Receptionist/Filing Clerk

Job Title: Receptionist / Billing Executive
Department: Front Office & Billing
Location: Guardian Hospital
Reporting To: Front Office Manager / Hospital Administrator
Employment Type: Full-Time

Job Summary

The Receptionist / Billing Executive will be the first point of contact for patients and visitors, responsible for providing courteous assistance, managing front-desk operations, and ensuring accurate and timely patient billing in compliance with NABH and hospital standards.

Key Responsibilities

• Greet and assist patients, visitors, and attendants with professionalism and empathy.
• Handle patient registration, admission, and discharge formalities.
• Generate and process patient bills accurately (OPD/IPD/Diagnostics).
• Coordinate with doctors, nursing, and accounts teams for smooth billing and documentation flow.
• Manage cash, card, and online payments while maintaining daily collection records.
• Respond to patient inquiries, calls, and emails promptly and courteously.
• Ensure all forms, consents, and billing documents are filled, verified, and securely filed.
• Maintain confidentiality of patient and hospital information at all times.
• Support NABH quality documentation and audit processes.

Qualifications & Experience

• Graduate in any discipline (preferably in Commerce, Business, or Healthcare Administration).
• Minimum 1–3 years of experience in hospital front office or billing operations (in a NABH setup preferred).
• Proficiency in hospital management software (HIS/ERP).
• Excellent communication, customer service, and coordination skills.
• Basic knowledge of insurance processes and TPA documentation is desirable.

Job Type: Full-time

Pay: ₹10,000.00 - ₹12,000.00 per month

Work Location: In person