Job Title: Recovery Telecaller Department: Loan Recovery Reports To: Team Leader/Supervisor Job Summary: The Recovery Telecaller is responsible for contacting delinquent borrowers via phone to collect overdue loan payments. This role requires strong communication, negotiation, and persuasion skills to effectively engage with borrowers, understand their situations, and negotiate payment arrangements. Key Responsibilities: Contact delinquent borrowers via phone to inquire about overdue loan payments. Gather information regarding borrower's current financial situation and payment difficulties. Negotiate and agree upon payment plans with borrowers, ensuring timely and consistent repayments. Accurately document all customer interactions and payment arrangements in the CRM system. Meet daily and monthly collection targets as set by management. Maintain a professional and courteous demeanor at all times, even in challenging situations. Adhere to all company policies and procedures related to debt collection. Stay updated on relevant industry regulations and best practices. Participate in team meetings and training sessions as required. Required Skills: Excellent communication and interpersonal skills, both verbal and written. Strong negotiation and persuasion skills. Ability to build rapport and establish trust with borrowers. Active listening and problem-solving skills. Strong organizational and time-management skills. Proficiency in using CRM systems and other relevant software. Ability to work independently and as part of a team. Ability to handle rejection and maintain a positive attitude. Qualifications: High School Diploma or equivalent. 1-2 years of experience in debt collection or customer service preferred. Experience with CRM systems is a plus. Benefits: Competitive salary and incentives. Opportunities for career growth and advancement. Job Type: Full-time Pay: ₹8,000.00 - ₹15,000.00 per month Benefits: Provident Fund Schedule: Monday to Friday Supplemental Pay: Performance bonus Yearly bonus Language: Hindi (Preferred) English (Preferred)
Job Title: Recovery Telecaller Department: Loan Recovery Reports To: Team Leader/Supervisor Job Summary: The Recovery Telecaller is responsible for contacting delinquent borrowers via phone to collect overdue loan payments. This role requires strong communication, negotiation, and persuasion skills to effectively engage with borrowers, understand their situations, and negotiate payment arrangements. Key Responsibilities: Contact delinquent borrowers via phone to inquire about overdue loan payments. Gather information regarding borrower's current financial situation and payment difficulties. Negotiate and agree upon payment plans with borrowers, ensuring timely and consistent repayments. Accurately document all customer interactions and payment arrangements in the CRM system. Meet daily and monthly collection targets as set by management. Maintain a professional and courteous demeanor at all times, even in challenging situations. Adhere to all company policies and procedures related to debt collection. Stay updated on relevant industry regulations and best practices. Participate in team meetings and training sessions as required. Required Skills: Excellent communication and interpersonal skills, both verbal and written. Strong negotiation and persuasion skills. Ability to build rapport and establish trust with borrowers. Active listening and problem-solving skills. Strong organizational and time-management skills. Proficiency in using CRM systems and other relevant software. Ability to work independently and as part of a team. Ability to handle rejection and maintain a positive attitude. Qualifications: High School Diploma or equivalent. 1-2 years of experience in debt collection or customer service preferred. Experience with CRM systems is a plus. Benefits: Competitive salary and incentives. Opportunities for career growth and advancement. Job Type: Full-time Pay: ₹8,000.00 - ₹15,000.00 per month Benefits: Provident Fund Schedule: Monday to Friday Supplemental Pay: Performance bonus Yearly bonus Language: Hindi (Preferred) English (Preferred)
Overview A Recovery Agent, also known as a Debt Recovery Agent, is responsible for recovering outstanding debts from individuals or businesses. Their role involves contacting debtors, negotiating repayment plans, and potentially initiating legal action when necessary, all while adhering to ethical and legal guidelines. Duties Engage with customers via phone to discuss account statuses and recovery options. Utilise effective communication techniques to negotiate payment plans and resolve outstanding debts. Analyse account information to identify trends and potential issues that may affect recovery efforts. Maintain accurate data entry of all interactions and updates in the company’s database. Provide excellent phone etiquette while handling customer inquiries and concerns. Upsell additional services or products that may benefit the customer based on their needs. Collaborate with team members to enhance recovery strategies and improve overall performance. Requirements Proven experience in a similar role or in customer service is preferred. Strong analytical skills with the ability to interpret data effectively. Excellent verbal communication skills, including proficiency in English; bilingual abilities in Spanish or other languages are advantageous. Proficient in data entry with attention to detail. Demonstrated ability to maintain professionalism and courtesy during all customer interactions. Familiarity with upselling techniques is a plus. Ability to work independently as well as part of a team in a fast-paced environment. If you are passionate about helping customers while achieving recovery targets, we encourage you to apply for this exciting opportunity as a Recovery Agent. Job Type: Full-time Pay: From ₹10,000.00 per year Work Location: In person
Overview A Recovery Agent, also known as a Debt Recovery Agent, is responsible for recovering outstanding debts from individuals or businesses. Their role involves contacting debtors, negotiating repayment plans, and potentially initiating legal action when necessary, all while adhering to ethical and legal guidelines. Duties Engage with customers via phone to discuss account statuses and recovery options. Utilise effective communication techniques to negotiate payment plans and resolve outstanding debts. Analyse account information to identify trends and potential issues that may affect recovery efforts. Maintain accurate data entry of all interactions and updates in the company’s database. Provide excellent phone etiquette while handling customer inquiries and concerns. Upsell additional services or products that may benefit the customer based on their needs. Collaborate with team members to enhance recovery strategies and improve overall performance. Requirements Proven experience in a similar role or in customer service is preferred. Strong analytical skills with the ability to interpret data effectively. Excellent verbal communication skills, including proficiency in English; bilingual abilities in Spanish or other languages are advantageous. Proficient in data entry with attention to detail. Demonstrated ability to maintain professionalism and courtesy during all customer interactions. Familiarity with upselling techniques is a plus. Ability to work independently as well as part of a team in a fast-paced environment. If you are passionate about helping customers while achieving recovery targets, we encourage you to apply for this exciting opportunity as a Recovery Agent. Job Type: Full-time Pay: From ₹10,000.00 per year Work Location: In person
Location: DLF MY PAD, Vibhuti Khand, Gomti Nagar Lucknow 226010 Job Type: Full-Time Experience Required: 0 – 2 years Education: Minimum 12th pass / Graduate preferred Language Proficiency: Fluent in English and Hindi Job Summary: We are looking for a motivated and energetic Female Telecaller Executive to join our team. The candidate will be responsible for making outbound calls to potential customers, answering incoming calls, and converting inquiries into sales or leads. The ideal candidate should have excellent communication skills, a pleasant telephone manner, and the ability to handle customer queries efficiently. Key Responsibilities: Make outbound calls to potential customers to generate leads or sales. Handle inbound calls from customers and provide appropriate information. Explain products or services in a clear and persuasive manner. Follow up on customer inquiries and leads via phone, email, or messaging apps. Maintain a database of customer information and update records regularly. Achieve daily/weekly/monthly calling and conversion targets. Resolve customer complaints or issues in a calm and professional manner. Schedule appointments or meetings for sales teams when required. Share daily reports with team leaders or managers. Required Skills: Excellent verbal communication skills. Good interpersonal and negotiation skills. Polite, confident, and customer-friendly attitude. Basic knowledge of MS Office and CRM tools. Ability to handle rejection and stress in calling. Fluent in English and [mention additional languages if needed]. Eligibility Criteria: Only Female candidates are eligible. Minimum 12th pass Graduation is an added advantage. Prior experience in telecalling, customer service, or sales is preferred but not mandatory. Must be comfortable working in a fast-paced environment. Job Types: Full-time, Fresher Pay: ₹10,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Food provided Health insurance Paid sick time Work Location: In person
Location: DLF MY PAD, Vibhuti Khand, Gomti Nagar Lucknow 226010 Job Type: Full-Time Experience Required: 0 – 2 years Education: Minimum 12th pass / Graduate preferred Language Proficiency: Fluent in English and Hindi Job Summary: We are looking for a motivated and energetic Female Telecaller Executive to join our team. The candidate will be responsible for making outbound calls to potential customers, answering incoming calls, and converting inquiries into sales or leads. The ideal candidate should have excellent communication skills, a pleasant telephone manner, and the ability to handle customer queries efficiently. Key Responsibilities: Make outbound calls to potential customers to generate leads or sales. Handle inbound calls from customers and provide appropriate information. Explain products or services in a clear and persuasive manner. Follow up on customer inquiries and leads via phone, email, or messaging apps. Maintain a database of customer information and update records regularly. Achieve daily/weekly/monthly calling and conversion targets. Resolve customer complaints or issues in a calm and professional manner. Schedule appointments or meetings for sales teams when required. Share daily reports with team leaders or managers. Required Skills: Excellent verbal communication skills. Good interpersonal and negotiation skills. Polite, confident, and customer-friendly attitude. Basic knowledge of MS Office and CRM tools. Ability to handle rejection and stress in calling. Fluent in English and [mention additional languages if needed]. Eligibility Criteria: Only Female candidates are eligible. Minimum 12th pass Graduation is an added advantage. Prior experience in telecalling, customer service, or sales is preferred but not mandatory. Must be comfortable working in a fast-paced environment. Job Types: Full-time, Fresher Pay: ₹10,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Food provided Health insurance Paid sick time Work Location: In person
We are looking for a talented and creative UI/UX Designer to join our team. In this role, you will be responsible for designing user-centered, engaging, and visually appealing digital experiences. You will collaborate with product managers, developers, and other stakeholders to create intuitive interfaces that meet user needs and business goals. Key Responsibilities: Design wireframes, user flows, prototypes, and high-fidelity mockups for web and mobile applications. Conduct user research, competitor analysis, and usability testing to gather insights. Collaborate closely with developers to ensure the implementation of designs is accurate and consistent. Create and maintain design systems, style guides, and UI components. Continuously improve the user experience based on data and feedback. Stay up to date with industry trends, design tools, and best practices. Requirements: Proven experience as a UI/UX Designer or similar role. Proficiency in design tools such as Figma, Adobe XD, Sketch, or similar. Strong understanding of user-centered design principles and responsive design. Excellent communication and collaboration skills. A strong portfolio showcasing UI/UX design work. Preferred Qualifications: Experience with HTML, CSS, or front-end frameworks is a plus. Familiarity with agile development processes. Knowledge of accessibility standards and inclusive design. Job Type: Full-time Pay: ₹10,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Paid sick time Provident Fund Work Location: In person
We are looking for a talented and creative UI/UX Designer to join our team. In this role, you will be responsible for designing user-centered, engaging, and visually appealing digital experiences. You will collaborate with product managers, developers, and other stakeholders to create intuitive interfaces that meet user needs and business goals. Key Responsibilities: Design wireframes, user flows, prototypes, and high-fidelity mockups for web and mobile applications. Conduct user research, competitor analysis, and usability testing to gather insights. Collaborate closely with developers to ensure the implementation of designs is accurate and consistent. Create and maintain design systems, style guides, and UI components. Continuously improve the user experience based on data and feedback. Stay up to date with industry trends, design tools, and best practices. Requirements: Proven experience as a UI/UX Designer or similar role. Proficiency in design tools such as Figma, Adobe XD, Sketch, or similar. Strong understanding of user-centered design principles and responsive design. Excellent communication and collaboration skills. A strong portfolio showcasing UI/UX design work. Preferred Qualifications: Experience with HTML, CSS, or front-end frameworks is a plus. Familiarity with agile development processes. Knowledge of accessibility standards and inclusive design. Job Type: Full-time Pay: ₹10,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Paid sick time Provident Fund Work Location: In person