Receptionist

Ifanglobal

1 - 5 years

2 - 3 Lacs

gurugram

Posted:7 hours ago| Platform:

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Skills Required

patient care reception hospital health care services front office management hospital management healthcare medical opd billing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles & Responsibilities of a Receptionist

Front Desk Management

Greet and welcome visitors, patients, or clients in a professional manner.
Manage and maintain the reception area to ensure a presentable environment.
Communication Handling
Answer, screen, and forward incoming calls promptly and courteously.
Handle inquiries via phone, email, or in-person and provide accurate information.
Appointment Scheduling
Manage calendars and book appointments as per doctors or management’s schedule.
Confirm, reschedule, or cancel appointments as required.
Administrative Support
Maintain visitor logs, patient records, and other documentation.
Assist with filing, photocopying, data entry, and correspondence.
Coordination & Assistance
Coordinate with different departments to ensure smooth operations.
Guide patients/visitors to respective departments or concerned staff.
Billing & Payments (if required)
Assist with bill collection, payment processing, and issuing receipts.
Coordinate with the accounts team for financial transactions.
Customer Service
Address and resolve patient/visitor concerns courteously.
Ensure a positive experience for clients and patients at all times.
Compliance & Confidentiality
Maintain confidentiality of sensitive information.
Adhere to hospital/company protocols and policies.

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