Receptionist

Responsibilities

.1. Customer Greeting and First Impressions

• Warmly welcome all walk-in customers.
• Maintain a friendly and professional demeanor.
• Offer water or seating when needed.

2. Front Desk Management

• Maintain the reception area’s cleanliness and organization.
• Answer incoming phone calls politely and redirect appropriately.
• Manage appointments for VIP clients or services like customization.

3. Enquiry Handling

• Respond to general enquiries about products, offers, and services.
• Maintain a record of walk-in enquiries and pass it to sales staff.
• Note down customer contact details for follow-up.

4. Customer Coordination

• Coordinate with sales executives to connect customers promptly.
• Track waiting customers and ensure they’re attended to quickly.
• Provide tokens or queue system if applicable.

5. Administrative Support

• Maintain visitor logs (customer register).
• Issue gate pass or entry slips when required.
• Manage basic documentation, vouchers, or warranty slips at the front desk.

6. Communication and Follow-Up

• Make follow-up calls for feedback or reminders (like delivery collection).
• Share promotional offers or festive messages with walk-in customers.

7. Safety & Etiquette

• Ensure no customer leaves unattended.
• Report suspicious behavior to the showroom manager/security.
• Maintain confidentiality regarding high-value purchases.

8. Coordination with Other Departments

• Communicate customer needs to the sales or repair department.
• Coordinate with billing and packing counters for smooth customer service.Receptionist – Roles and Responsibilities in a Jewellery Shop1. Customer Greeting and First Impressions
• Warmly welcome all walk-in customers.

2. Front Desk Management

• Maintain the reception area’s cleanliness and organization.
• Answer incoming phone calls politely and redirect appropriately.
• Manage appointments for VIP clients or services like customization.

3. Enquiry Handling

• Respond to general enquiries about products, offers, and services.
• Maintain a record of walk-in enquiries and pass it to sales staff.
• Note down customer contact details for follow-up.

4. Customer Coordination

• Coordinate with sales executives to connect customers promptly.
• Track waiting customers and ensure they’re attended to quickly.
• Provide tokens or queue system if applicable.

5. Administrative Support

• Maintain visitor logs (customer register).
• Issue gate pass or entry slips when required.
• Manage basic documentation, vouchers, or warranty slips at the front desk.

6. Communication and Follow-Up

• Make follow-up calls for feedback or reminders (like delivery collection).
• Share promotional offers or festive messages with walk-in customers.

7. Safety & Etiquette

• Ensure no customer leaves unattended.
• Report suspicious behavior to the showroom manager/security.
• Maintain confidentiality regarding high-value purchases.

8. Coordination with Other Departments

• Communicate customer needs to the sales or repair department.
• Coordinate with billing and packing counters for smooth customer service.
• Maintain a friendly and professional demeanor.
• Offer water or seating when needed.
• cell 9994590574

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹16,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Language:

• English (Preferred)

Work Location: In person