Receptionist, telecaller

Job Title:

Receptionist & Telecaller (with Billing Responsibilities)

Department:

Front Office / Administration

Location:

Bapat Multispeciality Hospital

Reporting To:

HR / Hospital Administrator

Job Summary:

We are looking for a smart, polite, and responsible Receptionist & Telecaller who can handle front desk operations, manage patient communication, and assist with billing-related work. The candidate should maintain a professional attitude while ensuring smooth coordination between patients, doctors, and departments.

Key Responsibilities:

Reception & Front Desk:

• Greet and assist patients and visitors in a polite and professional manner.
• Register patients and maintain accurate entry in hospital software or registers.
• Guide patients regarding consultation, OPD timings, and procedures.
• Maintain cleanliness and order at the front desk.

Telecalling & Communication:

• Handle incoming and outgoing calls efficiently.
• Provide information about hospital services and appointments.
• Follow up with patients for feedback, appointments, and pending bills.
• Maintain call logs and report daily activity.

Billing & Administrative Support:

• Generate and maintain patient bills accurately.
• Collect payments (cash / card / UPI) and issue receipts.
• Coordinate with accounts and nursing departments for billing-related queries.
• Maintain daily cash collection reports and submit them on time.

Required Skills:

• Good communication skills (English, Hindi, Marathi preferred).
• Basic computer knowledge (MS Office, hospital software, billing systems).
• Pleasant personality with patient-handling ability.
• Time management and multitasking skills.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person