adhere to all company policies and procedures related to debt collection.
• Stay updated on relevant industry regulations and best practices.
• Participate in team meetings and training sessions as required.

Required Skills:

• Excellent communication and interpersonal skills, both verbal and written.
• Strong negotiation and persuasion skills.
• Ability to build rapport and establish trust with borrowers.
• Active listening and problem-solving skills.
• Strong organizational and time-management skills.
• Proficiency in using CRM systems and other relevant software.
• Ability to work independently and as part of a team.
• Ability to handle rejection and maintain a positive attitude.

Qualifications:

• High School Diploma or equivalent.
• 1-2 years of experience in debt collection or customer service preferred.
• Experience with CRM systems is a plus.

Benefits:

• Competitive salary and incentives.
• Opportunities for career growth and advancement.

Job Type: Full-time

Pay: ₹8,000.00 - ₹15,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Monday to Friday

Supplemental Pay:

• Performance bonus
• Yearly bonus

Language:

• Hindi (Preferred)
• English (Preferred)