Receptionist, telecaller

Ground Zero Realtors is seeking a highly organized, enthusiastic, and customer-focused individual to join our team as a Receptionist cum Tele Caller. If you thrive in a fast-paced environment, possess excellent communication skills, and are the first-class organizer, this could be the perfect opportunity for you to be the face and voice of our growing real estate firm.

Role Overview

As the first point of contact for Ground Zero Realtors, you will be responsible for creating a positive first impression, managing the front office operations, and proactively engaging with potential clients over the phone. You will play a crucial role in maintaining our professional image and supporting our sales team by qualifying leads and scheduling appointments.

Key Responsibilities

Reception and Administrative Duties:

• Greet and welcome all visitors, clients, and guests with a professional and friendly demeanor.
• Manage the front desk operations, including sorting and distributing mail, maintaining office supplies, and keeping the reception area tidy.
• Handle incoming and outgoing calls with professionalism, directing them to the appropriate person or department.
• Maintain and update client databases and appointment schedules accurately.
• Assist the administrative team with data entry, filing, and basic clerical tasks as needed.

Tele Calling and Lead Generation:

• Make outbound calls to potential clients from provided lead lists to introduce Ground Zero Realtors' services and properties.
• Effectively communicate property details, answer initial queries, and persuade prospects to schedule a site visit or meeting with a sales executive.
• Qualify leads by assessing their needs, budget, and timelines.
• Accurately record and document all telephonic interactions and follow-up activities in the CRM system.
• Conduct follow-up calls to existing clients and potential leads to maintain engagement.

Required Skills and Qualifications

• Proven experience as a Receptionist, Front Office Executive, Tele Caller, or similar administrative/customer service role (experience in real estate is a plus).
• Exceptional verbal communication skills with a clear, engaging, and persuasive telephone manner.
• Strong organizational and multitasking abilities with proficiency in managing multiple phone lines and administrative tasks simultaneously.
• Proficiency in Microsoft Office Suite (Word, Excel) and experience using CRM software is preferred.
• Professional demeanor and a customer-centric attitude.
• Minimum High School Diploma or equivalent; further education or certification is a plus.
• Ability to work independently and as part of a team.

What We Offer

• A competitive salary and performance-based incentives.
• Opportunity to be part of a dynamic and growing real estate organization.
• A supportive and professional work environment.
• Opportunities for training and professional development.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Internet reimbursement
• Leave encashment
• Paid sick time

Work Location: In person