Recovery & Collection Associate

You are invited to be a part of our Escalation & Recovery Team in the role of Customer Success Executive. Your primary responsibility will be to engage directly with customers, handle escalated cases, resolve disputes, and ensure a mutually beneficial resolution through effective communication and client management. Ideal candidates for this position would have a strong background in customer service, sales escalations, or recovery. Your key responsibilities will include managing and resolving escalated/dispute situations promptly, negotiating with clients to achieve a balanced solution while delivering a positive customer experience, conducting regular visits for resolution and negotiation, maintaining precise records of all interactions, case progress, and resolution timelines, fostering strong relationships with clients to provide a professional and supportive recovery experience, and identifying operational gaps to suggest process enhancements for reducing future escalations. To excel in this role, you should possess 3-6 years of experience in collections, CRM, Escalation handling, or similar roles, exceptional communication, negotiation, and documentation skills, as well as proficiency in team management and inter-departmental coordination. Your workdays will be from Monday to Saturday. Join us and be a part of a team that is dedicated to customer success and continuous improvement.,