We are seeking a well-groomed, courteous, and customer-oriented Receptionist to join our front office team at our star-rated hotel. As the first point of contact for guests, you will play a key role in delivering a warm welcome, managing check-in/check-out procedures, and ensuring guest satisfaction throughout their stay.

Key Responsibilities:

Greet and welcome guests in a friendly and professional manner.
Manage check-in and check-out procedures smoothly.
Handle guest queries, provide accurate information about hotel services and local attractions.
Answer and manage incoming calls, emails, and room bookings.
Coordinate with housekeeping, room service, and other departments for guest needs.
Handle guest complaints gracefully and escalate when needed.
Maintain front desk cleanliness and adhere to hotel protocols.

Requirements:

Minimum qualification: Diploma in Hotel Management.
Proven experience in hotel front desk or hospitality is preferred.
Proficient in English (spoken & written); knowledge of other languages is a plus.
Excellent communication and interpersonal skills.
Pleasant personality with professional appearance.
Ability to work flexible shifts, including weekends and holidays.

Benefits:

Competitive salary + incentives
Accommodation (if applicable)
Staff training and growth opportunities
Employee discounts and perks

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

Day shift

Work Location: In person

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